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Available internet speed on the south side of Chicago

I live on the 9600 block of Peoria St. Why is the fastest internet speed available in my area is 5 mbps at 45 dollars a month. This is a rip-off to be charging people 45 dollars a month for early 1990 internet speed. When other areas have fiber for the same cost. I am so disappointed in AT&T.

Questions

 • AT&T Internet Plans

83

6

Still charging my money when i changed to other sim card

Why is it still charging me money while I already stopped using it and change to other SIM card from other company???

Questions

 • Wireless Billing

51

1

0

Hotspot slow down

We had just signed up with AT&T with the unlimited plan. We were told that hotspot would slow down after 20gig? usage. Got home and tried hotspot. Bam! Immediate results on laptop and Ipad. Really impressed. Have been a very careful about using data. Have used 1-2 gigs. Maybe. Now a week later,

Questions

 • Data & Messaging Features, Internet Tethering

102

1

0

Transfer and billing

An AT&T customer has asked us to transfer billing responsibility to you for one or more wireless numbers. If you accept this transfer you're responsible for all financial and contractual obligations for the number(s) you accept. This includes, but isn't limited to, all service contacts for th

Questions

 • Wireless Billing

41

4

Awful billing practice

I am so disappointed over the integrity and empathy of AT&T. I ordered a new Apple Watch January 2019. Been paying my bill and been up to date with everything. We are in January 2021. Never had any issues with ATT love the service and I thought hey I should get internet service with them as well

Questions

 • Wireless Billing

48

1

0

I was approved installed att app now says tiernd hi jj

Said approved I installed app now says not approved

Questions

 • Wireless Account

21

0

0

I no longer recommend ATT

Ok, so long story short, i had a past due balance scheduled in autopay on 9/9 for $334.01 due to a shortage on the account payment was declined, on 9/12 i called and spoke with an agent and ask specifically if making a $300 payment was enough to avoid disconnection,   She said yes but the $34

Questions

 • Wireless Billing

151

6

0

High speed fiber internet location

Can AT&T be my Super Patrick Roadhouse Swayze, and save me and the town from the old Spectrum man (Edited per community guidelines)h0£€?  Or will ATT&T Ghost this town cause they dont care.  More to come. Ill keep you posted ladies and gents. I hate spectrum so much. They say one thing and do a

Questions

 • AT&T Fiber Installation

70

3

0

Horrific experience I have spent hours and hours on the phone with AT&T. I'm seriously beside myself.

I recently had decided to switch over to AT&T porting my number That I've had for years. Long story short AT&T did not abide by their own terms and conditions. They were not supposed to port my number out until I received their device. Here I am a week later absolutely no phone absolutely no

Questions

 • Wireless Billing

60

2

0

why does UVerse keep pausing

MY UVERSE RECIEVER KEEPS PAUSING. AT&T (Edited per community guidelines)

Questions

 • U-verse TV Equipment

52

1

0

Scammed by some AT&T workers at a store

I was scammed the other day by the at&t workers at the store on Cicero 3455. Location they turn my phone off (Edited as per community guidelines) number and made a account so they can get iphones 13 on my account can you please fix this I have no phone now here in Plainfield IL. 12 Dan Ireland

Questions

 • Wireless Account

124

2

0

I was a customer for 25 years until today. Worst customer service I have ever experienced.

I have 3 lines, one for me, my wife, and mother. I recently changed jobs and the area I work does not have good coverage so I switched my line to Verizon. Problem solved. So I then try to log into my account but cannot due to the 2 step verification. AT&t refuses to send the verification code to a V

Questions

 • Online Account Access

107

19

0

Switching to ATT

I was coerced by a representative of AT&T named Terry (Edited as per community guidelines) into switching my account from Sprint to AT&T. He drove up in my drive way the day my tv and internet service was being installed.  He swore to me and two other witnesses that my bill would only

Questions

 • Wireless Account

57

2

0

Internet connection

Because I’m having to work from home now I need a better Internet connection and I’m just using a hotspot

Questions

 • Data & Messaging Features, Internet Tethering

48

1

0

Overcharged on billing

Was swindled into getting a contract phone thru a troc rep at Walmart for att. Guaranteed me it was a cheaper option than the prepaid phone I was looking at for my then 15yr old daughter. I was told would be $45 a month unlimited. So I went with it. A month later I get a bill for $150something. I ca

Questions

 • Wireless Billing

113

3

0

At&t Here for you but not

Anyone else unemployed and struggling to get by and decide what’s important shelter food or phone?? Then to have phone shut off cause at& t refuses to consider themselves essential during a pandemic?? Hopefully I don’t need my phone for emergencies in the near future.

Questions

 • Wireless Billing

17

0

0

About cancelling ATT prepaid wireless

Hi, me and my wife are using AT&T prepaid service from long time, I m on 65$ unlimited plan and my wife in 50$ plan. I recently noticed that its 45$ for new customer. So, I am planning to cancel my existing number and get a new one. Is it possible in this way and will I be eligible as a new customer

Questions

 • Wireless Billing

43

1

0

SHIPMENT PUSHED BACK A MONTH PLUS THEY OWE ME MONEY

I am so incredibly DONE with AT&T! First things first they owe me money from a promotion I did back in December where you trade in a iPhone and receive a iPhone 11 for FREE I sent them TWO perfectly working iPhones and I should have received TWO free iPhone 11s instead they only gave me a promotion

Questions

 • Apple

101

2

0

AT&T Unlimited Elite Data

Hey! So I’m having a lot of issues with my hotspot and data plan. My speeds are being throttled like crazy and I don’t understand why I am completely unable to use my mobile hotspot past 30gb. It says AT&T will slow the speed but this billing cycle mine has become completely useless....it has ne

Questions

 • Data & Messaging Features, Internet Tethering

181

8

0

Closed

Internet speed and price

I am in Valdosta, Georgia in a neighborhood that is about 10 years old. We have been waiting for fiber internet in our area for at least 5 years now. Just spoke with AT&T corporate office and was told we will wait another 3 years to get fiber plus all we have offered here is 18 mb internet that

Questions

 • AT&T Internet Account

30

1

0

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