Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (14.9K)

Relevance

Accepted Solution

Official Solution

Text Message Problem

Hello, I can't receive text messages in China. How can I fix this?

Questions

86

1

0

Accepted Solution

Official Solution

Legacy Digital Life with New Fiber Service

I moved into a home which used to have Digital life security.  The previous owners discontinued service, but all the devices and controllers installed and powered.    On one of the first move in days AT&T came out to activate my internet service.   The tech checked the

Questions

159

4

0

Accepted Solution

Official Solution

New IP address? Who do we contact in smart manager

How can I order new IP address for safety reasons

Questions

117

2

0

Accepted Solution

Official Solution

Phone will not provision correctly, prepaid account completly messed up

So here is the what happened: Order an eSim from AT&T's Prepaid site and during the order process it asked if I wanted to transfer my number from my old carrier which I said yes and gave the info. Well when the eSim arrived I tried to activate it and it showed on the AT&T prepaid activati

Questions

82

4

0

Accepted Solution

Official Solution

Voice-mail disappeared

I called in today to troubleshoot because my phone internet wasn't working, phone on 5G but only got 2 signal bars and I can't send pictures via text. Still didn't get a answer but after powering off a few times as directed by the rep my voice-mail is gone!!! We people call it say I have never setup

Questions

38

1

0

Accepted Solution

Official Solution

A Question About Outbound PHP cURL Requests ...

I have several PHP scripts that download data for me in the evening using PHP's cURL function. So, the scripts all stopped working last night, and aren't throwing any error messages.  Is it possible that AT&T is blocking my outbound requests?  If so, any advice on how to debug this is

Questions

49

2

0

Accepted Solution

Official Solution

My Caller ID is my real name…

Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.

Questions

67

3

0

Accepted Solution

Official Solution

Lg v35AWM Att firmware

Hi I have made a mistake that i had a lg v35awm but it was network locked from att. I wasn't be able to get the unlock code back then but now i have it But the problem is. I have changed it firmware to korean variant and now i cant enter the unlock code So i need an att firmware for LG V35AWM

Questions

83

1

0

Accepted Solution

Official Solution

Closed

Xiaomi mi a2

Hi, just wanted to check if my Xiaomi mi a2 device will work with an AT&T sim card? Is it compatible? If not - is there a way to fix it?

Questions

173

1

0

Accepted Solution

Official Solution

iPhone 5S unable to unlock because phone is not paid off

I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?

Questions

80

4

0

Accepted Solution

Official Solution

ATT Promotional Card - Apply towards Wireless or Home Billing

For Months I have been trying to use the ATT PRomotional Card towards my cell or home phone balance and it won't apply. There is no information on this, now the card is about the run-out. What can I do now to use this card towards my balance? Thank you

Questions

659

2

0

Accepted Solution

Official Solution

prepaid account access

Good day! I have prepaid account and I am abroad now. I don't get text messages, I cannot sign in, my password doesn't work, I haven't access to my bank (don't get confirmation codes), and I cannot pay any bills. I am in isolation. How can i ask att&t change my plan for getting messages? Their p

Questions

87

2

0

Accepted Solution

Official Solution

Can't cancel my prepaid account from abroad

Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a

Questions

59

2

0

Accepted Solution

Official Solution

How can I turn the ringtone off from a Name I have saved under several unwanted callers?

I Constantly get calls from the same Company but calling me with a different Number and Area Code sometimes several times a day at different hours also. I Do Not Want to use the Phone Call Blocker At&t has because I don't want to pay for it and it blocks All calls even Important calls I do want

Questions

35

2

0

Accepted Solution

Official Solution

Getting rid of spam texts from E-mails.

I’ve had this problem for quite a long time (a little less than a year). Sometimes I will get texts from emails that want to lead me to another site, which is quite obviously a trap. Is there any way for me to disable these from appearing on my phone?

Questions

879

1

0

Accepted Solution

Official Solution

I forgot mySecurity screen pattern to get into my device.What do I need to do to bypass the security pattern so I can use my phone

I forgot my password security pattern and I cannot get into my phone.How do I bypass The security pattern so I can use my phone

Questions

346

2

0

Accepted Solution

Official Solution

Why has visual mesages disapear

My cellphone word prediction disappear also ny cell pin was chage My pictures keep disapearing Somebody keeps texting me with insults loan aprovals and pick up ups delivery packages horrible videos and mesages are being send to my 15 year and evrebody on The contract keeps getting the sane proble

Questions

44

2

0

Accepted Solution

Official Solution

Need my name removed from account asap!

How can I get my name removed from a shared account? Im the secondary owner I guess you’d call it, I’m no longer able to log into the account on the app but I have the account number, the primary owner has stolen my phone and has taken my email off of the account but will not remove my name from it.

Questions

49

1

0

Accepted Solution

Official Solution

Upgrade Android on unlocked AT&T Branded Phone with foreign Service Provider

I purchase an unlocked AT&T Branded Phone (Axon M) a while back through an Amazon FBA seller for use in Canada as a backup. It is passed the return period. I set up the phone working fine except Android version is 7.1.2 AT&T Software Update says it is up to date! I read there is

Questions

60

5

0

Accepted Solution

Official Solution

My Phone bill is renewing after it's already been renewed

So my phone plan just renewed today, and the funds have already been removed from my bank account for it, and I got the usual text that tells me when it's renewed next and it says it's set for tomorrow. It makes no sense, I haven't upgraded my plan or anything. 

Questions

293

9

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.