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U-Verse - Arris Gateway - Still Losing Signal After Multiple Technician Visits

We have had fiber installed for about a month. Since then, we have had 4 separate technician visits to our home to attempt to resolve issues we're having with fiber cutting out, and taking minutes to reset with the reset button. This happens MULTIPLE times a day, and no technician really has any ide

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Intermittent Wifi - Uverse Internet

I moved locally a few months ago, and transfered my Uverse internet service with me. Since then I have been having intermittency issues. I live in a one bedroom apartment, so anything I connect to, my wii or laptop, is in the same room as the router.  At first I thought the connection issue was prim

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IMO Indirect Mobility Offer - Discount / On-going Billing Issue

Hello, I am currently a Best Buy Manager in California and having major issues with the IMO mobility offer. I have had my offer removed for some reason last month, and spent hours upon hours to reinstate it. After reinstating it, my discount is no longer applying. It has been two months of being bil

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215

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Why is AT&T Customer Service a joke????

I was without service from Dec 18-Jan 13. The techs replaced the street switching box and did not connect my home. No Internet, phone, and cable for 26 days. I got a $40 discount and paid $184 for a service that I did not have. Customer service said that was the best they could do. It did not matter

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535

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My mother-in-law died on May 19. I have been trying to close her Direct TV account.

I have been trying to close my mother-in-law's Direct TV account but have only gotten run-arounds by both Direct TV and ATT... my mother-in-law passed away in May, three months ago. Her Direct TV account was opened in 2015 and is being debited monthly from her Social Security banking account that ha

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damange caused by AT&T install

we are in a new home development. The at&t crew that came in to install line damaged several of the yards in our neighborhood. no one is responding or helping when we try to contact customer service. most yards just have sod damage. our yard also has a slow leak in the pipes caused water to pool. we

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583

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New iPad, who dis?

I replaced an iPad with an e-chip. I now have a regular chip and am trying to transfer one of my two at&t data-only prepaid accounts to the new iPad (the one used to register for this forum). I got a notice that I hadn’t signed on for awhile and needed to put in my password. The password in my saved

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639

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ATT would not cancel my old phone/internet account when I switched to U verse

Hi, all, I made the mistake of switching to ATT U verse in the end of January. Previously, I had a regular phone line and DSL internet also with ATT, same address. Since then, I was already charged once for the old account (because I used to be on automatic payments for my old account ) and, of cour

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405

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Long time U-verse customer (7+years) extremely disappointed wit U-verse service

We have had Att U-Verse for over 7 years. the first few years were great and then back in 2009, the problems started. In Sept/Oct of 2009, our phone line would die intermittently until in Dec 09, when it completely died.  ATT sent out a technician twice to correct the problem. The "problem" the firs

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388

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ZTE Compel Z830 won't let me download apps.

I got this phone recently and it only let me download one or two apps before it said "out of space." I tried deleting those apps so I could download different ones and it still said, "not enough space." I have a 32 gb card that I put in it and it still acts no different. It does read the sd card, an

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1.9K

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DSL Connection Problems

I've contacted AT&T representatives through support chat multiple times for this issue. About 5 to 6 years ago we were able to upgrade from Dial-Up to AT&T DSL, we were only offered the slowest connect, but anything was better then Dial-Up. The internet worked fine for about a bit, we got what we we

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550

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Why is my internet going at 100 kb/s?

so my internet plan is for 3 mb/s but im only getting 1/30th of that. Whats the deal att?I'm trying to play games but I cant because when somebody else in my house just lightly browses the internet, my ping goes to 999 and I get kicked. I am really mad.

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Att has not sent confirmation email to unlock phones

Attempted to unlock min & my husband’s  iphone 6s phones last sunday (today is Thursday) never received confirmation email promised onthe site, so we couldnt confirm and they cancelled our request. Called att & spoke to some very nice representatives, one of which was a mgr. He filled it out again w

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Problems with Uverse. Att employees do not know what they are doing!

Have just recovered from a four-day outage on Uverse. After several calls to ATT, their customer service and support people could not "confirm" that we had an outage in our area. There was an appointment scheduled for a technician to come out and look at the problem. Two hours after he was scheduled

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ORDER STATUS. LACK OF URGENCY FOR LONG TIME CUSTOMERS.

I have ordered my new phone online and AT&T had given me ranging dates when it will be shipped out. Well, it has been passed that! October 1 - October 3.  it is now the 8th! My current phone I'm using is busted and the screen goes blank at random times. So when I get a text, I won't be able to see i

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Samsung s9 android Pie Update Problems

i've recently updated my S9 to android pie + one UI 1.when i swipe up (new navigation bar) to recent apps, in horizontal view it always...go in to recent apps tab view -> wait awhile then switch to vertical view..which is very delaying + slowing down the movement and annoying...like when im at

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331

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Why Can't Things Be Simpler?

I am in h*ll.  I am talking to my fifth "agent" at AT&T's customer service phone line.  I keep getting transferred because each agent has been unable to help me with my problem...which is ONLY a problem because the first agent in the string MADE it a problem.  I called this morning to take my intern

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AT&T Yahoo account login problems

I have called and chatted with AT&T several times (well over 4 hours now) about this problem.  It would seem something happened earlier this week or last with the way ATT connects with the Yahoo backend system for email authentication. When I try logging in from the Yahoo!mail page I get the endless

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LTE and LTE+ doesn't work on my unlocked Samsung Galaxy S8 SM-G950U1

Bought two unlocked Samsung Galaxy S8 from Best Buy, both have model number SM-950U1, one is black, one is blue. The black one works fine, but the blue one doesn't get LTE or LTE+, it only gets HSPA or HSPA+. The phones are literally right beside each other and LTE works for one but not the other. T

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2.3K

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Can't Log-In to Showtime Anytime on web or Android

I recently got U-Verse (I beleive the U450 plan or something), and I'm trying to sign into Showtime Anytime on my laptop and Android phone, and both tell me that I don't have Showtime....even though I am watching it as I type this message.

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