
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w
Questions
•
Samsung
Accepted Solution
Official Solution
When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es
Questions
•
Samsung
Accepted Solution
Official Solution
Hello all, I'm trying to enable call recording on my Samsung galaxy note20 ultra 5G. I've exhausted all methods presented thus far by way of enabling it in the phone app, both in call and not in call for unknown numbers, but there simply isn't an option. I live in south carolina (which is a one part
Questions
•
Device Features
Accepted Solution
Official Solution
I tried all three methods in "spoom2"s posting to de-register a TL86103 cordless handset, but none of them work: https://forums.att.com/conversations/att-phone-features/info-on-deregistering-cordless-handsets/5f82004ec17a06082039d797 There is NEVER a menu that appears (I understand that method
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
The ATT account apparently was put in my daughters name, there are 4 lines that are all currently being used. Can I be removed from the account as long as it’s paid in full and my phone is completely paid for? Do I need permission from the account holder to remove my line and is there a way to make
Questions
•
Wireless Account
Accepted Solution
Official Solution
I always buy factory unlocked phones for use on GSM networks since I travel and plan to travel outside of the US. And I always select phones which are unique and unpopular. Anyways, I was informed, in the summer of 2021, that my phone would no longer work on the AT&T network because of compa
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
hello i was in an accident that left my phone stranded in the street it got run over and i want to know can i trade in or what do i do? i can't leave anywhere
Questions
•
Apple
Accepted Solution
Official Solution
Current Status: We have ordered our new iphones for the trade in credit with AT&T. We've already added the phone numbers to transfer with the transfer pin. Questions: When do we cancel our service with T-Mobile? When does the wireless plan bill cycle start? We put in the
Questions
•
Apple
Accepted Solution
Official Solution
Closed
I just got my new S21 Ultra with Android 11. The option to assign an individual ringtone to each contact is not available. I've searched this forum, the web, and Android Central. All information says to "View More" at the bottom of the contact and choose Ringtone. That option does not appear. Some h
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Ever since I traded in my S20 for the S22 Ultra I have not been able to make Video calls. I made sure it's enable and everything. Does anyone know how to solve this? MY dad still has the S20 and he is on my plan. But I can't Video call him anymore, but he's able to call other people.
Questions
•
Account Features
Accepted Solution
Official Solution
I have been with AT&T for few years and I have one of the grandfathered Mobile Share plans. I was trying to get a phone upgrade through Best Buy with AT&T installments and kept getting this error at the last step in the check-out process where it asks you to accept AT&T terms:
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Closed
I recently stopped being able to send or receive MMS pictures in messages app on my Samsung Galaxy Note 20 Ultra 5G. This started within the last 7 days. I have tried everything, power resets, force stopping, turning on Wi-Fi calling, but to no avail.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is- "For anyone reading this in March 2022... For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at t
Questions
•
Landline Phone Troubleshooting
Accepted Solution
Official Solution
Wanted to try att PP. Carefully did my due diligence, and located their whitelist: phones that work on the prepaid system. Settled on a Motorola G7 Power, expected it to work since its ON THE LIST. Got the phone, sim, and service. Almost works...fine internet, text no problem, but no phone calls
Questions
•
Plans & Features
Accepted Solution
Official Solution
I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I was wondering if there is a way to transcribe a voicemail to text? Also, is there support for visual voicemail? On my current carrier (Verizon) there is a voicemail app that lists the voicemails I have received along with a transcription of each text. Before I used Verizion I had any missed calls
Questions
•
Account Features
Accepted Solution
Official Solution
Closed
How to stop unwanted or harassing calls? Deal with annoying or harassing calls as soon as they start. Help protect your privacy with these tips: Add your name to the National Do Not Call Registry by calling 888.382.1222 or visiting www.donotcall.gov. Make sure you a
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
Please help asap it's been a month of no phone besides wifi lol HELP
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Closed
Got call, told that Target was underwriting a bundling service for "select" customers that would combine all AT&T services (directv, which I hate, cell and internet) for over half of what I'm currently paying. Put almost $300 credit on my AT&T bill. Sounded too good to be true, took hours to
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I own a LGV20 H910 phone. It has Android 8.0 version, and it works fine on the AT&T network here in Texas, but it has a broken screen. So I bought an exact replacement, knowing it would work because it says so on the AT&T website. However, after inserting my SIM card it didn't work - would n
Questions
•
Android