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Request to have a technician fix my sevice

So my internet went down. I put in a request to have someone come look at it. 20mins later received a text that service was out in my area. I made an appointment for the next day but received a text my appoint was postponed because they were working to fix the outage. I was also told they would cont

Questions

 • AT&T Fiber Equipment

55

4

0

Wired connection drops constantly.

So, for maybe 2-3 months now, I've been noticing an intermittent disconnect. It's most obvious when playing a game, as it will require relogging in, but it also happens when loading websites. I will get a DNS error, but upon refresh it will generally load fine. I've had the same issue in multiple ga

Questions

 • AT&T Fiber Equipment

47

0

0

I have a slow connection (20 - 23mbps) with 30sec - 1min outages while paying for Internet 1000

Hey there,I upgraded to 1gbps internet a few weeks ago and have had similar speeds as my previous plan (15 - 17mbps with previous plan -> 20 - 23mbps with Internet 1000). This is on a wired connection, with a network adapter that can handle 1gbps speeds, and no heavy-bandwidth programs running in th

Questions

 • AT&T Fiber Account

373

5

0

0

U-verse WAP to 2 wireless receivers constant and increasing signal issues.

Yes, I've done all the troubleshooting suggestions. I have read thru the forum. Tech support also said they went into my hardware and updated all firmware and modified everything they could. I think its from them constantly being in the big box in our neighborhood recently. Any and all real suggesti

Questions

 • U-verse TV Equipment

36

1

0

Port Forwarding Not Working After Factory Reset

Early today I had to factory reset my router after our service went down sometime during the night and remained down until factory resetting. I reset all the previously established ports for my Xbox as I've done multiple times in the past, but for some reason port forwarding failed to change my NAT

Questions

 • AT&T Internet Account

41

1

0

Defective wireless router?

Even after the system (and a tech visit) verified that the modem was receiving a strong signal from my fiber, my wireless signal still drops frequently throughout the day (twice yesterday afternoon, already once this morning). In a household with 2 teachers working online and holding class over Zoom

Questions

 • AT&T Fiber Equipment

54

1

0

Gateway authentication failure message

I've tried to reset the modem I've unplugged it - I've held down the reset button - done all the things.All the lights are blinking green - but I still cannot connect to the wifi - "Gateway authentication failure" every timeTried connecting to 192.168.1.254 --- per some online digging for the answer

Questions

 • AT&T Internet Equipment

251

2

0

Network Tower Maintainance

@ATTHelp @ATTHelpFeedback @ATTHelpForums @community watch network @network @georgia According to this screenshot, I was told about 23 days ago that there is an ongoing maitainance in our area (edited per community guidelines). And, the network maintenance has NOT been fixed yet! Even the Mark The S

Questions

 • Network Coverage

71

2

AT&T Uverse and fiber Internet down in Pacifica, CA - solid green broadband light + fast flashing green service light

Hello,Myself and many of my neighbors in Pacifica, CA are experiencing issue with gig fiber Internet (as well as Uverse TV) in our area. Calling AT&T has been impossible with the Covid-19 crisis impacting wait times on the phone. I have a tech coming out this Thursday but wanted to detail the issu

Questions

 • AT&T Internet Equipment

67

1

No Dial Tone

This has been the third time in the past few weeks that the phone lines have been down to where there is no connection on our landline. One second it works, and the next it doesn't.  Upon looking on the website, it says to call if you want to contact customer service to help with the lines, bu

Questions

 • AT&T Phone Features

41

7

0

Getting Support during COVID-19 & WFH?

So I'm Telecom Industry Technical Exec. I have AT&T 1Gbps Fiber that has worked great for years. Now that I'm working from home (WFH), it is constantly going up/down. I have been running an uptime monitor that clearly shows outages ranging from 8-15 per day, and generally in the middle of the nig

Questions

 • AT&T Fiber Equipment

64

1

Non-existent customer service for DSL

Cannot contact anybody to replace broken DSL modem. Are they phasing it out and replacing it with something else? Why can't I get in touch with anybody on the phone about it?

Questions

 • AT&T Internet Account

22

1

0

Local Channels Lost Signal

The 4 local channels that we get here on the coast in MS that come out of 2 different stations are all out. I was watching one then it froze and the Uverse 'signal lost' message came onto the screen. The channel from New Orleans and the PBS stations are coming in fine though. I rebooted the DVR and

Questions

 • Watching U-verse TV

542

8

0

0

Closed

2 phones suddenly useless service

As of 6 days ago, most of my, and my wife's, phone calls started answering already dead or the caller on the other end can't hear us after about 15 seconds to a few minutes. I've tried resetting our connection via the troubleshooter and restarting many times.  Its inconsistent, except the we c

Questions

 • Network Coverage

94

8

0

Need to remove abandoned telephone lines and poles from commercial property for new construction

Dead end/ abandoned telephone line and two poles need removed to proceed with new Derby KS, Panther Stadium construction. I work for a general contractor and need help pointed in the right direction on how to accomplish this. I.E. - contact person to help with this. This project is located in the wi

Questions

 • AT&T Phone Equipment

40

1

0

Cell tower down in Elkhart Lake WI

My family uses Cricket Wireless ( by AT&T ) and 6 days ago we started having poor signal and disconnect issues with 3 ( all newer Motorolas ) of our phones. One phone is an old Huawei and still has great signal but only connects at 4G ( no LTE ). I have contacted Cricket twice with no resolution.

Questions

 • Network Coverage

23

0

0

Extended outage - Looking for answers

Hello,I recently moved to San Antonio and get the 1Gbps fiber. As an IT guy who works from home reliability is key to me. I have had the service now 9 days and there have been neighborhood outages for 4 of them. I called multiple times and got the "reboot your PC" guy until they sent out a tech. He

Questions

 • AT&T Fiber Equipment

260

1

0

0

Constant disconnects every few minutes, for 2 months now

I am also in a nightmare with Tracfone, so no phone and no way to contact ATT. 2 minutes on, 1 or 2 minutes disconnected, repeat endlessly for months.

Questions

 • AT&T Internet Account

66

3

0

AT&T internet continuously drops and broadband frequently blinks green, occasionally blinks red

Pretty much the subject title.I moved into an apartment complex in Mississippi that has AT&T as their partnered ISP. After getting service installed, two days went by without incidence and since then there are periodic drops for a few minutes before service returns. This is over wifi and over ethern

Questions

 • AT&T Fiber Equipment

315

2

0

Landline down 5 days, not storm related. No one will help.

First, this has nothing to do with hurricanes--we live in Tennessee. Four days ago we had a power outage in our area. Not sure why--it was a sunny day with no wind. This isn't unusual for our rural utility. However, this time the phone went out too. We checked the box where the phone line comes into

Questions

 • AT&T Phone Account

139

1

0

0

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