
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I have a Moto G30 XT2129-2 from India. I took a new AT&T sim in Vestal and only got a 3G (H) network everywhere. My phone is a 4G and wifi call enabled device, but even with this I'm unable to use these features with AT&T. Kindly support
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Does AT&T have an email for customer service? If so does anyone have the email?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I took Airtel International roaming fora month but the package Rs3997/-said I can make calls to India for 100 minutes sadly doesn’t work making business difficult suffering losses. I have been taken for a ride by Airtel. I went AT&T office in PaloAlto and checked and try after due v
Questions
•
Account Features
Accepted Solution
Official Solution
I just had a new prepaid SIM card and a new unlocked phone shipped to me. I activated it successfully but I still have NO SERVICE. I can't sign in or create a new account because the system can't find my transferred number in order to sign me in. so I can't pay my bill or make a call and I have no p
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I am visiting from Bangladesh and have my Robi Airtel roaming activated. This network supposed to connect with AT&T as partner network, but is not connecting to At&T. I have tried to connect manually and it didn't work. Switched off phone, took sim out, re inserted and tried too but didn't w
Questions
•
Network Coverage
Accepted Solution
Official Solution
I was trying to unlock my phone since two weeks ago. And on every time I try I get same error "Looks like we're already processing a request for this IMEI. Check your request status for more info." Its seem there is other request submitted before me. what can I do or how to cancel the request
Questions
•
Android
Accepted Solution
Official Solution
Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.
Questions
•
Apple
Accepted Solution
Official Solution
I have an LG K10 and LG K20 -- both are "stuck" on Android Version 7.0 -- can I upgrade these phones? (I need Version 10 or higher) or are these phones too old, and that is why I can't get any new update?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Hi, I'm the first house on a new street. AT&T pulled fiber through the whole subdivision. I'm in the final phase of the subdivision and many neighbors have fiber. I worked with a local sales rep who requested address validation weeks ago with no progress yet. I put in my own request and haven't
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
Just got this device. It has been activated by AT&T and working great. I need the Ethernet connection to work so my camera hub and TIVO can communicate. Any help?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Closed
Hi, I bought a new iphone 12 pro max in another country before I moved to the US in August 2020. When I plug my sim card (T mobile) into my phone, it says No Service. I contacted T mobile to check the problem and then figured out my phone is blocked by Att. They suggest me contact Att to re
Questions
•
Apple
Accepted Solution
Official Solution
I have a vehicle data plan only and vehicle doesn't receive 2FA text message for login. What's the alternative if vehicle plan is the only number on the account?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I transferred out of a joined group account year ago. My name is listed as the secondary acct holder. I have no contact with the primary or the pin # to take it off. Would a secondary account holder ever be made primary without consenting to it? Should I be worried about being held responsible or h
Questions
•
Wireless Account
Accepted Solution
Official Solution
My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know
Questions
•
Apple
Accepted Solution
Official Solution
There is no easy way to cancel Stingray Karaoke on my account. Please advise on how to do so.
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I recently saw notification on my Smartflip phone that software had been updated. Didn't make note of the date, but I now can find no evidence that Google Assistant is loaded on the phone. Here are latest Details from Settings: Model: 4052R SVN: 05 (software version number?) Software
Questions
•
Device Features
Accepted Solution
Official Solution
I tried to start new service but was told I need to settle a Directv bill. I contacted Directv and they cannot provide any information because it is in collections. I contacted this collection company and they are unable to provide any information on how or why I owe Directv. They can only provide a
Questions
•
Wireless Account
Accepted Solution
Official Solution
Yesterday I contacted a live assistant with my 5g issue. She used the IMEI number of my iphone 13 and did some settings. After that I got the PDP authentication failed when using cellular. I tried to contact another assistant to fix this and she told me it would be fixed after 30 minutes. However, t
Questions
•
Apple
Accepted Solution
Official Solution
I placed an order last week for the iPhone 14 Pro Max 128GB and it went through and had me upload my ID so I did. It sat there pending shipment date with no issues. A couple of days ago I canceled it because it was the wrong storage, it was 256GB, so higher. I went in later that day after it reset m
Questions
•
Wireless Account