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Service Down? Fix it Now With Our Online Tools Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working
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I've been experiencing horrible reception around my neighborhood (55044) lately. My download speeds have been around 0.15mbps download, and I have been dropping calls. I have lived in this same house for several years with AT&T and have not had any issues whatsoever until recently. I've reported
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Network Coverage
Last week I purchased a Galaxy S8 Active. I previously had a Galaxy S6 Active and got signal at home. Now I am missing calls right and left at home! I am so disappointed. I have disabled the Enhanced LTE function, I think it helped, but has not fixed the issue by far. Does anyone have advice for thi
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Network Coverage
Recent AT&T member here with a question for the community. What options are there to boost reception within an office building? Has anyone used one of those as-seen-on-tv razor blade looking reception thingies? Do they work? When I stand by the window I can make calls, send & receive text messages f
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Network Coverage
Hi, I'm on a prepaid $50/month bring your own device plan. My number is registered in Detroit and works amazingly while I'm in the city or suburbs. However, I get no reception when I go to specific cities. Over the past few months I've had this problem in Toledo, Omaha, Peoria, and Phoenix. As soon
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Network Coverage
My KeyOne:State: MSCarrier: AT&TModel: BBB100-1Build Number: AA0750Under settings/about phone/status/sim status:Signal strength -115dBm 25 asu (this is TYPICAL)Cellular network type: LTEI'm in an area with excellent cell phone coverage and have been with AT&T for many years, through several differe
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Other Phones & Devices
I have had my iPhone 4s for nearly 2 years. I have not had any problems during that time. However, over the last two months, my reception is horrible. I cannot move around without my calls breaking up. It's to the point, where once I find a spot with good reception, I cannot even move my head fr
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Apple
NOTE: I am posting this here due to the advice of others who are familiar with these forums. I also include my reply to them because it has more information as well. First, I have been a user of ATT for 10+ years and I honestly have never needed a reason to switch. I served 5 years in the Marines an
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Network Coverage
I usually get pretty good reception with full or nearly full 4G bars in the central SC area including Lexington and Aiken, however for the last couple of weeks it has been horrible. Ive been getting slow H+ about half the time and nothing the rest of the time. Does anyone else have this problem?
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Network Coverage
$235 a month. 2 phones. ... My experience here is ridiculous. Every single time I try and contact customer service, I get outsourced to India and get very limited help. (My previous Indian customer service representatives names where -I'm not kidding- Michael Angelo, and Gabby Rella) I usually end u
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Wireless Account
I seem to be having reception issues with my S7 Edge, regardless of location (i.e. Outside or in my home). I Have had this phone replaced 4 times due to other issues with the device. And I've factory reset them as well. None of these options have corrected the low(1-2 signal bar) signal strength. I'
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Samsung
Poor 4G/LTE/3G/Edge reception on Galaxy S6 with Android 6.0.1 baseband G920AUCS4CPG1 For the past 3 months I've been experiencing extremely poor cellular/data reception both indoor and outdoor with my Galaxy S6 that I've had since October 2015 (11 months). I did have good reception both indoor and
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Samsung
Over the last month my cell service in South Windsor CT has gone from mediocre to non existent. I'm consistently on 4G and cannot even send an iMessage without it taking 5-10 minutes to go through. Is there something wrong with the tower in the Ellington Road/John Fitch Blvd. area of South Windsor?
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Network Coverage
I am yet another service member stationed at Edwards AFB, CA who gets no service on the base and poor reception in the surrounding cities. We have been AT&T customers for over 10 years, but after 6 months of dropped calls, no network, and no signal at the base and dropped calls and low signal in La
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Network Coverage
I have to vent a little bit here. I have been a loyal AT&T customer now for about 7 years. Never thought about switching. Generally happy with service. That was until this year though. I recently made a big move with my family and we still had cell numbers with our old area code. I figured sin
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Wireless Account
Hi, my wife and I both have Samsung Galaxy S4s running Android 4.4.2 Kitkat and for the last 2-3 months we've both been having the same issue with dropped cellular reception. This occurs frequently when the phones are changing between 4G and 4GLTE, however what doesn't make sense is that it would do
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Samsung
I have recently upgraded my phone to a Galaxy S 9+. I have been having issues with it connecting and getting cell service around town. I essentially cannot make phone calls in my city unless I am on Wi-fi calling. The infuriating part is that I travel a good bit around the country and just cannot ge
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Samsung
I downloaded the latest iOS in November and ever since then, I can't use the phone at work which is a tremendous inconvenience. I have to walk outside to talk to someone. Make it impossible to go over and job related matters in the office. I never had this problem before. Sometimes I can hear the ca
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Apple