Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (523)

Relevance

Accepted Solution

Official Solution

Home internet data allowances.

So due to the quarantine all att internet customers have unlimited data currently?

Questions

 • AT&T Internet Account

39

0

0

Accepted Solution

Official Solution

Please Postpone Mobile Hotspot Data Cap Due to COVID-19

I am waiting for a long distance ethernet cable to be delivered so I can set up a home office. In the meantime I have been using my phone as a hotspot. Despite being on an "unlimited" plan, you guys have been sending me threatening text messages about my data usage. As you said when I tried unsucces

Questions

 • Data & Messaging Features, Internet Tethering

515

3

0

Accepted Solution

Official Solution

Covid overage charges

I was told that overage charges would be waived through June 30th. Today I received an alert that $15 was added to my bill because I was now out of data. Why did I get the alert if this is the case?

Questions

 • Wireless Billing

572

3

0

Accepted Solution

Official Solution

What has At&t put in the contracts of the New Unlimited data plans that will protect against another (Edited per community guidelines) lawsui from grandfathered

I have a grandfathered At&t unlimited data plan. I want a hotspot but At&t says I have to give up my grandfathered plan to get it. We do know that At&t gave out a settlement related to capping off speed of service after a certain amount of usage. Now. What I want to know is what has At&t put in the

Questions

 • Data & Messaging Features, Internet Tethering

223

2

0

Accepted Solution

Official Solution

Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

 • Apple

70

3

0

Accepted Solution

Official Solution

can my parents see what time I’m up on my phone

Please they can see what time on my phone and they arnt letting me stay up

Questions

 • Apple

603

16

0

Accepted Solution

Official Solution

I need Customer Service Call Transcripts

I need a record of every call I made to visit service since June 2020 and the transcripts of those phone calls, I know they are recorded for quality control and I need those recordings

Questions

 • Wireless Billing

868

9

0

Accepted Solution

Official Solution

Roaming in Europe on a new prepaid card

A few days ago I activated a new prepaid number ($ 35 + $ 15). I didn't manage to create an AT&T account for this number while in the US. I came to Europe and I do not have roaming. Because of this, I can't even create a new account because I don't get text messages from AT&T. I have topped up my ac

Questions

 • Wireless Account

54

1

0

Accepted Solution

Official Solution

can we get service on william gibbs road in Tifton GA

Currently, all yall offer is a hot spot which is not acceptable, one rep said we should have fiber out our way with in the next month, the next one said there are no plans to, can we get an answer on when or if we will be able to get services?

Questions

 • AT&T Fiber Installation

51

2

0

Accepted Solution

Official Solution

at&t is a scam

Upgraded from Galaxy S9  To Galaxy S20 on a promotion. Sent my phones in and at&t have said they recieved them and still havent reckeved my promotion that at&t was pushing all i have rcieved from them is a bill that is double what i was quoted. if anyone is decidIng to switch to at&t DONT DO IT i st

Questions

 • Account Features

100

1

0

Accepted Solution

Official Solution

Why can't we get at&t internet service at our house when our neighbor can?

We cannot get at&t internet service at our house, but our neighbor does...how can we get your service at home? Is there a way we can have someone come out and extend the distance of the lines, so we can get it?

Questions

 • AT&T Internet Account

60

1

0

Accepted Solution

Official Solution

Fees for internet overage

I can see that data overages for wireless were waved (https://www.att.com/help/covid-19/waive-overage-fee-data/). Does this also apply to AT&T home internet plans?

Questions

 • AT&T Internet Account

94

1

0

Accepted Solution

Official Solution

Covid-19 question pertaining to Wireless Home Internet

In one of ATT'S announcements to provide further relief and support during the Covid-19 response stated that "All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data." Is this extended to those with the ATT-Wireless Home Internet? (the

Questions

 • Network Coverage

154

1

0

Accepted Solution

Official Solution

Plan switch

Ebb program plan switch I enrolled in the 40 dollar a month plan and meant to do the 65 can I switch them now and not lose my ebb benefit 

Questions

 • Plans & Features

78

2

0

Accepted Solution

Official Solution

U-Verse app and HDMI tv-out

does the u-verse tv app support hdmi tv-out.  When I plug in a digital lightning av adapter to my iphone or ipad and and plug into my tv with an hdmi cable and then  launch the U-verse app, and select an "on demand" tv show, it starts playing pn both devices and then the video freezes, but the audio

Questions

 • Watching U-verse TV

98

1

0

Accepted Solution

Official Solution

What are FCC and BBB?

What are FCC and BBB? What does it do?  What does it have to do with mobile phones?

Questions

 • Apple

420

6

0

Accepted Solution

Official Solution

COVID-19 Overage waived until September 30th?

Is this correct? https://about.att.com/newsroom/2020/unlimited_data.html   I have Internet 24. Does this apply to me?   In my account, I see I went over the 1 TB data limit. Will AT&T waive the overage at the time of billing?

Questions

 • AT&T Internet Features

122

4

Accepted Solution

Official Solution

Prepaid balance expired

I would like to encourage everyone not to do business, with AT&T, pre paid cell services. It is a complete rip off, and AT&T, are taking peoples hard earned money and profiting off it. I’ve had an account with AT&T for over 3 years now; I’ve always maintained a balance of over $150.00. The phone w

Questions

 • More AT&T PREPAID Discussions

252

2

Accepted Solution

Official Solution

Hotspot On Cell

I’ve used all 15GB of my mobile hotspot on my phone. Is there a way I can purchase more to continue using my phone hotspot?

Questions

 • Wireless Account

122

4

0

Accepted Solution

Official Solution

International - fees, plan?

I have unlimited data plan with unlimited talk and text and International texting.Traveling to plan supported country.Is our family cell phones covered for any cell phones usage while out of US?- Text or Data, Web Browsing?Don't want any suprises!Ty in advance!

Questions

 • Wireless Account

1.6K

4

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.