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Covid overage form

I need a copy of covid overage form and how to turn it in. MyAT&T password and user name is over 15 yrs old and connected to an email that no longer exists

Questions

 • Data & Messaging Features, Internet Tethering

138

1

0

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Hotspot On Cell

I’ve used all 15GB of my mobile hotspot on my phone. Is there a way I can purchase more to continue using my phone hotspot?

Questions

 • Wireless Account

122

4

0

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Overage for 100g plan internet only

I live in a remote area and have an AT&T router with 100 GB I use to WFH. Service using Hot Spots on my T-Mobile phones is nonexistent since they don’t have any towers close enough for more than 1 bar. I plan to switch carriers, but for RIGHT NOW, I have used the 100gb with 11 days left in the b

Questions

 • Wireless Billing

470

4

0

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Official Solution

False information and fake advertisement

Unfortunately we have been advices for an attorney to take this case for all irregularities. ATT is offering false advertisement and publicity. In the stores the information is different to the “real information”. In our case we brought 2 new cellular phone with still warranty with apple (iPhone 8 a

Questions

 • Wireless Account

488

6

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Official Solution

International - fees, plan?

I have unlimited data plan with unlimited talk and text and International texting.Traveling to plan supported country.Is our family cell phones covered for any cell phones usage while out of US?- Text or Data, Web Browsing?Don't want any suprises!Ty in advance!

Questions

 • Wireless Account

1.6K

4

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Phone still locked after trade in and 2 years of payments.

Getting ripped off by AT&T. The iPhone 12 pro max was $1099, I traded in my phone for $800 credit, paid $37 a month for 27 months AND they think I'm going to pay another $600! The phone has been paid off! They will not unlock my phone. 

Questions

 • Phone & Device Upgrades

39

3

0

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Does AT&T offer Free service

If you have a food card or state insurance you qualify for free phone service and 50 $ off wifi &for $10.05 you get a free tablet...well a cheap tablet..

Questions

 • Phones, Tablets & Devices

1.4K

5

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Roaming in Canada for extended period of time

My current prepaid AT&T plan “includes unlimited nationwide calls and messaging in and between the U.S., Mexico, and Canada”. I have heard a rumor that my usage outside of USA cannot exceed my usage within the USA. I am going to spend the majority of the next year in Canada. Can I use my phone w

Questions

 • Plans & Features

788

4

0

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Data overage charges waived automatically?

There used to be a waiver to submit for data overage charges as a result of covid-19 relief. I can no longer find the waiver. Will data overage charges be automatically waived?

Questions

 • AT&T Internet Plans

770

3

0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

239

6

0

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Low income internet or hotspot for home

I'm in need of internet. Where I live only a few providers are available. I'm on disability due to stage III TNBC. I cant afford the price of Hughes Net ir Viasat and AT&T is really the only other provider but AT&T dosent offer the access program where I live.  I need internet especia

Questions

 • AT&T Internet Plans

397

2

0

Accepted Solution

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Why am I being charged when I was told there were no overages?

I was close to my 100 gig limit then schools cancel I find out my kids need data to do school work. I'm told no overages through att through website now I'm being charged 300 dollars what's next?

Questions

 • AT&T Internet Account

73

1

0

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Closed

How do I get a hotspot?

i need a hotspot so i can turn my wifi in for stuff

Questions

 • Wireless Billing

512

2

0

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Can I still pay my bill in person during covid

Can i still pay my bill in person or do i have to pay with a card..& would my payment be processed immediately

Questions

 • Wireless Billing

161

7

0

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How do I apply my att. Prepaid plan to my new phone when I'm not sure if there is a sim card b/c in about phone there is no phone number.

Bought Motorola g go phone from dollar general

Questions

 • More AT&T PREPAID Discussions

51

2

0

Accepted Solution

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Carrier unlocking

My iphone 13 pro max is registered with at&t and I'm out of the state, please how can I unlock it so that I can use another carrier aside at&t on my phone ?

Questions

 • Data & Messaging Features, Internet Tethering

64

1

0

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Official Solution

Individual device data usage?

Is there a way to track how many GBs individual devices on our network are consuming each month? We are exceeding our plan's limit and do not know which devices we need to limit to stop the excess charges.

Questions

 • AT&T Internet Plans

971

2

0

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Official Solution

International hotspot 15Gig data cap limit

I'm traveling internationally, and ATT's data has been a lifesaver for work. The Global Day Pass gave me a 15G cap (my home plan is "unlimited"). How can I get more unthrottled data? After 20 minutes on the phone with customer support, I was disconnected, and the ATT website doesn't have anythin

Questions

 • Network Coverage

343

1

0

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AT&T Nigeria

My brother which I was talking about on my first question he's postpaid account owner under AT&T, his monthly bills covers everything unlimited (calls, text, data, call) are all unlimited and he pay for that every month and it cost about $300, so what I'm asking is that can I use my own line in

Questions

 • Wireless Account

855

5

0

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Official Solution

Mobile Hotspot 30GB monthly limit

I have an Unlimited Elite family plan with 5 lines. 3 of the lines/users do not use their mobile hotspot ever. 2 of the lines do. I am working from home and use my cellular phone data as a hotspot for work and to stream tv/movies to my TV. I have reached the 30GB limit and am being throttled heavily

Questions

 • Data & Messaging Features, Internet Tethering

3.9K

2

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