
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year? What happened? No one in my family that has AT&T can make or receive calls except on the highways. Cell coverage has been very good for 6+ years here and in other states until thi
Questions
•
Network Coverage
Why are there so many fees ? The price for this plan outrageous especially during these difficult times. $77 a month for a prepaid vs $45 prepaid and I can get the same service through another provider. Your fees, to me, are a scam.
Questions
•
Plans & Features
I was grandfathered under an old unlimited plus account, which slowed my speed per line if I exceeded 22 gb of data per line. So the data cap for purposes of throttling was applied to each individual according to his usage. We have 5 lines. I switched to unlimited elite and have received notices tha
Questions
•
Wireless Billing
I have had to use AT&T wireless because I live in the country and I haven’t had any other service available to me. I have spent approximately 80 hr in disputed problems with this company. They change my plan without my knowledge or consent over and over. Then they send me outrageous bills, the last
Questions
•
Wireless Billing
Hi, me and my wife are using AT&T prepaid service from long time, I m on 65$ unlimited plan and my wife in 50$ plan. I recently noticed that its 45$ for new customer. So, I am planning to cancel my existing number and get a new one. Is it possible in this way and will I be eligible as a new customer
Questions
•
Wireless Billing
I recently had decided to switch over to AT&T porting my number That I've had for years. Long story short AT&T did not abide by their own terms and conditions. They were not supposed to port my number out until I received their device. Here I am a week later absolutely no phone absolutely no
Questions
•
Wireless Billing
Att is a fraud.I recently reached out to Att reward center as well as customer service for my $200 gift card for transferring services to my new home. I was never emailed or mailed the gift card. However, I am able to get reminded of the bill monthly. I talked to maybe 7 people in one day trying to
Questions
•
AT&T Internet Account
So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o
Questions
•
Wireless Account
Said approved I installed app now says not approved
Questions
•
Wireless Account
I was coerced by a representative of AT&T named Terry (Edited as per community guidelines) into switching my account from Sprint to AT&T. He drove up in my drive way the day my tv and internet service was being installed. He swore to me and two other witnesses that my bill would only
Questions
•
Wireless Account
I have 2 lines both were suppose to be 150$ -20$ so 130$ then $1 for the Xr and 27$ on the xs. So why am I paying 160$ for the Xr and 89$ for the xs my bill is 325$ this month. Last month 500$ something I need you guys to fix this or I’ll find a different provider. I know ppl with 5 phone that pay l
Questions
•
Wireless Billing
Can AT&T be my Super Patrick Roadhouse Swayze, and save me and the town from the old Spectrum man (Edited per community guidelines)h0£€? Or will ATT&T Ghost this town cause they dont care. More to come. Ill keep you posted ladies and gents. I hate spectrum so much. They say one thing and do a
Questions
•
AT&T Fiber Installation
In light of the current situation with individuals forced to work remotely, I would hope that ATT would set the precedent to provide unlimited data to all of its customers with no fee!!! even $10 is too much for many right now. Make unlimited free to all until the quarantines are lifted.
Questions
•
Wireless Billing
Att: we will give you $700 for your phone me: deal here is the phone me: man I really like this new iPhone 12 Pro max me also: pays bill and believes everything’s ok after a month and after paying all the fees, I felt I held up my end of the bargain. Att: we only giving you 350 for your ph
Questions
•
Wireless Billing
you are wanting us to get rid of dsl but yall refuse to get us high speed internet
Questions
•
AT&T Internet Plans
I called was transfer 4 times between different departments!!! and had to force the agent after 10 days of calling AT&T department and transferring from department to department, staying over 3 hours in the call. Every single time i call, these incompetent agents don’t do what they say they are
Questions
•
Wireless Billing
Anyone else unemployed and struggling to get by and decide what’s important shelter food or phone?? Then to have phone shut off cause at& t refuses to consider themselves essential during a pandemic?? Hopefully I don’t need my phone for emergencies in the near future.
Questions
•
Wireless Billing
My AT&T internet service has been down/broken for 12 of the last 19 days because AT&T WON’T FIX IT and I’m getting text messages from AT&T regarding “going over my data allowance” on my cell service becaue I’M USING CELL SERVICE ALL THE (Edited per community guidelines)ING TIME because they won’t fi
Questions
•
AT&T Internet Installation