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No Trade-In Info

I purchased new phones and transferred lines from Verizon at an AT&T store and was told the packaging and shipping would come with the phones. The phones arrived without anything to send in the trades.  How do I get the necessary packaging and shipping labels?

Questions

 • Phone & Device Upgrades

120

2

0

Accepted Solution

Official Solution

invisible text in signature

I was recently hacked but have changed my password. When I set up my new signature, the preview shows text that I did not enter. It says, "How are you doing?" But this text does not show when I compose an email--only the text that I entered shows. Should I be concerned about some kind of invisible c

Questions

 • AT&T Internet Security

58

3

0

Accepted Solution

Official Solution

I don’t get any voicemails.

For a couple months I’ve realized that I haven’t been getting any voicemails on my phone. I had a talk with one of my managers from work one day because they told me when they called my phone, it didn’t give them the option to leave a voicemail and it hung up automatically. Please let me know how I

Questions

 • Apple

32

1

0

Accepted Solution

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Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

 • Other Phones & Devices

53

1

0

Accepted Solution

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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

Questions

 • Wireless Account

98

3

0

Accepted Solution

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I disconnected my ATT internet and they said they would email me a label to return it. That was Nov 21 and today is Dec 3, 2021

Where do I send this worthless thing back?? Why won't they send me my label to return it ?

Questions

 • AT&T Internet Equipment

47

5

0

Accepted Solution

Official Solution

ATT Router Problems (static IP? get my own router? mesh?)

Hi ... I have had ATT Fiber 1000 for 1.5years now w/ PACE ATT equipment. For the most part has been fine. I certainly don't get the 1000 speed (closer to 300 on wifi) but hasn't been an issue until late. We have used a TP-Link to extent which has been a little more challenging, while dual banded it

Questions

 • AT&T Fiber Equipment

470

2

0

Accepted Solution

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My Samsung galaxy a11 is google locked and I just bought this from one of my friends

My phone when I try to set it up says at first "your phone was factory reset. Draw your pattern to unlock." I have no clue what this ladies pattern is. I than click on use my google account instead and that tells me "This device was reset. To continue, sign in with a Google Account that was previous

Questions

 • Samsung

102

3

0

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Can we have same data plan under AT&T?

If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.

Questions

 • Apple

60

4

0

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Official Solution

Damage to Property by AT&T recklessness

To Whom It May Concern: I contacted AT&T yesterday (12/17/2021) in regards to damage done to my property after having AT&T representatives (a technician & lineman) come out here to fix our downed services. We lost broadband/internet services starting on Wednesday following some bad storms th

Questions

 • AT&T Internet Account

830

2

0

Accepted Solution

Official Solution

Question about unlock device

I created a request to unlock a phone I bought to use with a Mexican sim but I have not received the code yet, can I cancel the request? I want to return the phone so they can exchange it for another one.

Questions

 • Samsung

51

5

0

Accepted Solution

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Routing AT&T Digital Voice through Ethernet LAN

I have subscribed to AT&T Digital Voice in order to have a business line in my office. I was planning/hoping to be able to route voice throughout the house (in particular, my office) and connect it to a Polycom desktop (IP) phone I already own.    Unfortunately, the situation with

Questions

 • AT&T Phone Installation

287

2

0

Accepted Solution

Official Solution

Voicemail - Reset password resets the whole thing?!?!?

I forgot my voicemail password and it was prompting me for it when I tried to call the voicemail number on my iPhone 6, which was weird. I googled how to reset my voicemail password and reset it using AT&T's website and signing in, which to my surprise ended up resetting my voicemail box complet

Questions

 • Device Features

82

4

0

Accepted Solution

Official Solution

I am having trouble activating and keeping my old number

I got an email from at&t stating that they have ran into a issue when switching my number from my old service. I have contacted the number that they gave me a couple of times and can't get any help with this issue. I got different notifications about this and different numbers to call. What shou

Questions

 • Wireless Account

151

2

0

Accepted Solution

Official Solution

I kept connects 3G rather than 4G

I'm using Lg V50s thinq. Prepaid sim for 15gb, $40 plan. The plan suppose to connect to 4g but my phone keeps connect to 3G. And when I try to add the Apn setting and restart the phone, the message of  "Your attempt to connect to data service was unsuccessful". So when I went to the At&am

Questions

 • Android

100

2

0

Accepted Solution

Official Solution

Item sent to wrong facility

I work for the returns department of a clothing chain. A customer of ours used a prepaid label to ship back what seems to be an AT&T modem with all the correct paperwork and I would like to forward it to the appropriate place but I can't seem to find the location it was intended to go to. I have

Questions

 • AT&T Internet Equipment

28

1

0

Accepted Solution

Official Solution

Galaxy S5 Rings Silently (Even with Sound/Ringer On)

I just received this phone through my company on Monday and did the usual setup of preferences, sounds, and volumes.  Now, when a call comes in, I can see it on the screen, but the phone does not make sound.  Text messages, emails, et cetera all alert, but not my ringtone. I have tried all the 'simp

Questions

 • Samsung

5.1K

5

0

0

Accepted Solution

Official Solution

Device Unlock Issues

I am not an at&t customer but I do have an at&t smartphone that I won through a work app called Motorola Insiders. At the time I received the phone, I requested a device unlock and it was approved but everytime I tried to enter I the unlock code it would say it was invalid. I requested the

Questions

 • Tones, Games, Videos, More...

50

5

0

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Official Solution

Recover Prior Phone Records

I am needing to recover a couple of months worth of phone records from 2015. Is this possible?

Questions

 • Wireless Account

33

4

0

Accepted Solution

Official Solution

Didn’t receive registration email for my ATT prepaid

Hello, I just purchased a att prepaid plan and sim for a phone I just got. My order was sent through and I was sent to the purchase screen and it said order confirmation and quick registration was sent to my email. I received the confirmation order email but not the registration. Will I not be able

Questions

 • Account & Usage

83

1

0

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