traded my iphone 8plus for a iphone 12 pro in early november waited till mid december to receive the 12 pro. then a couple weeks before the trade in mail return kit came so did everything by the instructions and i did the check on it and tracking said it was delivered to individual at address. so s

I have 1 Gigabit AT&T fiber to my house. Confirmed it is uploading and downloading to theBGW210-700 gateway at that speed. But speedtest connecting my laptop via ethernet cable to back to router ethernet jack is only 95 Mbs. I'm using a CAT6 brand new cable to connect to the laptop. My other des

I preordered the 13 Pro Max and when I look at the order status it says it was shipped yesterday. I click on the tracking number for UPS and it takes me to their site. But when I search the tracking number there, it doesn’t work. It keeps telling me to enter a tracking number. I searched another pac

I have been trying to reach "https://paygonline.com/" for a week now, but the site can't be reached. There is no way to login to my account to pay!

I just had a new prepaid SIM card and a new unlocked phone shipped to me. I activated it successfully but I still have NO SERVICE. I can't sign in or create a new account because the system can't find my transferred number in order to sign me in. so I can't pay my bill or make a call and I have no p

I have run the speed tests, done all of the tips for improving my speed, and it is still in the 6/.7 range. The last tips to try are to add a Wi-Fi extender and/or new modem. I am in a small apartment and do not have any dead spots. Is there an extender that is compatible with this modem? If so

I have a Samsung Phone (model number SAMSUNG-SM-J327A -- a.k.a. Galaxy J3 2017), Baseband version: J327AUCS7BTH1, with Android Version 8.1.0. Is it possible to update this phone to Android 9 or higher? When I go to Settings --> Software update --> Check for updates, it says that "Current soft

My parents switched from Xfinity to ATT today. They have their own router (TP-Link M4R AC1200). It was configured to be 192.168.1.1 and provide DHCP addresses on that network. After the tech connected the ATT gateway to the router it somehow automatically changed it's LAN IP to 192.168.0.1 which

I wanted to unlock my iphone I tried to use https://www.att.com/deviceunlock/unlockstep1 This website but when I filled every blank the system said I have a bill that is not paid yet. But I am really sure that I paid all of them. I bought this phone but I can't use it in my country I am a student I

I purchase an unlocked AT&T Branded Phone (Axon M) a while back through an Amazon FBA seller for use in Canada as a backup. It is passed the return period. I set up the phone working fine except Android version is 7.1.2 AT&T Software Update says it is up to date! I read there is

I transferred out of a joined group account year ago. My name is listed as the secondary acct holder. I have no contact with the primary or the pin # to take it off. Would a secondary account holder ever be made primary without consenting to it? Should I be worried about being held responsible or h

I am visiting from Bangladesh and have my Robi Airtel roaming activated. This network supposed to connect with AT&T as partner network, but is not connecting to At&T. I have tried to connect manually and it didn't work. Switched off phone, took sim out, re inserted and tried too but didn't w

I bought the international unlocked version just 2 years ago for $500. Samsung assured me it would work. When I started getting the texts about buying a new phone I went to the ATT store. They assured me it would work. Well, now my phone won't work. It has all the features required but ATT just d

I applied to an AT&T careers job almost a month ago through the careers website. I made it all the way to the virtual training and since then haven’t received any emails. My main problem is that I’ve tried to log in to my account but can’t because I’ve forgot my password. I’ve tried sending an e

I was sent a new gateway with no return instructions for the old gateway. After some digging I found on the website that I needed to take it to UPS or Fedex. A week had gone by the time I found this out and I didn't have time to take it in until the following weekend. That's when the automated phone

VPN is not changing IP address when connected.

I pay for 1 gig internet and I’m only getting 60 Mbps in my front room. Granted it’s the farthest room from the router, I have bought two extenders from AT&T. Do I have any options to even get over 100 Mbps at this point or am I out of luck. It’s only an 1800 sqft home. Thanks for any assistan

i preordered the iPhone 15 Pro Max on the 15, said it would be delivered the 22nd. It’s the 22nd and it still hasn’t even shipped and it says it’s gonna ship the 21st still??? when will it update??? when will i receive the product??

I’m having issues connecting my at&t fiber internet. I recieved a Gateway and connect the red ont cord into the existing fiber service box in the ethernet port and then powered it on. Everything is green including broadband and it appears on my devices but then after connecting says “no internet

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi