Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (76)

Relevance

Accepted Solution

Official Solution

Changed AT&T GoPhone Plan Which Cancelled My Service

The title pretty much sums it up, I changed my service from the $45($40 with autopay) to the $35($30 with autopay) and when I did, it immediately terminated my service and demanded I paid another $35. I still had a week left on my previous plan before it would've renewed. Is there way I can get that

Questions

960

3

0

0

Accepted Solution

Official Solution

Traded in iPhone 8 Plus before paying it off

I have a billing question. I recently traded in my iPhone 8 Plus to get the new iPhone XS, however I still have payments remaining on the iPhone that I traded in, as I bought the iPhone 8 Plus through AT&T during a BOGO promotion. The iPhone XS I purchased is unlocked and I bought it from the Apple

Questions

350

1

0

0

Accepted Solution

Official Solution

When ordering a phone from online

Does it come with an activated plan or do I have to take it to the local store after receiving it?

Questions

1.1K

3

0

0

Accepted Solution

Official Solution

Bringing an AT&T device to Straight Talk

If I purchase a phone from someone on an AT&T plan, and they have not yet paid off the device, can I just pop out the AT&T sim and pop in my ST sim and it work?

Questions

2.4K

1

0

0

Accepted Solution

Official Solution

Closed

The All New iPhone XR - Order Now!

Brilliant. In every way.   iPhone XR features the most advanced LCD in a smartphone—a 6.1-inch Liquid Retina display with industry-leading color accuracy and an innovative backlight design that allows the screen to stretch into the corners.1 Six stunning new finishes. Advanced Face ID

Questions

54.8K

3

0

0

Accepted Solution

Official Solution

If I change plans near the end of a cycle, will I be charged twice?

I have a data plan that throttles hotspot usage after 10gb. I’d like to switch to another plan that only throttles data in highly congested areas but I want to know if I would be charged twice on my next bill or if my bill would go up at all since the bill I’d like to switch to is actually $10 cheap

Questions

724

1

0

0

Accepted Solution

Official Solution

AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

Questions

72.2K

15

0

Accepted Solution

Official Solution

Canceling Mobile Plan from Canada

I traveled to the US 2 month ago. I bought a new sim card and I said to the AT&T staff I use the 40-$ plan for only 1 month, because I backed to Canada after that. Until now, however, I have charged 80$ for 2 months.I dont have any ID and password to make a live chat, dont have any customer service

Questions

1.2K

4

0

0

Accepted Solution

Official Solution

AT&T Unlimited Your Way Plans – Get The Scoop from the AT&T Community

Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans!   Ready for the next level of communication and entertainment? Go to&nbs

Questions

222.4K

31

0

0

Accepted Solution

Official Solution

Transfer Primary Family Number

My wife and I have a family plan. My phone is the primary phone on the account. I'd like to transfer my primary phone number to a different carrier, but would like to keep my wife's number on the family plan. I may add additional phones to my family plan at a later time. Is there anything special I

Questions

5.1K

2

0

0

Accepted Solution

Official Solution

Penalty if change the plan while in contract?

Hi,I am thinking to change my plan to unlimited.  I haveFamilyTalk Nation 550 with Rollover and am still in 2 year contract.Is there going to be any penalty if I change the plan now? Thank you, Sam

Questions

2.2K

1

0

0

Accepted Solution

Official Solution

Next Plan Help! Can I swap upgrade with another line on the account?

I have a question regarding the Next Plan (which I wish I never signed up for!)...My phone (Samsung S5) is on the ATT Next Plan.  I am about 9 months into the plan.  My son broke his phone yesterday and cannot use it (he is not a Next Plan user).  I would like to give him my phone and buy an iphone

Questions

1K

8

0

0

Accepted Solution

Official Solution

Cheapest Iphone Family Plan

I know there are probably very many messages on this topic, But I need the cheapest available family iphone plan(I will explain the details below). I do not want a prepaid carrier, and I was wanting to stick with ATT. But if there is a substantial price difference, I would consider it. I have three

Questions

39.2K

8

0

0

Accepted Solution

Official Solution

The All New iPhone XS Max - Order Now With AT&T

Brilliant. In every way.     iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock yo

Questions

22.9K

6

0

0

Accepted Solution

Official Solution

WPA2 Vulnerability - Things To Know From AT&T

On October 16, a researcher publicly disclosed a potential Wi-Fi security issue. The issue affects “WPA2,” the method used by most devices and routers to protect Wi-Fi traffic as it travels through the air. This is an industry-wide issue, and it could impact anyone using Wi-Fi. But it does have limi

Questions

2.9K

2

0

Accepted Solution

Official Solution

Closed

More Data, More Choices

Have questions about the new Internet Data Plan? Visit our site for facts about your data plan!     -ATTU-verseCare

Questions

22.7K

4

0

0

Accepted Solution

Official Solution

Transfering Data Plans in an Account

I started an AT&T account way back in 2009, I got two iPhones with unlimited data plans (perk of my current job), one for me and one for my wife. After two contract renewals, I upgraded my phones and added two more lines for my sons. I got one a 5gb data plan and the other a 3gb data plan, but now I

Questions

930

5

0

0

Accepted Solution

Official Solution

AT&T Signature Program

Got an email from AT&T today... Great benefits, new name: AT&T Signature Program This program provides benefits to you as a qualified employee or member of your organization What is this all about?  Can't wait!  I am currently getting a discount through my employer (AT&T Premier) but cannot get this

Questions

6.5K

7

0

0

Accepted Solution

Official Solution

Closed

The All New iPhone XS - Order Now With AT&T

Welcome to the big screens.   iPhone XS features a 5.8-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock your iPhone, log

Questions

24.4K

2

0

0

Accepted Solution

Official Solution

Should I switch to the $160/four phones plan if I currently have unlimited data?

My current family plan hovers around $240+/month for four phones, two of which have unlimited data. I understand that at&t no longer offers unlimited data plans. The two phones with unlimited data typically use between 10-15 GB/month and although it is possible for us to cut back, I assume that if I

Questions

4.8K

7

0

0

Not finding what you're looking for?