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Deposit refund issue
I have had the worst experience with AT&T. From day 1, the salesperson from corporate who signed me up, told me lies,for each important question I asked, before signing the contract. Problems were immediately found,and no resolution was found for us. NOW, they are trying to give our DEPOSITS back, b
Questions
• Wireless Account
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Changing plan after payment
Hi!I am currently on the $65 unlimited monthly plan. My plan renews at the end of the day today. Money has already been deducted from my card today. I was wondering if I can change to the $35/month plan instead. Is it possible to make that change and use the remaining balance for today's payment
Questions
• Plans & Features
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HOW TO CANCEL THIS GARBAGE SERVICE?? Who wants to go to twitter for their customer service??
I want out! The arrogance of these people to think we want to go to twitter for customer service!! appleTV doesnt mail for a few weeks & thats a maybe?? forget it, I'll stick with cable. I want a FULL REFUND now!!!!
Questions
• 2016
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AppleCare refund? Did you know if your iPhone 6s still had time on AppleCare you can get a refund?
Did you trade in your iPhone 6s to get an iPhone 7 but still had time on your AppleCare left? Did you know you can get a refund for your unused portion of the AppleCare?
Questions
• Apple
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$.70 911 charge?
I have been using the GoPhone for over a year, and it has been nothing but a pain in the bneck since. Last month alone, you magically removed over 100 of my minutes, and now this time you seem to have taken out $.70 for a 911 call I never made!!! Why would there be a fee for that anyways, when I alr
Questions
• More AT&T PREPAID Discussions
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Will I get the prepaid service charge refunded if I never activate the prepaid sim card?
If I order a device online and pay the initial month's prepaid service, will I get that service charge refunded if I return the sim card without activating it?
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• More AT&T PREPAID Discussions
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Remove GoPhone International Long Distance Package
[Subject edited for better exposure] I bought $5 International Long Distance Package 2 days ago. However, it only works for landlines. I didn't know it when I bought this package. It's useless to me. How can I get $5 International Long Distance Package refund?
Questions
• Data & Messaging Features, Internet Tethering
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Refund Promised and Never Paid
In September of 2017, I moved and discontinued my landline, deciding to maintain only my cellphone. In July of 2018, I discovered that since that September, I had been charged over $60 per month for a phone line I no longer had. After finding (after several hours of discussions with various departme
Questions
• AT&T Phone Account
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At&t won't give me refund and won't cite policy stating why.
For those that dont want to read - General Question that needs to be answered: What's the *OFFICIAL* Refund Policy for a Non-Returned Receiver Fee? And can you provide the source to be cited? Hi, so my issue is that I am returning a receiver to At&t after their 21 day policy, which means they'll c
Questions
• AT&T Internet Account
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Plan change and refund
Currently I have $60/month prepaid plan. I had recharged 1 week back. If now I want to join a family plan can I do it before my current plan is over. And if it is possible, whether I will get refund as out of 30days 23 days will be left.
Questions
• Wireless Billing
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Can I get a refund on unspent calling credit?
Hi, I'm at present an ATT prepaid GoPhone customer, using the basic phone service. I have around $60 worth of talktime left in my account. I am thinking of upgrading my phone, and I was wondering if it would be possible to get a full or partial refund. Does the answer remain the same if I want to tr
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• More AT&T PREPAID Discussions
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Terrible Customer Service - Trade In
Here is the transcript I had with Trade-in Support earlier today. Essence completely disregarded my request for additional information and terminated our chat. Leaving me no recourse for questions or even a customer service survey. I'm sadly not surprised though. Tim Smith 06:31 pm I Traded my
Questions
• Phone & Device Upgrades
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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...
I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor
Questions
• Other Phones & Devices
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Stolen rewards card
Has anyone else had their $150 rewards stolen and used the very next day after it was issued? Mine was issued on 10/26/21 and the very next day it was spent/stolen/used at Eden's Market in New Mexico and I am being told there is no way for them to replace the stolen card/money and that they can't e
Questions
• AT&T Fiber Account
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over paid
after submitting a payment my confirmation said submitted 2 payments. How do I stop one of the payments?
Questions
• Wireless Billing
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Is there any way I can get information on the process of my trade in deal?
I transferred providers from T-Mobile to AT&T via a trade in deal. I sent my iPhone 11 Pro back in place of my newly received iPhone 12 Pro in the box it was shipped in, with the provided return label. Yet I have yet to recieve any confirmation of it being aquired or to see any activity on my ba
Questions
• Wireless Account
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Refund against existing prepaid account while joining a new family plan
I was using an AT&T prepaid plan worth 40 dollars. I recently shifted to a family multi line discount plan, however, I had about 10 days before my account was due. Would the amount be adjusted in my current bill, or would I lose the money?
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• More AT&T PREPAID Discussions
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App Purchases - Things To Know From AT&T
Were you surprised by an app purchase? Did your 3 year old get a hold of your phone? It has happened to people I know and an issue I see on the forums. Check out the information below to learn about app purchases and information on how to manage them. Type of App Purchases and How To
Questions
• Account Features
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Cancelled a wireless order and still no refund
I placed an order for wireless service and it was $238 for the taxes and such which was deducted from my bank immediately. An hour later I cancelled the order and I received a message saying the Order was cancelled and I wasn’t charged but I definitely was charged and now it’s been 2 days and my mo
Questions
• Wireless Billing
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how do i avoid overpaying for my prepaid plan?
I previously paid 30 dollars (autopay of a 35 dollar plan) a month for 1 GB internet and unlimited text and calls for my prepaid plan. I decided to upgrade to an unlimited internet plan of 75 dollars a month and tried autopay for a month (January). I noticed that I paid for both the 75 dollars and 3
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• More AT&T PREPAID Discussions