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Mobile Hotspot 30GB monthly limit

I have an Unlimited Elite family plan with 5 lines. 3 of the lines/users do not use their mobile hotspot ever. 2 of the lines do. I am working from home and use my cellular phone data as a hotspot for work and to stream tv/movies to my TV. I have reached the 30GB limit and am being throttled heavily

Questions

 • Data & Messaging Features, Internet Tethering

3.9K

2

Official Solution

I need to pull phone records from June 2021-Feb 2022 - My insurance is claiming I did not pay and charging me for an accident that happened

Hi there, I am in urgent need of help before this matter goes to court. I am in need of my AT&T cell number's prepaid phone calls with the date, amount of time called and cell details on for two specific numbers for my State Farm insurance office and an individual working for State farm. Thi

Questions

 • Account & Usage

126

3

0

Accepted Solution

How to use less data

I’m running out of data every month and I think it may be apps?

Questions

 • Wireless Account

29

2

0

Accepted Solution

Have Unlimited Elite, why is there a statement about going "over monthly high-speed data limit"?

I just signed up for 5 lines of Unlimited Elite. When I look at my page on "Usage" under each  phone number there is the following statement: "If you go over your monthly high-speed data limit, we may slow your data speed when our network's busy for the rest of this bill period."  Yet, on

Questions

 • Data & Messaging Features, Internet Tethering

192

4

0

Accepted Solution

i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

 • Wireless Billing

133

28

0

Accepted Solution

Have been billed $3000 for phones returned to Assurion

I have spent 3 months and logged 100’s of hours of calls between ATT & Assurion for device claims that old devices have been returned, confirmed returned by Assurion, and Assurion conference called ATT to tell them to remove the charges 4x. Again on 8/16/2021 I was billed another $875.00 for the

Questions

 • Wireless Billing

153

25

0

No internet options

We have recently moved to a new home where we have been using a hotspot for our internet service as we were told there was no other service available. We did find out we could get very basic wired internet but when the installer came to put it in he pretty much talked me out of getting it, that we w

Questions

 • AT&T Internet Plans

39

1

0

Questionable Charges

I’m paying for a third line I don’t use. I don’t have a phone hooked up to it either.  But I traded my Xr for Pro Max & now I’m still having to pay for the Xr because it was payments.  How am I supposed to pay for a phone I don’t have    I&rsquo

Questions

 • Phone & Device Upgrades

55

1

0

AT&T’s Hurricane Sally ‘customer relief’ is a bunch of lies

We live in Mobile Alabama and took a direct hit from Hurricane Sally. We received a text message from AT&T on Monday saying they would remove overage caps and charges for affected customers. Well yesterday morning we woke up to find they have throttled us from LTE to 128k. Because we do not have

Questions

 • Network Coverage

68

5

0

How do you get AT&T to send you a phone that works?

I'm on my 5th defective phone, waiting on my 6th and AT&T doesn't seem to care that I've been unable to work for the past three weeks because of their "new" warranty phones that they keep sending me to replace the previous defective phone. How do you get them to honor their commitment to providing

Questions

 • Other Phones & Devices

101

2

0

How do I get help

I need help fixing my phone number

Questions

 • Data & Messaging Features, Internet Tethering

24

1

0

no internet connection

Our wifi does not work and has not worked in months we had this problem 6 months ago so we gave yall a call and you guys sent us a new router but that did not help we still have any internet/wifi and you guys need to fix this problem immediately or I will join another wifi brand please and thank you

Questions

 • AT&T Internet Features

56

2

Unlimited Data Plan

Does AT&T offer an unlimited data plans? What happens if I go over my data plan?

Questions

 • Data & Messaging Features, Internet Tethering

43

1

0

Issues with my internet/Data

Hey I am having troubles with my internet in my phone.. I do not have service at all, trying to reach you by phone. I already turn of my wifi and restart the cellular data on my phone. Are you experiences shotddown in the service ?

Questions

 • Phones, Tablets & Devices

40

1

0

Unlimited data plan

Hi i was wondering if att offers any unlimited data plans for hotspots thanks for your time and help

Questions

 • Data & Messaging Features, Internet Tethering

56

1

0

System Backup NAS Using AT&T data?

Hello! We have a Synology NAS that is used for backups via Macrium Reflect of 4 PCs in our house. According to the “Smart Home Manager” app our NAS is using a very significant amount of our data cap. This should not be the case as it is not going outside the network. Is the app incorrectly reporti

Questions

 • AT&T Internet Account

35

1

0

Capped data is basically price gouging!

These same companies used to offer unlimited data, and that actually meant “unlimited “!!! Now, these companies have found a loop hole that allows them to advertise and offer this “unlimited “ label to its customers without providing it..   The only thing that has changed is that these big co

Questions

 • Other Phones & Devices

39

0

0

Second SIM card

We are out in the sticks, And we have an ATT Netgear hotspot, With a $55/100GB prepaid data plan. Depending on what the WFH workload is we often go over this limit, And have to add 4 to 5 $10/5GB "add on".  My question is can I have a second activated prepaid SIM and swap it into the hotspot w

Questions

 • Account & Usage

35

1

0

New Service Installation-technician never showed and then have to reschedule.

I was scheduled for internet installation. My appoint had been scheduled for 2 weeks now. My job is depending on it so I can work from home. I was supposed to have a tech come this past Saturday for installation and waited all day. They text me saying they were running behind and asked if I wanted t

Questions

 • AT&T Internet Installation

40

0

0

Request AT&T Fiber Extention

Hi, we are planning to soon move to Hillsborough NC - which indicates AT&T fiber availability. I wanted to request installation prior to moving to ensure a smooth transition. How best do we proceed with this request?

Questions

 • AT&T Internet Installation

67

1

0

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