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Internet Outage for 5 days now, my zip code 78754, keep getting generic responses that will be solve in 24/48hrs

Title says it all.

Questions

 • AT&T Internet Account

132

2

0

Request to have a technician fix my sevice

So my internet went down. I put in a request to have someone come look at it. 20mins later received a text that service was out in my area. I made an appointment for the next day but received a text my appoint was postponed because they were working to fix the outage. I was also told they would cont

Questions

 • AT&T Fiber Equipment

85

4

0

Modem won’t turn on after power outage

Had a power outage about a week ago. Power was out for 24 hours. When I came back home the modem was not on. No lights are present but the battery is green. Changed outlets still not coming on. When you plug it back in the orange lights pop on in the back but they go right out. It isn’t responding a

Questions

 • AT&T Internet Equipment

1.4K

0

0

0

Getting Support during COVID-19 & WFH?

So I'm Telecom Industry Technical Exec. I have AT&T 1Gbps Fiber that has worked great for years. Now that I'm working from home (WFH), it is constantly going up/down. I have been running an uptime monitor that clearly shows outages ranging from 8-15 per day, and generally in the middle of the nig

Questions

 • AT&T Fiber Equipment

76

1

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

 • AT&T Internet Account

33

1

0

U-verse WAP to 2 wireless receivers constant and increasing signal issues.

Yes, I've done all the troubleshooting suggestions. I have read thru the forum. Tech support also said they went into my hardware and updated all firmware and modified everything they could. I think its from them constantly being in the big box in our neighborhood recently. Any and all real suggesti

Questions

 • U-verse TV Equipment

55

1

0

Issue with ATT working with Ring Doorbell Camera?

This has been asked & answered before. I replied on that link but nobody noticed. When I initially switched from xfinity to at&t the doorbell worked just fine. Then the line was out for 3 days and ever since then the Ring doesn't work any more! >:( I am having the same issue

Questions

 • AT&T Internet Equipment

349

0

BGW320-500 dropped connections and power cycling

A few months ago, I signed up for AT&Ts Internet 5000 plan. Fiber had just been completed a few months before that in my neighborhood. Unfortunately, I have since had about 70 outages ranging from a few minutes to weeks. Each time the modem would restart and go into a cycle of a single amber fla

Questions

 • AT&T Fiber Equipment

1.2K

16

Constant dropped connection

I work from home and in the last few months my wifi has been constantly dropping. Since I have to use a VPN to do my work it is a constant interruption to my day. I though maybe it was due to my location so I moved my router. Did not help. I ran a 100 ft. ethernet cord to my station to bypass wifi a

Questions

 • AT&T Internet Account

115

17

0

Can't connect to the internet probably because of MODEM/ROUTER

As most of you know, there was a big tornado warning/thunderstorm in Illinois. Like many others, I went through a power outage. The electricity kept going on and off, so that meant that everything was flashing for 10 minutes straight. The thunderstorm subsided but our internet still isn't working. I

Questions

 • AT&T Internet Equipment

104

1

0

Lost with Error Code 775 during Icy Memphis Weather

Good evening DirectTV community,    Our television has been out starting at 5 am this morning since freezing rain has hit the Memphis area. Usually when we have weather like this, there may be a little disruption(tv programming going in and out for an hour) but it does not last all day. I

Questions

 • U-verse TV Equipment

15

1

0

Internet outage Anderson, In

Internet outage since December 22nd. I’ve called customer service and checked multiple times for an estimated time it will be repaired and the time of 24 hours is still listed. When is this going to be fixed?

Questions

 • AT&T Internet Equipment

93

10

Major Outage in Austell, Atlanta and Tucker Georgia

This is beyond ridiculous to have a major outage on during the holidays.. My area has experienced an AT&T Fiber Internet outage since yesterday with no estimated time of restoration. AT&T Fiber can not handle peak seasons such as major holidays with a large number of people on the network. W

Questions

 • AT&T Fiber Account

151

1

0

SITES NOT FUNCTIONAL

Some sites not working, i need to work and cannot access microsoft services. I am in Oak Park IL. I have been up for 15 hours trying to rectify this issue with over 7 reps and managers at your philipines support center and they dont have the tools to reset the DNS! I need this resolved or i am cance

Questions

 • AT&T Fiber Equipment

38

0

0

ATT Prepaid: No service

Hello, I just paid my service bill for my iPhone but I have no service whatsoeverThe website simply says "0.00 due now"Can anyone from ATT help me? Thanks!

Questions

 • Account & Usage

133

1

"Major outages" in st.louis

What is unreasonable amount of time for a customer paying over $150 a month to have no internet, phone, and TV? I think a week is UNACCEPTABLE.Since last Friday dealing with interruption of service, reported on Sunday night. Told it could be inside the house possible fee of $100. Appointment 4-8 pm

Questions

 • U-verse TV Account

787

1

0

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

58

1

0

ATT is Deceptive and Needs to Be Taken to the Woodshed

This past July 14, 2021 I signed my 87 year old mother up for AT&T Internet service. During the telephone conversation with the AT&T rep, I was told the $99 installation charge could be paid out over three billing cycles. I immediately told my mother about this and the pricing for the servic

Questions

 • AT&T Internet Installation

83

2

0

Any News Of Fixes For the High Packet Loss On The Fixed Wireless Internet?

Hi, out of curiosity, has anyone or does any employee have any news of an upcoming fix to the high packet loss on the Fixed Wireless Internet?Nearly 3 months now and still no news or acknowledgement of the issue many customers are experiencing on a day to day basis. I don't have high hopes but it'd

Questions

 • AT&T Internet Features

28

0

0

Internet connection problem

I have two networks in my office 1-all the computers and laptop, 2-all camera and smart things. Then i have 2 ATT modems one for network 1 and other for ntwk 2. but the internet in ntwk 2 is not working as some wire or somethings from ntwk 1 is dominating the ntwk2 and the camera ntwk is getting the

Questions

 • AT&T Internet Equipment

28

1

0

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