
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
outlook 2019 stopped working, Keeps asking for password. Same password used Web Email and Att Account, no issues. Outlook 2019 on computer worked fine up to Thursday 26 May. Pa
Questions
•
AT&T Mail Features
Accepted Solution
Official Solution
A&TT stuck in my front yard and wrecker pulled them out. Now Ruts in my yard.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
You cannot block them or turn them off
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Att get this (Edited per community guidelines) to stop! Every month I get multi text offering gifts. from different numbers.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I want to know why my phone number shows up as unknown when I make outgoing calls off my AT&T home phone.
Questions
•
Landline Phone Troubleshooting
Accepted Solution
Official Solution
I went to staples to trade in the phone and today I received it back I turned the device into staples about two weeks ago and the returned it ? In the same packaging I received to use to trade device in I’m confused on what should I do with it now??
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I am unable to retrieve my wireless passcode because the phone is not accessible. A Better Business Bureau complaint has been filed as well as preliminary contact with a law firm to initiate legal action. I wish to retrieve my passcode for the purpose of canceling the wireless plan. AT&
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
I walked into an AT&T store asking for help and, in my work clothes and did not look completely presentable the employees at the AT&T store did not help me, I asked for help with my service being suspended one of the young men there This day I still don’t know his name, asked me if I paid my
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have a Motorola that I've been using for years and have had no problems with it, however it no longer charges and had been laying dead for a day or so. I've tried cleaning the port, using different cables and many other things, yet after repeated failures I decided to simply put the SD card in a b
Questions
•
Android
Accepted Solution
Official Solution
My cellphone word prediction disappear also ny cell pin was chage My pictures keep disapearing Somebody keeps texting me with insults loan aprovals and pick up ups delivery packages horrible videos and mesages are being send to my 15 year and evrebody on The contract keeps getting the sane proble
Questions
•
Samsung
Accepted Solution
Official Solution
I can't get activation portal to recognize my IMEI #
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I’ve been trying to take over of my internet and wireless billing since June of this year. First problem was unified billing (I got help on this forum, non of the ATT reps knew what was that old error we kept getting). We took care of it it almost Two months later I finally was able to transfer wire
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
Why would I have a samsung build Number on my att radiant phone?
Questions
•
Android
Accepted Solution
Official Solution
Internet drops in my back bedroom. More often now. Just wonder what I need to do to keep from dropping in my computer.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hi, i've been a AT&T prepaid user, and haven't used my number since March 2020. now i want to reactivate it. is there a way? thank you!
Questions
•
Account & Usage
Accepted Solution
Official Solution
Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system. I have no laptops that can connect directly to the router via network cab
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have
Questions
•
Account & Usage
Accepted Solution
Official Solution
How can I order new IP address for safety reasons
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Good day! I have prepaid account and I am abroad now. I don't get text messages, I cannot sign in, my password doesn't work, I haven't access to my bank (don't get confirmation codes), and I cannot pay any bills. I am in isolation. How can i ask att&t change my plan for getting messages? Their p
Questions
•
Account & Usage