Hey there,I upgraded to 1gbps internet a few weeks ago and have had similar speeds as my previous plan (15 - 17mbps with previous plan -> 20 - 23mbps with Internet 1000). This is on a wired connection, with a network adapter that can handle 1gbps speeds, and no heavy-bandwidth programs running in th

Dead end/ abandoned telephone line and two poles need removed to proceed with new Derby KS, Panther Stadium construction. I work for a general contractor and need help pointed in the right direction on how to accomplish this. I.E. - contact person to help with this. This project is located in the wi

Hello,I recently moved to San Antonio and get the 1Gbps fiber. As an IT guy who works from home reliability is key to me. I have had the service now 9 days and there have been neighborhood outages for 4 of them. I called multiple times and got the "reboot your PC" guy until they sent out a tech. He

Pretty much the subject title.I moved into an apartment complex in Mississippi that has AT&T as their partnered ISP. After getting service installed, two days went by without incidence and since then there are periodic drops for a few minutes before service returns. This is over wifi and over ethern

I get internet through Sonic which uses AT&T infrastructure in my area. Our internet has been out for over 3 days now (all the time saying the ETR is 12 hours), and AT&T seems to be resolving and then reopening the outage on the outage map (maybe so they can keep their outage resolution sta

I’ve had 3 high speed internet outages in the last 3 months and was on the 3rd one which was on its second day. I was given an appointment for tech to look at it 5 days later. I was struggling to understand what to do because I work from home. I had spoken to several AT&T associates. Those conv

Near the sidewalk in the corner of my driveway, residential house, there is an old rusted telephone terminal that has fallen and is a hazard.

The 4 local channels that we get here on the coast in MS that come out of 2 different stations are all out. I was watching one then it froze and the Uverse 'signal lost' message came onto the screen. The channel from New Orleans and the PBS stations are coming in fine though. I rebooted the DVR and

Good evening DirectTV community,    Our television has been out starting at 5 am this morning since freezing rain has hit the Memphis area. Usually when we have weather like this, there may be a little disruption(tv programming going in and out for an hour) but it does not last all day. I

I currently have no service. Bill is up to date and I have checked on the AT&T app. First it said no outages detected and now it says my area doesn’t exist.. I look online and see that several people don’t have service. It’s been this way all day today. I hope this gets situated soon because I’m

My family uses Cricket Wireless ( by AT&T ) and 6 days ago we started having poor signal and disconnect issues with 3 ( all newer Motorolas ) of our phones. One phone is an old Huawei and still has great signal but only connects at 4G ( no LTE ). I have contacted Cricket twice with no resolution.

So I'm Telecom Industry Technical Exec. I have AT&T 1Gbps Fiber that has worked great for years. Now that I'm working from home (WFH), it is constantly going up/down. I have been running an uptime monitor that clearly shows outages ranging from 8-15 per day, and generally in the middle of the nig

I have called and chatted with agents about the cell tower near us consistently being down. We will get 5Ge service for 10-15 mins and then only SOS. I am ready to cancel my services on all 6 devices. Any suggestions on how I can get someone to look at this tower and fix it?  In the time I wro

My company runs opt in sms campaigns for content creators online, and we have started to have a large portion of our ATT subscribers' messages blocked in the last day.Can I get in contact with someone on your support team that will enable me to understand what caused the block (we have been operatin

My current internet outage is on day 5 in Coral Springs, Florida. There is a Target down the street that was also out, but they restored their service in a day. If you're a residential account, no such luck. Here's the tip. Since so many of us work from home and these outages can put our livelihoods

We've been without phone, internet and TV U-verse service since Sunday (5th day and counting).  Service workers have been in my neighborhood every day but missed our appointment on Tuesday and nobody can give us a revised ETA for a fix.  Can anyone help?  This is getting ridiculous.

I have dsl in my area but been having no service that because there is an outage but the keep giving me the round around and they dont really help with knowing when its really going to be fixed or if they just getting rid of dsl and making customers change from service i really want to know if anyon

Internet outage since December 22nd. I’ve called customer service and checked multiple times for an estimated time it will be repaired and the time of 24 hours is still listed. When is this going to be fixed?

Four days without tv and internet. Customer service is a joke. Call, wait for over an hour to speak to someone, be told 24 hours for fix, get hung up on, rinse and repeat. Four days without services I pay for is ridiculous and we work from home. We need our services fixed immediately.

ATT WIFI has been out for days in Daly City, no resolution in sight. ATT website is useless: still says"we're trying to fix this within 24 hours," more than 72 hours later. Is there a regulatory agency I can contact for assistance?