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Downed line

There is at Att line down all the way across our front yard, in the road, and across our driveway. We've tried contacting you several days in a row, held on hold for hours, been transferred to multiple departments only to be told to call the very same number we've called in the first place to report

Questions

146

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Internet outage

My Internet has been down for 3 days now and all they keep saying is they are working on it. Is anyone else having this problem? They say it's an entire area across New Orleans but I can't tell if it is or if they just telling me that to shut me up. Can someone let me know if they have been havin

Questions

169

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How can I get help in the ATT Community Forums?

Please ignore this question!

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39

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FIBER INTERNET OUT FOR A WEEK

Our fiber internet has been out for a week, and the entire time the outtage map has said that the estimated time of restoration is 12 to 14 hours. Our business is an emergency service that operates 24/7 and our operations are entirely based online, including our phone system. In the time that your s

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57

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In call quality suddenly horrible

My in call quality sounds like I'm under water, far away, robotic, or garbled to the point I have been unable to have 1 phone call for the last 3 days. Due to the holiday and the fact u can't understand what I'm saying if I call I'm not even sure how to troubleshoot. Thus is happen on the other phon

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280

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how to report a celluar tower outage

I live in a remote area but usually have good cell service. However, over the last couple of days, it has been around one bar or drops to No Service.     So I can't make phone calls. How can I report the outage on line?  I have satellite internet so can get online but c

Questions

3.4K

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On-Going Intermittent Extended Connectivity Issues - impacting InternetAir & Mobile Services, Poor quality when connected, AT&T DENIES

Due to extended connection issues in November, we filed an FCC complaint against AT&T which landed our account under monitoring by AT&T Office of the President, Elisabeth Hall. We were advised that Fixed Wireless was being discontinued and we'd have to upgrade to Internet Air which we did re

Questions

239

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Fiber line cut again!

Fiber line from the connection box to the house has been cut again by the neighbor's lawn contractors. I do not believe the company buying the line is going deep enough. How do we get this resolved? Have asked ATT for conduit with the response "we don't do that". What can we do?

Questions

428

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DSL failed to connect ( Message ID NAD-3305): broadband communication down

In the past 6 days I encountered ongoing error messages " Arris NVG510 does not currently detect a DSL signal or is having problems connecting to Broadband Service." I have done every troubleshooting and diagnostic test ( too many to list here); yesterday I even reset the network adapter and the mod

Questions

496

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Calls cut out consistently on 2mo old zFold 5 after recent Update

I bought a new zFold 5 in late January 2024 and it is already glitching. The voice calls cut out consistently on both speaker and regular voice. This appears to have started when the 6.1 Update was installed a few days ago. I cannot use my phone for any voice calls unless connected to a headset. Is

Questions

39

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AT&T Switch/Server 71.157.120.38 in Redmond, WA has been at 70%+ Packet loss for more than 24h

I've tried every method possible without success; nobody in support can help and I've wasted hours trying to report this issue. MTR shows the AT&T owned server in Redmond, WA with the IP of 71.157.120.38 at 70%+ packet loss. Two AT&T employees have confirmed this but have said "we don't know how to

Questions

281

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Closed

Top Secret "Facility Issue" Outage

I placed a online order for Uverse in the end of September during a special promotion. The online promotion went through, credit check and everything, and even being required to give a credit card so AT&T could charge my credit card every month. (Personally, thats fine. When they over charge, I

Questions

434

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Network issue

My phone keeps going on and off the network. It will say “sos” only and I can’t do anything. Then it will go back to normal for a bit. Then right back to sos. The only way to make a call is with WiFi calling. Other people in town are having the same problem since yesterday. What is going on?

Questions

148

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Cell connection outage in Smyrna, GA

I've lived in my new place for 2 weeks now and had decent connection up until yesterday afternoon (3/27) where I could no longer send or recieve calls or texts. And it looks like this is happening to both my roommate and my neighbors. Not sure the exact issue, but it would seem like there is an outa

Questions

306

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Starting week3 of intermittent internet. WHY?

As the title suggests, I am now starting week 3 of AT&T fiber going down almost hourly. For the past two weeks, it’s been clock work. EVERY DAY, between 2-3 pm, it goes down and typically stays down with occasional 15 minute intervals. As of yesterday it’s just down all the time with an occasi

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14

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Any information on Arcadia, CA phone and DSL outage, or how to call AT&T to report?

Any information on Arcadia, CA phone and DSL outage, or how to call AT&T to report?

Questions

189

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ATT phone number

I had service with Straight Talk who was bought by Verizon. Verizon and Strsight Talk have TERRIBLE CUSTOMER SERVICE!!! They never sent the free Verizon compatible sim and my service went out. I called them to see about transferring my number to my new phone and they said it belongs to ATT. Now I ca

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27

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Intermittent disconnects/reboots, but consistently (i.e. every month!)

Ever since I have switched to U-verse, which was forced on me since AT&T did not want me to be able to keep my AT&T DSL which worked just fine, I experience intermittent disconnects to the internet which results in my box re-booting. Although when this happens is not predictable, thus intermittent,

Questions

416

5

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ATT fiber has been down for 4 days, and a support Manager hungup on me in chat.

My internet service has been down for 4 days now. Support has continually told me that work is done, and they're just finishing up some testing. Each day they've promised it'll be a few hours. Support has even gone as far to promise me "it'll be done by noon" or "it'll be done by the end of the day"

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54

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Outage for More than 3 days - Edinburg TX

Outage in Edinburg TX is still out after 3 days. Are they fixing it?

Questions

58

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