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Line Suspended Because I Switched Phones

Like many people, I own multiple smartphones, and I occasionally switch between them for variety. Today I discovered that doing so caused my line to be suspended.  I had to get on a call with customer service to resolve the issue, and they said this is some fraud protection measure.  Now,

Questions

1.2K

7

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bill higher than what was expected.

The paper I got through the at&t said my bill wasn't supposed to be 75.00 month. But I get my first payment and its 177.75. Why is it so high? And also I paid 97.00 to activate the phone and they want to add it on to my bill when I already paid it

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254

2

0

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Help remove us from spam email blacklist

Hi there. I work for a trade association. Our emails are being blocked when trying to send to sbcglobal.net and snet.net accounts. How or whom do I contact to help get us removed from any possible spam/blacklists? Thanks!

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73

6

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ATT.com/myprepaid

I am trying to access the online access to our account. They keep sending temporary  digit pin codes to the account.  I would like to get away from temporary to permanent pin codes.  How can we make a permanent change?  They are sending emails with no relevant information in the

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158

4

0

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network unlock code

I need to use a different sim card for data because i am in a different country and it keeps asking me for a network unlock code

Questions

978

4

0

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New AT&T BGW210-700 router/gateway - with Gigabit ethernet to house, but only 95 Mbs out of ethernet ports?

I have 1 Gigabit AT&T fiber to my house. Confirmed it is uploading and downloading to theBGW210-700 gateway at that speed. But speedtest connecting my laptop via ethernet cable to back to router ethernet jack is only 95 Mbs. I'm using a CAT6 brand new cable to connect to the laptop. My other des

Questions

2.7K

14

0

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Unlocking Samsung s10+

My friend gave me a Samsung s10+ phone to use. I tried requesting it to get unlocked, I got denied. The reason it said it was denied was due to it being on someone's account and they needed to remove it from their account. The friend that gave me the phone said it's already been removed from her acc

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36

1

0

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MMS not working

I am unable to send and receive MMS messages. I ha e checked my network settings, messaging settings etc. I have powered phone off and on, updated apps ect. Nothing is fixing this. I have a S20 Note Ultra. Please help!

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2.4K

2

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Message 6 when calling one number from one location, but call goes through elsewhere.

Last week I started getting the "call cannot be completed" message when calling my mother's cell phone. I've called for years without this issue and calling using other methods such as Skype, etc. work fine. I thought she may have my number blocked but when I am on the road or in another location th

Questions

193

5

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ATT Reward Card

How long does it take to get reward card? I have been waiting weeks and after reading previous reviews of people never receiving them, I am about ready to contact the better business bureau for falsely advertising a promo.

Questions

280

4

0

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Relocate phone line pedestal

this is for a new construction house. There is a at&t land line pedestal where the driveway is going and I need to relocate the pedestal asap.

Questions

524

7

0

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My prepaid sim is not working

I bought the prepaid phone with AT&T and I got message about activation, and I made pay account in website where you guys sent a URL. And I'm in South korea now. So I wanted change the sim card with korean sim card. and I tried to change at Korean mobile shop, but It was failed. so I just put

Questions

46

5

0

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I enroll AutoPay and At&t cut my program without any notification

Since 2008 I had a prepaid plan for the phone (Edited as per community guidelines). Later I joined an automatic prepaid plan, a lot of money accumulated in the account. Since I am a resident of another country, every time I came to the USA I used this phone to my satisfaction. Unfortunately, due to

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98

8

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Bellsouth.net email not working in Apple or yahoo mail app

Last week my bellsouth.net email stopped working in Apple mail and yahoo mail app. support had me clear everything. Now email cannot be added to Apple mail app and is not reachable through yahoo mail app on my iphone

Questions

740

1

0

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trade in ripoff

traded my iphone 8plus for a iphone 12 pro in early november waited till mid december to receive the 12 pro. then a couple weeks before the trade in mail return kit came so did everything by the instructions and i did the check on it and tracking said it was delivered to individual at address. so s

Questions

645

12

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Text message reading claim $100 if I take this AT&T survey. Scam?

Received this text a few minutes ago.

Questions

10K

9

0

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AT&T Passpoint EAP authentication error

I've been an AT&T wireless customer for many years, and keep reading about free WiFi hotspots with AT&T Passpoint, but have never been able to get it to work across many phones (all Android Samsung) and years. Usually I forget about it after my trip, but today I have a lot of time to debug.

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318

1

0

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Guide is listing programs incorrectly for PBS

Programs listed for PBS are incorrect. Channel 9

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430

6

0

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Why is sim card saying not connected to network

I put my sim card into a Verizon phone that was not unlocked, and now that I have returned the sim card to my phone, it says it is not connected to a network. I can't text or call and have to use WiFi. Would appreciate any input or advice to aid me with my stupidity. I have a prepaid sim. If that ma

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681

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iPhone trade-in mistake

While using the promocode TRADEOFFER23 and trading in my iPhone 12, I selected the "donate to military" check box.  I didn't catch this error until the final screen appeared saying my phone was donated.  My question is:  How do I void my trade-in and redo this trade where the promotio

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73

4

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