I am dealing with liars in a local store and nobody is helping. Since March I have been paying for 2 iPhones when it was only supposed to be 1 iPhone. They made get UVERSE TV for this promotion and have been non-stop lying to me since then. The manager and the employee. I even have texts with the em

Hello, I have tried to get some information on how to receive my AppleTV promotion for signing up for gigabit internet. My service was installed March 1st, and I can't get anyone to help. I have spent time on chat. I was supposed to have a supervisor call me, but that never happened. The customer se

Hi, I did not get the random survey for my phone call, so I'm writing to compliment a customer rep in Odessa, TX named Joe.  It was for U-verse internet only support and I called in via the 800-288-2020 number from California ~8:15 pacific time. I was calling initially thinking I'd have a very lengt

Hello, I'm not sure I've picked the correct forum for this issue, but here goes... I am a customer of AT&T who was apparently given incorrect parameters for last month's Galaxy Note 10 200 dollar trade-in and 300 dollar reward credit promotion. Your customer service assured me my purchase, trade-in,

I want to upgrade to an S8 from a S5 and currently trying to understand the promotions being offered by AT&T.  I'm getting different stories.  One store (corporate store I think) told me I would get a min of $200 off the price of an S8 if I turn in my S6 if it's in good condition.  They told me this

I signed up for a U-verse TV/Internet package a month ago and was supposedly awarded a free JBL sound bar as a promotion along with Visa Reward cards. I've received the redemption information for the cards but have heard nothing on the soundbar. I did the AT&T "contact us" chat and U-verse support s

I have purchased devices with the bow go deal expecting for one device to be free as promised. However I find myself arguing each month to fix my bill on several levels including paying for the free device. Who can I contact and your legal department before I initiate arbitration?

According to the web site below, if I purchase an iPhone 6 from AT&T, they will send me a confirmation e-mail which will include a promo code to get the promotional trade-in value. I received a confirmation of my order via e-mail, but it didn't include a promo code. http://www.att.com/shop/wireless/

Long post, but it's been a long week... On Tuesday, I placed an order online using the current promotion on iPhone XS (buy one get one $700 off). It went through with no issues. On Wednesday, I got an e-mail stating that my order was cancelled as they could not verify my identity, and to go to a sto

On April 15th I ordered Direct Tv along with an unlimited plan from AT&T. The S9 Galaxy was ordered and 4 days later it had not shipped yet so we went to the store and picked one up. During this process I learned that I had been lied to on the phone about the promotions and costs associated with my

In early February 2017, I extended my U-verse service for a year, but now I am questioning my decision. Here is why.  On February 21st, 2017, I received an "Order Confirmation" email, saying:AT&T Service Total$ 61.00$ 0.00   Internet 24*$ 50.00 Internet 24 Promotion-$ 10.00 Phone 200$ 26.00 Phone 20

My promotions were on my account in July, taken off and then put back on my social media manager for internet and phone for 49.99 plus tax. I wouldn't of changed from DSL to uverse. Now taken back off. Please help fix this. I cant go through this for two years.

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

So when looking for an internet service for our new house, we were told by an AT&T representative that we would be able to receive the Fiber 1000 for only $20 a month for our first year. I know it sounded to good to be true, but the rep said we'd get that price since they were showcasing the Fiber i

I feel so violated, lied to and overall disgusted over how AT&T is treating their customers.A few months back I signed up with a promotion o0f a $300 gift card, I did this over the phone with AT&T directly, not a 3rd party. The promotion was a gift card. I was told it would take a few months to rece

Does ATT have any actual customer service reps? What is going on? I need assistance with my account and ATT is unable to provide customer service? This is crazy! The numbers provided to call customer service are useless!

I purchased an iPhone X in August and was told with my LE discount, I could come in at anytime for the duration of my contract to get the free phone. (LE discount is buy one get one free). So I called today to go in and they told me I had to pick it up within 14 days of purchase. Anyone know a way a

I signed up with promotion from AT&T to sign up for Autopay for $50.00 on January 2016. I have called 2 times every month. Every months is waiting for 30-40 minutes. Agents don't know anything. They ask for email they have no record of previous call/chat its frustrating when will I get my card? its

Hi, under the $650 credits promotion last year, I have paid off my iPhone 6 and traded it in for an iPhone 7. It's been more than a year and the $650 credit never kicked in. I'm still paying for the iPhone 7. I tried opening multiple cases with the customer support but never heard back from anyone.

On 12/8/16 I signed up for auto-pay via an e-mail promotion I got that said after 3 months of good standing in auto-pay I would get a $50 gift card to restaurant.com I have now gone through 4 billing cycles and have not received any information about how to get the gift card. When will I receive the