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Slowed hotspot during COVID

Mu Husband is working at home for the VA and has to use his hotspot because we live rurally with only satellite available.  Satellite internet is too slow for him to even log in with government security and not an option.  Due to tethering after his 15gb is used he now cannot log on at all for work.

Questions

 • Wireless Billing

30

1

0

How is data counted against plan for multiple lines

I was grandfathered under an old unlimited plus account, which slowed my speed per line if I exceeded 22 gb of data per line. So the data cap for purposes of throttling was applied to each individual according to his usage. We have 5 lines. I switched to unlimited elite and have received notices tha

Questions

 • Wireless Billing

28

1

0

Over charging

I have 2 lines both were suppose to be 150$ -20$ so 130$ then $1 for the Xr and 27$ on the xs. So why am I paying 160$ for the Xr and 89$ for the xs my bill is 325$ this month. Last month 500$ something I need you guys to fix this or I’ll find a different provider. I know ppl with 5 phone that pay l

Questions

 • Wireless Billing

39

2

0

Upgrading Help

I have been a customer of AT&T for so long I can’t remember actually I've always been a with you guys. I have been sitting on hold for over an hour. Your a huge billion dollar company, so in Marine Corps jargon this is (Edited per community guidelines). Unscrew your self. Not to the person readi

Questions

 • Wireless Account

25

1

0

Deployed Soldier- account not put in correct status

Hello, I just returned from deployment this Jan. I was looking over my bill and realized I have been paying full price for my line the entire time. It was supposed to be suspended, as I was using WiFi calling and paying for that overseas the entire time. From March 2020- Jan 2021, it should’ve been

Questions

 • Wireless Account

59

10

0

Hotspot slow down

We had just signed up with AT&T with the unlimited plan. We were told that hotspot would slow down after 20gig? usage. Got home and tried hotspot. Bam! Immediate results on laptop and Ipad. Really impressed. Have been a very careful about using data. Have used 1-2 gigs. Maybe. Now a week later,

Questions

 • Data & Messaging Features, Internet Tethering

102

1

0

SHIPMENT PUSHED BACK A MONTH PLUS THEY OWE ME MONEY

I am so incredibly DONE with AT&T! First things first they owe me money from a promotion I did back in December where you trade in a iPhone and receive a iPhone 11 for FREE I sent them TWO perfectly working iPhones and I should have received TWO free iPhone 11s instead they only gave me a promotion

Questions

 • Apple

101

2

0

Closed

Internet speed and price

I am in Valdosta, Georgia in a neighborhood that is about 10 years old. We have been waiting for fiber internet in our area for at least 5 years now. Just spoke with AT&T corporate office and was told we will wait another 3 years to get fiber plus all we have offered here is 18 mb internet that

Questions

 • AT&T Internet Account

30

1

0

Customer support gave me wrong information and now i am charged $130 extra

I called was transfer 4 times between different departments!!! and had to force the agent after 10 days of calling AT&T department and transferring from department to department, staying over 3 hours in the call. Every single time i call, these incompetent agents don’t do what they say they are

Questions

 • Wireless Billing

79

2

0

Transfer and billing

An AT&T customer has asked us to transfer billing responsibility to you for one or more wireless numbers. If you accept this transfer you're responsible for all financial and contractual obligations for the number(s) you accept. This includes, but isn't limited to, all service contacts for th

Questions

 • Wireless Billing

41

4

AT&T Unlimited Elite Data

Hey! So I’m having a lot of issues with my hotspot and data plan. My speeds are being throttled like crazy and I don’t understand why I am completely unable to use my mobile hotspot past 30gb. It says AT&T will slow the speed but this billing cycle mine has become completely useless....it has ne

Questions

 • Data & Messaging Features, Internet Tethering

181

8

0

About cancelling ATT prepaid wireless

Hi, me and my wife are using AT&T prepaid service from long time, I m on 65$ unlimited plan and my wife in 50$ plan. I recently noticed that its 45$ for new customer. So, I am planning to cancel my existing number and get a new one. Is it possible in this way and will I be eligible as a new customer

Questions

 • Wireless Billing

43

1

0

Outage

Been with no service for two days now. Is this going to get resolved any time soon?

Questions

 • Apple

40

1

0

Closed

Apple Watch

Assuming an apple watch can only be addressed by an iPhone by at&t vs. All other smart watches how does this work exactly.

Questions

 • Wireless Billing

176

11

0

Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

Questions

 • Network Coverage

47

2

0

Data usage fees

In light of the current situation with individuals forced to work remotely, I would hope that ATT would set the precedent to provide unlimited data to all of its customers with no fee!!! even $10 is too much for many right now. Make unlimited free to all until the quarantines are lifted.

Questions

 • Wireless Billing

36

2

0

why does UVerse keep pausing

MY UVERSE RECIEVER KEEPS PAUSING. AT&T (Edited per community guidelines)

Questions

 • U-verse TV Equipment

52

1

0

Fraudulent Promise to Pay Set Up

AT&T has set us up on several promises to pay to allow time for them to clean up there work. 3rd billing cycle your account will get upgrade credit they say. That was back in early 2020. Fast forward 7 billing cycles later. Sorry but it will take another 3-5 business days. 210 days later. It’s a

Questions

 • Wireless Account

130

5

0

Horrific experience I have spent hours and hours on the phone with AT&T. I'm seriously beside myself.

I recently had decided to switch over to AT&T porting my number That I've had for years. Long story short AT&T did not abide by their own terms and conditions. They were not supposed to port my number out until I received their device. Here I am a week later absolutely no phone absolutely no

Questions

 • Wireless Billing

60

2

0

Closed

Available internet speed on the south side of Chicago

I live on the 9600 block of Peoria St. Why is the fastest internet speed available in my area is 5 mbps at 45 dollars a month. This is a rip-off to be charging people 45 dollars a month for early 1990 internet speed. When other areas have fiber for the same cost. I am so disappointed in AT&T.

Questions

 • AT&T Internet Plans

83

6

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