Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.4K)

Relevance

Accepted Solution

Official Solution

Port Number from Net10 to eSIM and AT&T Prepaid Plan

I need to port my daughter's phone number from Net10 to an AT&T prepaid plan. She has the new iPhone that only accepts eSIM. I wanted to purchase the plan online but it looks like the only option is to receive a physical SIM card. Is the best approach for this situation to go to an AT&T stor

Questions

1.1K

4

0

Accepted Solution

Official Solution

My mom can sign into att app and read my messages and she’s reading them through her phone without my permission, how?

My mom says she signs into att app and she’s not the account holder and she told me she can read mine and my boyfriends messages word for word is this possible and if so then how? I’m 20 years old and it’s invading my privacy.

Questions

2.6K

11

0

Accepted Solution

Official Solution

Transferring my AT&T number to a new carrier

Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?

Questions

427

2

0

Accepted Solution

Official Solution

tourist esim for USA

I will be traveling to the USA, does AT&T provide short term prepaid esims for tourists?

Questions

2.1K

1

0

Accepted Solution

Official Solution

Compatible Prepaid Device - Will Your Device Work by AT&T

Learn If Your Device Will Work After the 3G Change One question we see often is, "will my device work on AT&T's prepaid network?" This question is even more important given the sunset of 3G. Below you'll find information on how to check if your device will work on AT&T's 4G or 5G service.&n

Questions

73.5K

15

0

Accepted Solution

Official Solution

AT&T Home Phone: How to Use Call Block and Screening

Call Block/Call Screening is a feature that allows you to block phone numbers within your local calling area for your traditional home phone service. For AT&T Digital Home Phone call blocking information go here.   Turn Call Block/Call Screening on and off  Turn On  Press

Questions

51.6K

14

0

Accepted Solution

Official Solution

Closed

AT&T's Credit Check Policy

So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation:  AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).

Questions

102.3K

20

0

Accepted Solution

Official Solution

Cannot ungroup messages Cingular Flip IV

I changed the messages settings to turn off group messages, but they still appear as grouped. I would like to see the messages as separate, in chronological order.  How to fix, please?

Questions

70

3

0

Accepted Solution

Official Solution

Change wireless phone number

I'm getting threatening call and message who I don't know

Questions

27

3

0

Accepted Solution

Official Solution

3G phone still getting data

I have a Samsung Galaxy Note 8 (purchased at the local AT&T store) that I found out is a 3G device. Currently do not have any cell phone service (call or receiving), yet I still have data service. How is this possible? I would think that the data services would use the same service (3G) as the c

Questions

167

1

0

Accepted Solution

Official Solution

Unlock screen not appearing after receiving code

We purchased a refurbished Samsung Galaxy S21 5G from a third party website. After realizing our phone needed to be unlocked by the previous carrier (AT&T) We received an unlock code and followed the steps to input said code. However, when powering the phone back on, there is no code input scree

Questions

26

1

0

Accepted Solution

Official Solution

Change my phone number

How do I change my phone number on my phone

Questions

160

2

0

Accepted Solution

Official Solution

SIM Card Ejector Tool for LG G6

When I had purchased my AT&T LG G6 from eBay brand new, it did not come with a SIM Card Ejector Tool. I had to use a very, very small safety pin to open the SIM tray. I have a few generic SIM Card Ejector Tools but the pin is too large for the hole on the LG G6. I've seen videos where a circ

Questions

75

1

0

Accepted Solution

Official Solution

Incoming MMS message not tied to a phone number

Phone usage shows Incoming MMS not tied to a phone number.   Usage                 Contact         Date           Time          &n

Questions

39

2

0

Accepted Solution

Official Solution

BYO Phone Features

Is it possible to use WiFi calling and call forwarding on an unlocked Motorola phone? If I try to forward a phone it says Network or SIM card error.

Questions

164

4

0

Accepted Solution

Official Solution

Make a payment due 0.00

My payment due is right now 0.00 but stills saying due date is NOW. So, my question is, I need to do something in special? Because I refilled my balance with a gift card, and its enough. But I dont have auto pay. Or I need to pay with my credit card although my due is 0.00

Questions

98

2

0

Accepted Solution

Official Solution

How to add a new line which is also on AT&T to my family plan

My friend want to join my family plan and his phone number is also given by AT&T. I try to directly add a new device but it seems like it's for phone numbers given by other carriers.

Questions

42

2

0

Accepted Solution

Official Solution

Add ringtones to Radiant Core phone

I wish to add additional ringtones to my android ATT Radiant Core U304AA cellphone

Questions

406

2

0

Accepted Solution

Official Solution

No Trade-In Info

I purchased new phones and transferred lines from Verizon at an AT&T store and was told the packaging and shipping would come with the phones. The phones arrived without anything to send in the trades.  How do I get the necessary packaging and shipping labels?

Questions

151

2

0

Accepted Solution

Official Solution

Want my At&T Service Back...Help!

Here's the deal..I stopped my prepaid service with At&t to try this "free," service called Q-Link. It didn't work out, so I want to start back with At&t. I can't sign in because it saids I have no account anymore. I was told on the phone to get a new SIM card and I could sign back up. I inse

Questions

79

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.