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Charge on returned iphone!

I recently ordered new iPhone SE, right after receiving it 24 hours latter and seeing how small it was I called customer service and asked to exchange and return phone! They offered me two options to return it to local ATT or send it back, I went to local store at 50702 zip-code, the owner and only

Questions

 • Wireless Billing

58

5

0

Will overages be waived beyond 5/13

I have 3 daughters at home using WiFi for college. I am also working from home as an essential employee of NYC water supply. Because of our rural location in the northern Catskill mountains our hotspot is vital to our ability to maintain social distancing, work and learn. There is no other option. W

Questions

 • Wireless Billing

38

1

0

AT&T Employee Hit my Car & Fled

Your employee from your Oakland California branch hit my car and fled.I have the incident on camera.Since she is refusing to give me her information, my only option is to go to the store with the police, so I just wanted to give you guys a heads up.

Questions

 • Data & Messaging Features, Internet Tethering

108

2

0

Roadside Nightmare 1/2 mile from home

So yesterday our car broke down legit 1/2 mile from home why the boys went to get haircuts, it actually wouldn't start for me earlier in the day but when they got done my husband called to tell me it wouldn't start so I walked to their location to see if I could get it to start like I was able to do

Questions

 • Device Features

38

1

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

60

2

0

Constant Red X and DVR Not Working

I have FOUR issues with Uverse right now. 1) Every day u-verse crashes on me. A red X appears on my screen which forces me to unplug for ten seconds. When I plug it back in, the system restarts and a gray symbol appears and for ten minutes it appears the system is updating. This has happened without

Questions

 • U-verse TV Equipment

74

1

0

AT&T vs MY ATTORNEY

@MicCheck Firstly, hotspot is NOT WiFi! Before you go running your mouth, know the facts. A hotspot is for intermittent usage. WiFi is unlimited (depending on the plan). I ordered WiFi service with unlimited data. You only know parts of my story that I choose to share. We come on here for advice, no

Questions

 • Wireless Account

107

8

0

Overcharged - ATT Continued to Charge me Monthly Insurance when I asked to cancel over 1 year ago

Hi, I reached out to the customer service over 1 year ago to cancel my monthly wireless insurance and they didn't; yesterday 2 different customer service reps filed 2 cases on my behalf and I was promised a call back from their managers. The managers did not get back to me. Do I need to file a dispu

Questions

 • Wireless Billing

61

2

Hotspot data

I'm familiar with how hotspot data is throttled when you reach the limits on your plan. I have the unlimited plan for prepaid wireless with 10gb hotspot data. I hit my cap near the end of my 30 days, and the plan has since renewed. However, my hotspot data is still throttled. I cannot even load simp

Questions

 • Data & Messaging Features, Internet Tethering

121

1

0

Tower Needed

Maps say we have 4G but I am lucky to even get 4 bars and any bars in town. There have been two new towers in the next town over installed recently but still no help for us out here. Can we please get one in the 65459 area ? Preferably somewhere close to town not the town over. I have a cell booste

Questions

 • Network Coverage

64

1

0

Executive relations

Want to reach your executive relations department and am not able. Of course ATT has created a loop of barriers to discourage the customer. To reach the proper department. A scam, a fraud and an unethical bullshit is what ATT is!

Questions

 • Wireless Billing

66

1

0

Internet data usage

My fixed wireless internet data has significantly been way too high. When I asked for a detailed report for each devices' usage, I was redirected to 6 different people. After 3 hours, I got someone who said it was a glitch and they credited my account. It has gone over again twice, but not extreme,

Questions

 • AT&T Internet Account

50

1

0

Internet usage

Not getting my internet usage for a couple months now. How will I know before I go over and get charged

Questions

 • AT&T Internet Account

44

5

0

Internet Overage Usage

We have Att Dsl because that is all we can get where we live so our usage limit is 150 GB. My husband and son love to play video games and my daughter and I love streaming movies and shows so needless to say we go over our limit just about every month no matter how much we try. I know the max amount

Questions

 • AT&T Internet Features

55

1

0

Another 900mb data chunks scam

Just swapped to att from Verizon where I now get 2 bars or lte (yes, lte not 5g) I live in a rural area and was grateful for the 19mbps average hotspot. First month went great, used about 10gb data of my 40 hotspot. Month 2 came and over night I used 40 gb. Checked with my data tracker and low and b

Questions

 • Data & Messaging Features, Internet Tethering

117

8

0

Bill processed but still showing pending???

I paid my bill today & got the email saying "we received your payment & it would be credited to my account" but when i look at my bank statement it says "pending" been over 3 hours now..is my bill paid?

Questions

 • Wireless Billing

174

0

0

Add-on features ;FaceTime ; Hotspot

Hi, I’ve been holding this back for a couple years now, but I just came up here to voice my concern and embarrassment over AT&T new “I’ma take away people’s FaceTime/hotspot features, unless they upgrade their plan, head azz!” Accessibility!(I’m embarrassed already) 8 years ago, When no one

Questions

 • Apple

529

11

0

no internet connection

Our wifi does not work and has not worked in months we had this problem 6 months ago so we gave yall a call and you guys sent us a new router but that did not help we still have any internet/wifi and you guys need to fix this problem immediately or I will join another wifi brand please and thank you

Questions

 • AT&T Internet Features

57

2

international data usage

I was on a cruise last week and my 5 year old son took his ipad that is linked to ,y daughters account. She informed me that he has $600 of international data usage. She has called at&t and they have not helped. We didnt change anything on it. He did have it on to play games. But never Did it wo

Questions

 • Wireless Billing

27

1

0

Questionable Charges

I’m paying for a third line I don’t use. I don’t have a phone hooked up to it either.  But I traded my Xr for Pro Max & now I’m still having to pay for the Xr because it was payments.  How am I supposed to pay for a phone I don’t have    I&rsquo

Questions

 • Phone & Device Upgrades

56

1

0

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