Hi, I’ve been holding this back for a couple years now, but I just came up here to voice my concern and embarrassment over AT&T new “I’ma take away people’s FaceTime/hotspot features, unless they upgrade their plan, head azz!” Accessibility!(I’m embarrassed already) 8 years ago, When no one

I am one of the few DSL customers left because we and 10 other families live on a dirt rd. We have been with AT&T since 2010 - long time customers.  After a phone call to AT&T for cell phone charges in excess of $743.00 they credited back to my acct, the next months DSL bill went up $

Hi, I reached out to the customer service over 1 year ago to cancel my monthly wireless insurance and they didn't; yesterday 2 different customer service reps filed 2 cases on my behalf and I was promised a call back from their managers. The managers did not get back to me. Do I need to file a dispu

We are out in the sticks, And we have an ATT Netgear hotspot, With a $55/100GB prepaid data plan. Depending on what the WFH workload is we often go over this limit, And have to add 4 to 5 $10/5GB "add on".  My question is can I have a second activated prepaid SIM and swap it into the hotspot w

Why not make 3g the slowest speed? you can't even load a simple webpage or email on 2g hotspot connection. I thought at&t was supposed to be the "best wireless company" If I can drive to the library and look up what I need faster then 2g loads anything (if it loads at all) it is useless and doesn't

I've been using a ZTE MF985 hotspot for the past 2 yrs with no issues and reliable LTE speeds. Since the 3G shutdown, my speeds has been cut in half, if not more.   From what I've read, this device is not affected since it's a LTE device and not listed as being affected. AT&T tech su

I paid my bill today & got the email saying "we received your payment & it would be credited to my account" but when i look at my bank statement it says "pending" been over 3 hours now..is my bill paid?

I contacted At&t at 611 on my current At&t cell phone with hopes of upgrading my son's older phone for his upcoming birthday. I explained to the customer service person I wanted to upgrade one phone within the five lines I have on my Unlimited Plus plan. The young lady stopped me and said I

Maps say we have 4G but I am lucky to even get 4 bars and any bars in town. There have been two new towers in the next town over installed recently but still no help for us out here. Can we please get one in the 65459 area ? Preferably somewhere close to town not the town over. I have a cell booste

Nieces on my plan killing my data usage. How can I manage or turn off their data use??

My spotify just turned off and I get a message saying my mobile data limit has been reached. I just added the unlimited mobile data for another $30 a month, so how am I over my limit? I thought it was UNLMITED.

Want to reach your executive relations department and am not able. Of course ATT has created a loop of barriers to discourage the customer. To reach the proper department. A scam, a fraud and an unethical bullshit is what ATT is!

I have a telephone pole that is falling over in my backyard. At&T is the last service using the pole. Several times I've requested service and each time they send out one guy with a ladder who can't move the service to the new pole. The message never gets relayed to the engineering departmen

My Pre-paid account has been hacked by someone using APN - IP Address Provider, nxtgenphone, ATTNextgenphone, nobile virtual network operator v, using MAC IP address. Using Mirror Link - I have the device ID#. This person has hacked into my AT&T account and gained access to my phone, chromebook, a

I've been going around with AT&T for three weeks about getting free unlimited internet since I subscribe to AT&T TV Now (Formerly DirecTV Now). I've had it since inception. According to this answer by @ATTKevin in this forum: https://forums.att.com/conversations/att-internet-featur

I have 2 lines both were suppose to be 150$ -20$ so 130$ then $1 for the Xr and 27$ on the xs. So why am I paying 160$ for the Xr and 89$ for the xs my bill is 325$ this month. Last month 500$ something I need you guys to fix this or I’ll find a different provider. I know ppl with 5 phone that pay l

Mu Husband is working at home for the VA and has to use his hotspot because we live rurally with only satellite available.  Satellite internet is too slow for him to even log in with government security and not an option.  Due to tethering after his 15gb is used he now cannot log on at all for work.

I was grandfathered under an old unlimited plus account, which slowed my speed per line if I exceeded 22 gb of data per line. So the data cap for purposes of throttling was applied to each individual according to his usage. We have 5 lines. I switched to unlimited elite and have received notices tha

Att: we will give you $700 for your phone me: deal here is the phone me: man I really like this new iPhone 12 Pro max me also: pays bill and believes everything’s ok after a month and after paying all the fees, I felt I held up my end of the bargain. Att: we only giving you 350 for your ph

I have been a customer of AT&T for so long I can’t remember actually I've always been a with you guys. I have been sitting on hold for over an hour. Your a huge billion dollar company, so in Marine Corps jargon this is (Edited per community guidelines). Unscrew your self. Not to the person readi