This morning my iPhone X had a screen malfunction - and within minutes someone started calling me frantically: calling then recalling once or twice, waiting 10 minutes, then again. Obviously, with a screen comprised of a geometric shapes, I had no way to answer. I yanked the sim and put it in a sp

Even after the system (and a tech visit) verified that the modem was receiving a strong signal from my fiber, my wireless signal still drops frequently throughout the day (twice yesterday afternoon, already once this morning). In a household with 2 teachers working online and holding class over Zoom

Had a power outage about a week ago. Power was out for 24 hours. When I came back home the modem was not on. No lights are present but the battery is green. Changed outlets still not coming on. When you plug it back in the orange lights pop on in the back but they go right out. It isn’t responding a

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Early today I had to factory reset my router after our service went down sometime during the night and remained down until factory resetting. I reset all the previously established ports for my Xbox as I've done multiple times in the past, but for some reason port forwarding failed to change my NAT

So I'm Telecom Industry Technical Exec. I have AT&T 1Gbps Fiber that has worked great for years. Now that I'm working from home (WFH), it is constantly going up/down. I have been running an uptime monitor that clearly shows outages ranging from 8-15 per day, and generally in the middle of the nig

A few months ago, I signed up for AT&Ts Internet 5000 plan. Fiber had just been completed a few months before that in my neighborhood. Unfortunately, I have since had about 70 outages ranging from a few minutes to weeks. Each time the modem would restart and go into a cycle of a single amber fla

This has been asked & answered before. I replied on that link but nobody noticed. When I initially switched from xfinity to at&t the doorbell worked just fine. Then the line was out for 3 days and ever since then the Ring doesn't work any more! >:( I am having the same issue

Our landline has been dead for 2 weeks.AT&T has made and missed 2 appointments, a week apart.  We can not get any kind of answer about when service will be back up. No calls, email, no info on the Web.Are others having extended service outages in CA?Somehow AT&T has managed to stay out of the news f

We recently upgraded to the Fiber Internet 1K from the Internet 100 Plan. Ever since then we have been getting Webpage Certificate Errors, failed connections and service Interruptions, especially between 2:00 am to 6:00 am. I have used all the Smart Home Manager App and phone in troubleshooting meth

I am using AT&T U-Verse in southern California.  Some sites are not loading (skype.com, imdb.com, intellicast.com).  Others are loading fine (cnn.com, gmail.com, youtube.com). I've already tried resetting the modem and changing the DNS servers to Google's 8.8.8.8 / 8.8.4.4, as well as rebooting.  No

Any idea how much longer Portage/Kalamazoo Michigan will be without service? We've been down since at least 6:00am this morning with no word or updates.

A little preamble; I've been in IT for 25+ years, many years ago focusing on networking, so I know the basics of how this stuff all works. My AT&T fiber Internet went out Tuesday afternoon, a big deal for me because I work from home. This is the 2nd time that's happened in the last month, previously

I have two networks in my office 1-all the computers and laptop, 2-all camera and smart things. Then i have 2 ATT modems one for network 1 and other for ntwk 2. but the internet in ntwk 2 is not working as some wire or somethings from ntwk 1 is dominating the ntwk2 and the camera ntwk is getting the

As of 7:00 pm EST website is down and app is hatefully slow.  

Can someone please help me as both my fiance and I are about to be at our wits ends and out of jobs if we cannot get this solved?We have fiber installed and have a AirTies mesh extender, however, we randomly and sporadically have drops in connectivity. Its only for a few seconds, sometimes over and

There is an outage in most of Oklahoma. What is the cause of this outage and when will it be fixed?

I'm experiencing an outage with my cell phone, starting at around 10:15 this morning. I live in South Texas. My mother also seems to be experiencing the same problem, so I know it is not just my phone.  I can't call or text anyone--luckily I have an iPhone so I can still iMessage.  I am wondering ho

dsl outage for over a month are you actually going to turn it back on?

I am not an AT&T customer but the telephone pole in my front yard has broken at the base and will fully break soon. It is swaying back and forth and the line to my house has been hitting my house all night and was hitting my car before I noticed. I called the down line number and the local PD/F