Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (453)

Relevance
Starting week3 of intermittent internet. WHY?

As the title suggests, I am now starting week 3 of AT&T fiber going down almost hourly. For the past two weeks, it’s been clock work. EVERY DAY, between 2-3 pm, it goes down and typically stays down with occasional 15 minute intervals. As of yesterday it’s just down all the time with an occasi

Questions

13

1

0

ANOTHER internet outage due to cable wire

This is RIDICULOUS. There was an outage on Friday night around 9pm. It was out until late Monday night around 10 or 11pm. Then 1 day and half later on Wednesday 12-1pm there is yet ANOTHER outage. We were lied to and led on by at&t's representatives. We were given a date and on a separate occasi

Questions

31

1

0

3-Day Fiber Outage Cullman AL

Our internet has been down for 3 days now and is still currently down, when can we expect it to be restored?

Questions

36

4

0

Need to get ahold of Risk Management, electrical line cut at my elderly mom's home 2 weeks ago

A fiber optic line is being bored into the neighborhood behind my mothers house. She called me Wednesday October 14th that her AC was out and that her lights were flickering. I went over to see what was wrong with her AC unit and called an AC repairman. He came out to the house on Thursday October 1

Questions

99

2

0

Closed

Top Secret "Facility Issue" Outage

I placed a online order for Uverse in the end of September during a special promotion. The online promotion went through, credit check and everything, and even being required to give a credit card so AT&T could charge my credit card every month. (Personally, thats fine. When they over charge, I

Questions

429

1

0

0

Do Not Let Weather Slow You Down! - U-verse App

  Did you lose U-verse TV service because of an outage or storm? Are you missing out on a show? Do you need to check the weather?  You do not have to miss a thing using the U-verse Mobile App!   How To Download and Log Into The App Don't have the app? Check out the steps 

Questions

2.1K

1

0

0

Internet issues that have gotten progressively worse

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

Questions

222

1

0

Intermittent disconnects/reboots, but consistently (i.e. every month!)

Ever since I have switched to U-verse, which was forced on me since AT&T did not want me to be able to keep my AT&T DSL which worked just fine, I experience intermittent disconnects to the internet which results in my box re-booting. Although when this happens is not predictable, thus intermittent,

Questions

410

5

0

0

Any information on Arcadia, CA phone and DSL outage, or how to call AT&T to report?

Any information on Arcadia, CA phone and DSL outage, or how to call AT&T to report?

Questions

186

1

0

0

Underground line exposure

Our road got washed out and exposed a large underground service wire cable Trying to find a way to report it BEFORE there's a serious problem

Questions

36

4

0

VOIP phone line gets loud Buzz

Who has their ATT VOIP home line Buzzzing loudly. Ours does it at least 2 times daily. We have an optical line interface. ATT techs have been out here twice testing and replaced our router gateway. We reboot the Router gateway and it will happen again withing the hour, sometimes. We have even come o

Questions

628

3

0

AT&T contractor (TC Underground) screwed up my street light

A contractor (TC Underground) came out to my property to run a line from a box in my yard to a neighbors house. when the dug a trench/tunnel to run the cable, they cut into the line running to my streetlight. If I would not have caught them at my house when they came back I would not have known. I h

Questions

133

6

0

Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

43

5

0

Broadband service drops same time every day

We are AT&T U-verse customers. For the past two months, our house has lost broadband service at roughly the same time (10:45am-11:30am) and for the same amount of time (2 hours) every single day. Typically the message we receive is: "WARNING: Broadband service is not available (Message ID: NAD-2302)

Questions

1.3K

1

0

0

Who do I contact to relocate the utility box on the easement?

Hello, I have my house on the market  in Austin, Texas. I have some buyers who are investigating how much it would cost to move the utility move box to another location and buy back the easement.  I would like to do my investigation as well so that I can make sure that the quote the

Questions

146

1

Widespread Fixed Wireless Internet Problems - No Answer from ATT?

After digging through setting after setting and updating every driver I can think of then uninstalling and reinstalling every file on my pc trying to troubleshoot connection issues I happened to come across this forum. It turns out I'm not the only one having these issues from fixed wireless interne

Questions

735

2

Fixed wireless out

I tried calling in this morning and after an hour and waiting for the 4th person I gave up. Noone in the conglomerate phone tree seems to even know what Fixed Wireless is, but they keep billing me for it every month. I made the mistake of thinking the other day how good this service has been. But no

Questions

369

2

0

0

Outage for More than 3 days - Edinburg TX

Outage in Edinburg TX is still out after 3 days. Are they fixing it?

Questions

53

1

0

Intermittent 20-30 second drops in internet connection (both wired and wifi)

I am using a 5268AC router. Since about last week, I have been experiencing random, intermittent drops of internet service lasting no longer than 30 seconds. I notice them almost exclusively when gaming, mainly because the drops are just long enough to disconnect me from any chat and game server tha

Questions

176

3

0

No Broadband Service for three days at Christmas

A winter storm blew through most of the midwest two days before Christmas. Our broadband internet service was out the morning after the storm. After about a day and a half, we called and were told there are some outages in Ohio. No resolution. No other information. We’ve done all the traditional tro

Questions

450

9

0

Not finding what you're looking for?