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Data Use During Covid

I applied for and received verification of a data usage waiver until May 13th (or stated date). Was so glad to have that since our income only allows for a limited data plan and I've been working some and doing some research for work from home. Data speeds slowed as they typically would in a billing

Questions

 • Data & Messaging Features, Internet Tethering

95

2

0

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Stuck in Indonesia and No Help From AT&T in Regard to Data Usage

I am stuck here in Indonesia longer than expected because of the virus. I was supposed to leave the 16th so I purchased a plan that had plenty of data to get me by until then. I'm now leaving the 24th but am about out of data so last night I chatted with someone at AT&T. I initially explained the is

Questions

 • Wireless Billing

74

2

0

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Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

Questions

 • Wireless Billing

93

1

0

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covid -19 waiver date clarification

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from M

Questions

 • Wireless Billing

673

2

0

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Data Cap Overage

I have seen articles that say the data cap overage fee waive ended on June 30th. Our billing period ends July 13th and we are close to hitting our limit (970/1024GB) since we did not know when the fee waive was going to end. Does anyone know if we will be charged for going over this month, or does t

Questions

 • AT&T Internet Features

96

1

0

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I was told Fiber would be available five years ago!

i. was. told. Five. years. ago. i. would. get. fiber. opics. never got. were. thinking. of. droping. att. were. sick. ofthis

Questions

 • AT&T Fiber Ordering

125

2

0

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AT&T Unlimited Plus Prepaid for iPhone 12?

Currently leaving a former family plan to open a new line for myself when my iPhone 12 comes in next week. I have been looking at various carriers, with AT&T striking my eye the most. For $50 on AutoPay though, it seems a little too good to be true. What is the priority high speed data cap? Is 5

Questions

 • Plans & Features

290

1

0

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Phone roaming in Sierra Leone, Africa?

My son has an iPhone with unlimited starter plan in the US, tied to my own plan. Travelling within Sierra Leone, Africa - he seems to be getting automatically signed up for the "International Day Pass" for ATT that is $10/day.  That's fine with me....but he also gets texts from Africell &

Questions

 • Wireless Billing

136

5

0

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

399

2

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"carrier ATT" wi-fi - is it a hot spot or data?

In NYC - ATT have set up a mesh of wifi routers to help with phone congestion. When walking, the device will 'seamlessly' change from LTE to Wi-fi (name of network - ATT Carrier) and then as you walk, it moves to another router or back to a tower. comment: first - this transition is not smooth -

Questions

 • Wireless Billing

882

5

0

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Incoming international call from Australian wireless number

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

Questions

 • Wireless Billing

188

1

0

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Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

Questions

 • U-verse TV Equipment

169

1

0

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Why am I being asked to pay $175 in 12 days?

Due to corona virus we have no income for over a month tried to explain to 2 different costumer service representatives and both gave different answers on why they can't help. I will be getting ahold of better business bureau. Found numerous sites including at&t site saying no termination due to

Questions

 • AT&T Internet Features

88

1

0

Accepted Solution

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Changing my messaging paln

I've been trying to update my messaging plan and it is not allowing me to do so online. It tells me to call their customer service number, which I have now done 2 times. Only to be put on hold for 45 minutes and then hung up on! I understand they are busy, but this is ridiculous! I refuse to pay

Questions

 • Wireless Account

11

1

0

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Telephone for the Hearing Impaired

My Father is 85 years old, and hearing impaired. How can I get service to come to the house and install a CAPTION REAL TIME TALK PHONE?

Questions

 • AT&T Phone Installation

53

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Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

Questions

 • Data & Messaging Features, Internet Tethering

474

3

0

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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

 • Account & Usage

6.9K

17

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Why is hotspot speed limited to 128 kbps after 10 GB in what is almost 2020?

Its nearly 2020 and hotspot speeds are limited to 128 kbps after 10 GB. Why do we have such a stupidly low limit? Can we get a slightly more reasonable limit of 512 kbps and 128 kbps during congestion?

Questions

 • Data & Messaging Features, Internet Tethering

1.3K

5

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Home internet data allowances.

So due to the quarantine all att internet customers have unlimited data currently?

Questions

 • AT&T Internet Account

33

0

0

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Please Postpone Mobile Hotspot Data Cap Due to COVID-19

I am waiting for a long distance ethernet cable to be delivered so I can set up a home office. In the meantime I have been using my phone as a hotspot. Despite being on an "unlimited" plan, you guys have been sending me threatening text messages about my data usage. As you said when I tried unsucces

Questions

 • Data & Messaging Features, Internet Tethering

506

3

0

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