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Tree Branches falling on ATT Telephone and Internet wires

A large tree is falling on the AT&T wires inn our neighborhood, what can we do as it sits on city property? If it falls several homes will be without services and the Santa Ana winds in Los Angeles are soon to be here?

Questions

 • AT&T Internet Equipment

31

1

0

Problems with Uverse. Att employees do not know what they are doing!

Have just recovered from a four-day outage on Uverse. After several calls to ATT, their customer service and support people could not "confirm" that we had an outage in our area. There was an appointment scheduled for a technician to come out and look at the problem. Two hours after he was scheduled

Questions

 • U-verse TV Account

427

1

0

0

My data plan for my tablet stopped working sunday morning, during a lightning storm.

My data plan for my tablet stopped working Sunday morning, during a lightning storm. I've reset it taken the sim card out, everything appears fine but it won't connect. It shows full bars and 4G but AT&T & LTE no longer appear, no ip address & if I set it to lte only it has no radio band either, so

Questions

 • Phones, Tablets & Devices

54

1

0

Month Long Internet Outage

Beginning on Wednesday, November 2, 2022, I began to have internet issues where my internet would go out every 5 minutes. This issue continued for the next two days. I had a tech come out on that Saturday to “fix” the issue. The following Monday, November 7, the internet went completely out. I was t

Questions

 • AT&T Internet Account

37

1

0

dsl

dsl outage for over a month are you actually going to turn it back on?

Questions

 • AT&T Internet Account

80

2

0

Fiber outage

A little preamble; I've been in IT for 25+ years, many years ago focusing on networking, so I know the basics of how this stuff all works. My AT&T fiber Internet went out Tuesday afternoon, a big deal for me because I work from home. This is the 2nd time that's happened in the last month, previously

Questions

 • AT&T Fiber Equipment

365

2

0

AT&T Fiber Internet 1000 Louisville, Dropped Connections/Intermittent Outages/Security Certificate Errors/Webpage Problems

We recently upgraded to the Fiber Internet 1K from the Internet 100 Plan. Ever since then we have been getting Webpage Certificate Errors, failed connections and service Interruptions, especially between 2:00 am to 6:00 am. I have used all the Smart Home Manager App and phone in troubleshooting meth

Questions

 • AT&T Internet Plans

22

0

0

Any ETA on the outage in pearland/houston tx area?

A lot of us working from home right now.   It would be helpful to at least know the cause or have an ETA of when an outage is going to be fixed.

Questions

 • AT&T Fiber Account

74

2

0

Damaged equipment located road side in right of way needs repair and relocated

North Fork Road Bostic NC 28018 (approximately .75 miles on the left) there is an old "Bellsouth" pedestal that is damaged and knocked off of its original base that is obviously in need of repair. Additionally the pedestal needs to be relocated to a property line/corner (survey markers in place, mar

Questions

 • AT&T Phone Equipment

73

1

0

Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Questions

 • Wireless Account

122

3

0

No internet for 10 days

My AT&T internet services is down since 10 days now , I called customer service every day and their only answer , there is an outage in your area with no date for service to return back ,  I work from home and has been affected very  badly , Very very bad support , worst experience ever ... extremel

Questions

 • AT&T Internet Account

217

2

0

0

Phone Line Dead, No Support Available

Every time there is a heavy rain, by landline goes dead. I have complained for several years now, and they'll send somebody out several days later after it stops raining. They tech will look around, test the line, not find a problem and leave. The only reason I know they were there is because I ha

Questions

 • AT&T Phone Account

163

1

0

Closed

Identity. Fraud. Data Security. Contract.

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

Questions

 • Online Account Access

30

5

0

Utility Line Map

I work for a land surveying company and we are going to be doing drawings in preparation for new construction; we need a map of the lines on two individual properties. I've been on the phone with several people and none can seem to help or are able to connect me to the right person. We are on a pret

Questions

 • AT&T Internet Equipment

61

2

0

7 day outage!

7 days and Nothing's changed AND no one cares. At&T still saying the "outage" needs to be resolved before I can request a support ticket. I have no landline, no TV"s, no Wi-Fi,  no PC, no laptop, no security cameras, oh  and I work from home. I'm changing my service. AT&T- never ag

Questions

 • AT&T Internet Plans

50

3

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • U-verse TV Equipment

383

43

0

SW Michigan Outage due to high winds

Any idea how much longer Portage/Kalamazoo Michigan will be without service? We've been down since at least 6:00am this morning with no word or updates.

Questions

 • AT&T Internet Account

163

1

0

0

No internet

30+ hours without internet in southern Indiana. First notification gave an estimate of 7-8 hours. No notifications or updates for over 24 hours now. Roads were fine today and plenty of sun. Tomorrow is Christmas, so I doubt service will be restored. I guess they just gave up!

Questions

 • AT&T Internet Equipment

45

1

0

No Service in Fort Wayne, IN

No service from AT&T even drawing one of the local news attention: https://fortwaynesnbc.com/2021/09/03/outage-continues-friday-night-for-some-cell-phone-customers/ Checked the "Service Outage info" page and got this message: Your AT&T Wireless service status:

Questions

 • Wireless Account

62

2

0

Arris NVG599 drops internet several times a day, every day

I am using Arris NVG599 router which ATT provided. I've already replaced this router once through ATT because of this same issue.   Every day my internet randomly drops. The Broadband lights blink red a few times, I'll lose the internet connection, and if I am browsing the web my browser window open

Questions

 • AT&T Internet Features

575

1

0

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