Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.9K)

Relevance

Accepted Solution

Official Solution

Oppo A53 phone not getting ATT Network signal (Internet & Voice)

I am using oppo A53 Android phone since last 5 months suddenly seeing issue that its not receiving signal since last few weeks, how to fix this issue?

Questions

 • Phones, Tablets & Devices

176

1

0

Accepted Solution

Official Solution

Emergency alert (exercise) - AT&T WEA Test

I keep getting these Emergency Alerts popping up on my phone. I have opted out of all emergency alerts on my phone (unfortunately I can't shut off presidential alerts). I have contacted AT&T several times about this and they assure me that all Emergency Alerts have been blocked on their end. But

Questions

 • Android

1.3K

1

0

Accepted Solution

Official Solution

Recover Lost Data - Android

Learn How To Recover Your Android Data and How To Create a Backup      If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost! Note: Most restore options are downloaded from the cloud. In som

Questions

 • Android

8.6K

8

0

Accepted Solution

Official Solution

Switch phone for iPhone 13?

I'm an international student currently studying in the US. Shortly after we arrived, my mom went to an AT&T store to buy me a new iPhone with an American number, but at the branch she visited she was told that there were no iPhones available for prepaid plan holders; only postpaid, and I wasn't

Questions

 • Apple

936

4

0

Accepted Solution

Official Solution

Unlock Blackberry Key2

I have a prepaid BB100-5 that I want to unlock. I purchased it from an AT&T store and have the Prepay plan. It will no longer work with At&T and I intend to switch carriers. I have tried to use the portal numerous times but it tells me my information is incorrect or it tells me I stepped awa

Questions

 • More AT&T PREPAID Discussions

123

10

0

Accepted Solution

Official Solution

How To Block Calls – Options & Solutions From AT&T

Are you receiving unwanted calls, spam calls? Are you concerned about numbers that look like yours? We have great tools and features that can help with these unwanted calls.   Note: If you did not initiate contact with AT&T or any other company, do not share your information. If you were

Questions

 • Account Features

17.6K

7

0

Accepted Solution

Official Solution

Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

 • Wireless Billing

568

3

0

Accepted Solution

Official Solution

Old AT&T phone wiring throughout the house. What is it?

I am an amateur here but the home was built in the early 1990's and has phone jacks in most of the rooms. Behind the wall the cables running into the jack are grey, 8 wire, non-braided, cable which has the laser printing on "AT&T-0 KD DIW 4/24 (UL) TYPE CMR 27204 FEET". I have searched the internet

Questions

 • AT&T Phone Equipment

536

1

0

Accepted Solution

Official Solution

Spam Ads and Pop-Ups – Tips To Remove Them From The AT&T Community

You Are The Firewall   Do pop-ups show up on your home screen? What about spam ads? These can be a pain! Although AT&T and the device manufacturer are always doing our best to keep your devices updated with the latest security improvements, we can’t prevent it all. With that said, we want

Questions

 • Device Features

35.5K

3

Accepted Solution

Official Solution

Phone not sending picture messages.

Texts are going through fine, pictures are not. I have an S10 Plus. I have already done a network reset and a soft reset, as well as toggling data on/off following steps provided on this page: https://thedroidguy.com/samsung-galaxy-s10-plus-cant-send-mms-1099695#:~:text=Toggle%20mobile%20data%20Off

Questions

 • Data & Messaging Features, Internet Tethering

1.3K

5

0

Accepted Solution

Official Solution

Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

119

3

Accepted Solution

Official Solution

Inclement Weather - Be Prepared

With the recent storms, we wanted to make sure everyone is prepared. Communication is crucial during times like these and it is important to have your devices ready. Make sure to: Charge your phone. Wrap it in a zip lock bag to help protect it from the elements. Conserve power - if your hom

Questions

 • Account Features

7K

2

0

0

Accepted Solution

Official Solution

ATT Reward Card

How long does it take to get reward card? I have been waiting weeks and after reading previous reviews of people never receiving them, I am about ready to contact the better business bureau for falsely advertising a promo.

Questions

 • Account Features

70

4

0

Accepted Solution

Official Solution

Switched SIM to old phone and back to newer one, now cell data isn't working.

Yesterday I took my iPhone 8 Plus in for a battery replacement. Since I had to leave my phone and pick it up later, I took my SIM card out and put it in my old iPhone 5s. When I did this, I got a notification on the 5s saying "our network is being upgraded and the cell phone you tried to activate wi

Questions

 • Apple

1.2K

5

0

Accepted Solution

Official Solution

AT&T SynJ SB67138 / SB67118

Anybody know how to enable hunt group/rollover/ring group on this device? I've already had my phone provider install the rollover lines in my business yet phone calls are still hung up on main voice line and not rolling over like it should. Missing alot of calls since they are not rolling over when

Questions

 • AT&T Phone Features

227

3

0

Accepted Solution

Official Solution

Reward Center Not Working/Broken Link? HELP!

I received multiple emails allowing me to claim my $100 reward, then got an email that says "Your AT&T Visa® Virtual Account Reward is ready for you! Use your account to make purchases wherever Visa debit is accepted online, in the United States, US Virgin Islands, and Puerto Rico. Click here to

Questions

 • AT&T Internet Account

3.2K

12

0

Accepted Solution

Official Solution

I am upgrading a very old phone to a new one - do I need a new SIM card?

I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?

Questions

 • Apple

533

2

0

Accepted Solution

Official Solution

Setting rings before voicemail on Samsung S20+ 5G

I am trying to find out how I can set how many times an incoming call rings before going to voicemail on my Samsung S20+ 5G. I can't find it in the "SETTINGS" set up, nor the Samsing manual. I did try to do it using MMI code, but it didn't work.

Questions

 • Samsung

457

2

0

Accepted Solution

Official Solution

30$ Upgrade Fee

Hello, I recently upgraded to an iPhone 12, and on my AT&T bill, it charged me a 30$ upgrade fee. A worker who was helping me buy the phone told me that if I saw a 30$ upgrade fee on my bill, I could talk to AT&T to get it refunded and canceled.

Questions

 • Wireless Billing

6.6K

19

Accepted Solution

Official Solution

Can't make or receive calls but data works

Hello, I have a Samsung s9. I have a prepaid connection.  I cannot make or receive phone calls. Data works and text works but we can't make a single phone call. Could anyone please help?

Questions

 • Network Coverage

892

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.