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Dysfunctional Company

I have a telephone pole that is falling over in my backyard. At&T is the last service using the pole. Several times I've requested service and each time they send out one guy with a ladder who can't move the service to the new pole. The message never gets relayed to the engineering departmen

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I had to stop working because of AT&T

I do Gig work and ever since I started using AT&T I've only had terrible service in my area. The main issue is, sometimes randomly while im working my phone gets deprioritized on the AT&T prepaid network which causes it so im unable to continue working.  Can you imagine how upsetting i

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134

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Pre-Pay-Cell-Phone-4052R SMARTFLIP 4 GB

Need, “ALCATEL-PRE-PAY-CLEL-PHONE-PRODFUCT’s:  APPS[all]-Installed-In-a-8890-8350-7493ALCATEL.-&- (1). MITSUBISHI-CAR-RADIO-PHONE,s (2). BLUETOOTH/ (3). WIFI-&- (4). All-Etc/s. (?)-(!)   95). COST (!)-(?)

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79

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Over Charge on internet bill

My most recent bill I was charged 200$ over my normal bill for going over the allotted internet data. I called two weeks ago to confirm that I wouldn’t be charged the fees since att is making allowances for overages during covid. The customer support person told me that he adjusted my bill and it w

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122

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Experts are non existent!

Get people who actually have the guts to say that the service att provides is trash compared to Verizon, especially when it comes to gaming. Latency is all one needs to know about in order to expertly explain that what u bought/planning on buying is garbage.

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122

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No internet options

We have recently moved to a new home where we have been using a hotspot for our internet service as we were told there was no other service available. We did find out we could get very basic wired internet but when the installer came to put it in he pretty much talked me out of getting it, that we w

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44

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AT&T Fixed Wireless

Has anyone else had an issue with fixed wireless data usage suddenly increasing? Since July my bill has varied between $10-$20 extra (for added on 50g data packages from usage over the 350g). But suddenly it’s showing I’ve used over 500g of data! Now my bill is $90 and there is now way I’ve used tha

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36

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Issues with my internet/Data

Hey I am having troubles with my internet in my phone.. I do not have service at all, trying to reach you by phone. I already turn of my wifi and restart the cellular data on my phone. Are you experiences shotddown in the service ?

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46

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New Service Installation-technician never showed and then have to reschedule.

I was scheduled for internet installation. My appoint had been scheduled for 2 weeks now. My job is depending on it so I can work from home. I was supposed to have a tech come this past Saturday for installation and waited all day. They text me saying they were running behind and asked if I wanted t

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41

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Request AT&T Fiber Extention

Hi, we are planning to soon move to Hillsborough NC - which indicates AT&T fiber availability. I wanted to request installation prior to moving to ensure a smooth transition. How best do we proceed with this request?

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67

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System Backup NAS Using AT&T data?

Hello! We have a Synology NAS that is used for backups via Macrium Reflect of 4 PCs in our house. According to the “Smart Home Manager” app our NAS is using a very significant amount of our data cap. This should not be the case as it is not going outside the network. Is the app incorrectly reporti

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42

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Internet data usage

My fixed wireless internet data has significantly been way too high. When I asked for a detailed report for each devices' usage, I was redirected to 6 different people. After 3 hours, I got someone who said it was a glitch and they credited my account. It has gone over again twice, but not extreme,

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61

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Internet usage

Not getting my internet usage for a couple months now. How will I know before I go over and get charged

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54

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Randomly adding charges w/o notification

I am one of the few DSL customers left because we and 10 other families live on a dirt rd. We have been with AT&T since 2010 - long time customers.  After a phone call to AT&T for cell phone charges in excess of $743.00 they credited back to my acct, the next months DSL bill went up $

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307

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Many, many scammy problems with "expiring money", auto-renew, text messages on my PREPAID and hidden undisclosed 9000 message rollover limit

I've been a PREPAID customer for YEARS. I think this is easily year 8.1) Expiring money​Milk expires. People expire. Apparently, at AT&T, your "account balance" expires. How greedy is THAT? The guy at the store pointed out that I could put $100 in and it takes a whole year to expire. Out her

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351

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Second SIM card

We are out in the sticks, And we have an ATT Netgear hotspot, With a $55/100GB prepaid data plan. Depending on what the WFH workload is we often go over this limit, And have to add 4 to 5 $10/5GB "add on".  My question is can I have a second activated prepaid SIM and swap it into the hotspot w

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42

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Capped data is basically price gouging!

These same companies used to offer unlimited data, and that actually meant “unlimited “!!! Now, these companies have found a loop hole that allows them to advertise and offer this “unlimited “ label to its customers without providing it..   The only thing that has changed is that these big co

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39

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ZTE MF985 Speed Issues Since 3G Shutdown

I've been using a ZTE MF985 hotspot for the past 2 yrs with no issues and reliable LTE speeds. Since the 3G shutdown, my speeds has been cut in half, if not more.   From what I've read, this device is not affected since it's a LTE device and not listed as being affected. AT&T tech su

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235

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How do you get AT&T to send you a phone that works?

I'm on my 5th defective phone, waiting on my 6th and AT&T doesn't seem to care that I've been unable to work for the past three weeks because of their "new" warranty phones that they keep sending me to replace the previous defective phone. How do you get them to honor their commitment to providing

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112

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Update the phones that blocked to at&t network while out of USA

I have htc one m8 device from at&t and it misbehaving since it needs updates and I can't update it since I don't have at&t phone number or network coverage.please help me.

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64

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