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Add-on features ;FaceTime ; Hotspot

Hi, I’ve been holding this back for a couple years now, but I just came up here to voice my concern and embarrassment over AT&T new “I’ma take away people’s FaceTime/hotspot features, unless they upgrade their plan, head azz!” Accessibility!(I’m embarrassed already) 8 years ago, When no one

Questions

 • Apple

530

11

0

Randomly adding charges w/o notification

I am one of the few DSL customers left because we and 10 other families live on a dirt rd. We have been with AT&T since 2010 - long time customers.  After a phone call to AT&T for cell phone charges in excess of $743.00 they credited back to my acct, the next months DSL bill went up $

Questions

 • AT&T Internet Account

203

3

0

Overcharged - ATT Continued to Charge me Monthly Insurance when I asked to cancel over 1 year ago

Hi, I reached out to the customer service over 1 year ago to cancel my monthly wireless insurance and they didn't; yesterday 2 different customer service reps filed 2 cases on my behalf and I was promised a call back from their managers. The managers did not get back to me. Do I need to file a dispu

Questions

 • Wireless Billing

62

2

Second SIM card

We are out in the sticks, And we have an ATT Netgear hotspot, With a $55/100GB prepaid data plan. Depending on what the WFH workload is we often go over this limit, And have to add 4 to 5 $10/5GB "add on".  My question is can I have a second activated prepaid SIM and swap it into the hotspot w

Questions

 • Account & Usage

36

1

0

2g is useless

Why not make 3g the slowest speed? you can't even load a simple webpage or email on 2g hotspot connection. I thought at&t was supposed to be the "best wireless company" If I can drive to the library and look up what I need faster then 2g loads anything (if it loads at all) it is useless and doesn't

Questions

 • Data & Messaging Features, Internet Tethering

483

4

0

ZTE MF985 Speed Issues Since 3G Shutdown

I've been using a ZTE MF985 hotspot for the past 2 yrs with no issues and reliable LTE speeds. Since the 3G shutdown, my speeds has been cut in half, if not more.   From what I've read, this device is not affected since it's a LTE device and not listed as being affected. AT&T tech su

Questions

 • Other Phones & Devices

204

3

0

Bill processed but still showing pending???

I paid my bill today & got the email saying "we received your payment & it would be credited to my account" but when i look at my bank statement it says "pending" been over 3 hours now..is my bill paid?

Questions

 • Wireless Billing

178

0

0

Bait and Switch

I contacted At&t at 611 on my current At&t cell phone with hopes of upgrading my son's older phone for his upcoming birthday. I explained to the customer service person I wanted to upgrade one phone within the five lines I have on my Unlimited Plus plan. The young lady stopped me and said I

Questions

 • Wireless Account

119

6

0

Tower Needed

Maps say we have 4G but I am lucky to even get 4 bars and any bars in town. There have been two new towers in the next town over installed recently but still no help for us out here. Can we please get one in the 65459 area ? Preferably somewhere close to town not the town over. I have a cell booste

Questions

 • Network Coverage

65

1

0

Data usage-need to control

Nieces on my plan killing my data usage. How can I manage or turn off their data use??

Questions

 • Wireless Account

40

1

0

over your mobile data limit message

My spotify just turned off and I get a message saying my mobile data limit has been reached. I just added the unlimited mobile data for another $30 a month, so how am I over my limit? I thought it was UNLMITED.

Questions

 • Wireless Account

185

1

0

Executive relations

Want to reach your executive relations department and am not able. Of course ATT has created a loop of barriers to discourage the customer. To reach the proper department. A scam, a fraud and an unethical bullshit is what ATT is!

Questions

 • Wireless Billing

67

1

0

Dysfunctional Company

I have a telephone pole that is falling over in my backyard. At&T is the last service using the pole. Several times I've requested service and each time they send out one guy with a ladder who can't move the service to the new pole. The message never gets relayed to the engineering departmen

Questions

 • AT&T Phone Installation

60

3

0

Closed

Hacker using APN, nxtgenphone, ATTNextgenphone, Sandbox, Access - Point Names, MAC IP address - on my account

My Pre-paid account has been hacked by someone using APN - IP Address Provider, nxtgenphone, ATTNextgenphone, nobile virtual network operator v, using MAC IP address. Using Mirror Link - I have the device ID#. This person has hacked into my AT&T account and gained access to my phone, chromebook, a

Questions

 • Wireless Account

2.1K

8

Free Unlimited Internet + DirecTV Now

I've been going around with AT&T for three weeks about getting free unlimited internet since I subscribe to AT&T TV Now (Formerly DirecTV Now). I've had it since inception. According to this answer by @ATTKevin in this forum: https://forums.att.com/conversations/att-internet-featur

Questions

 • AT&T Internet Features

65

1

0

Over charging

I have 2 lines both were suppose to be 150$ -20$ so 130$ then $1 for the Xr and 27$ on the xs. So why am I paying 160$ for the Xr and 89$ for the xs my bill is 325$ this month. Last month 500$ something I need you guys to fix this or I’ll find a different provider. I know ppl with 5 phone that pay l

Questions

 • Wireless Billing

39

2

0

Slowed hotspot during COVID

Mu Husband is working at home for the VA and has to use his hotspot because we live rurally with only satellite available.  Satellite internet is too slow for him to even log in with government security and not an option.  Due to tethering after his 15gb is used he now cannot log on at all for work.

Questions

 • Wireless Billing

30

1

0

How is data counted against plan for multiple lines

I was grandfathered under an old unlimited plus account, which slowed my speed per line if I exceeded 22 gb of data per line. So the data cap for purposes of throttling was applied to each individual according to his usage. We have 5 lines. I switched to unlimited elite and have received notices tha

Questions

 • Wireless Billing

28

1

0

Scammed

Att: we will give you $700 for your phone me: deal here is the phone me: man I really like this new iPhone 12 Pro max me also: pays bill and believes everything’s ok after a month and after paying all the fees, I felt I held up my end of the bargain. Att: we only giving you 350 for your ph

Questions

 • Wireless Billing

87

5

0

Upgrading Help

I have been a customer of AT&T for so long I can’t remember actually I've always been a with you guys. I have been sitting on hold for over an hour. Your a huge billion dollar company, so in Marine Corps jargon this is (Edited per community guidelines). Unscrew your self. Not to the person readi

Questions

 • Wireless Account

25

1

0

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