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Intermittent disconnects/reboots, but consistently (i.e. every month!)

Ever since I have switched to U-verse, which was forced on me since AT&T did not want me to be able to keep my AT&T DSL which worked just fine, I experience intermittent disconnects to the internet which results in my box re-booting. Although when this happens is not predictable, thus intermittent,

Questions

 • AT&T Internet Features

408

5

0

0

No Broadband Service for three days at Christmas

A winter storm blew through most of the midwest two days before Christmas. Our broadband internet service was out the morning after the storm. After about a day and a half, we called and were told there are some outages in Ohio. No resolution. No other information. We’ve done all the traditional tro

Questions

 • AT&T Internet Equipment

232

9

0

Can't Access our ATT emails through Yahoo

We have always used Yahoo for our ATT email. Now whenever we try to sign in it immediately says logout successful and bounces between that blank screen and a page that starts with cprodmasx.att.com and just bounces back and forth.  how do we get to the actual sign in screen?

Questions

 • AT&T Internet Security

590

1

0

How long after past due payment date until you get suspended?

Hello. My payment wast due yesterday, so it is now officially past due.  I have some money but need it for other things that take priority.  I tried to set up a payment arrangement online but it asks for "another account"... quite silly.  Other forum threads suggested you have to mak

Questions

 • AT&T Internet Account

18K

3

I have a slow connection (20 - 23mbps) with 30sec - 1min outages while paying for Internet 1000

Hey there,I upgraded to 1gbps internet a few weeks ago and have had similar speeds as my previous plan (15 - 17mbps with previous plan -> 20 - 23mbps with Internet 1000). This is on a wired connection, with a network adapter that can handle 1gbps speeds, and no heavy-bandwidth programs running in th

Questions

 • AT&T Fiber Account

389

5

0

0

Landline down 5 days, not storm related. No one will help.

First, this has nothing to do with hurricanes--we live in Tennessee. Four days ago we had a power outage in our area. Not sure why--it was a sunny day with no wind. This isn't unusual for our rural utility. However, this time the phone went out too. We checked the box where the phone line comes into

Questions

 • AT&T Phone Account

140

1

0

0

Where can I get REAL help with a bothersome billing problem?

My March bill for DSL service began on March 11th.That was the same day I began experiencing a regional outage for internet service.Many promises were made to me in the 20 days of remaining service I chose to keep.On March 31st, I cancelled my service, because there had been NO service for almost 3

Questions

 • AT&T Internet Account

38

3

0

Messages Being Blocked From Subscription Based Service

My company runs opt in sms campaigns for content creators online, and we have started to have a large portion of our ATT subscribers' messages blocked in the last day.Can I get in contact with someone on your support team that will enable me to understand what caused the block (we have been operatin

Questions

 • Data & Messaging Features, Internet Tethering

37

1

0

Local Channels Lost Signal

The 4 local channels that we get here on the coast in MS that come out of 2 different stations are all out. I was watching one then it froze and the Uverse 'signal lost' message came onto the screen. The channel from New Orleans and the PBS stations are coming in fine though. I rebooted the DVR and

Questions

 • Watching U-verse TV

557

8

0

0

U-verse WAP to 2 wireless receivers constant and increasing signal issues.

Yes, I've done all the troubleshooting suggestions. I have read thru the forum. Tech support also said they went into my hardware and updated all firmware and modified everything they could. I think its from them constantly being in the big box in our neighborhood recently. Any and all real suggesti

Questions

 • U-verse TV Equipment

54

1

0

Is it normal for an outage to last over a week?

I live in a zip code that has a majority student population. The outage page indicates that there is an outage affecting almost 200 people in our area. Classes start tomorrow, and the outage has been affecting our area for OVER A WEEK with no indication of when it will be fixed. Calling the tech sup

Questions

 • AT&T Internet Account

78

3

0

Ongoing outage in San Jose

We've been without phone, internet and TV U-verse service since Sunday (5th day and counting).  Service workers have been in my neighborhood every day but missed our appointment on Tuesday and nobody can give us a revised ETA for a fix.  Can anyone help?  This is getting ridiculous.

Questions

 • U-verse TV Account

1.4K

1

0

0

Poor Reception

I get very poor reception in my new apartment complex. Is there a mechanism to request AT&T to boost the signal or add a tower?

Questions

 • Network Coverage

95

1

0

Closed

2 phones suddenly useless service

As of 6 days ago, most of my, and my wife's, phone calls started answering already dead or the caller on the other end can't hear us after about 15 seconds to a few minutes. I've tried resetting our connection via the troubleshooter and restarting many times.  Its inconsistent, except the we c

Questions

 • Network Coverage

133

8

0

ATT WIFI Out for Days; ATT Not Providing Any Information

ATT WIFI has been out for days in Daly City, no resolution in sight. ATT website is useless: still says"we're trying to fix this within 24 hours," more than 72 hours later. Is there a regulatory agency I can contact for assistance?  

Questions

 • AT&T Internet Equipment

39

2

0

Cell tower down in Elkhart Lake WI

My family uses Cricket Wireless ( by AT&T ) and 6 days ago we started having poor signal and disconnect issues with 3 ( all newer Motorolas ) of our phones. One phone is an old Huawei and still has great signal but only connects at 4G ( no LTE ). I have contacted Cricket twice with no resolution.

Questions

 • Network Coverage

35

0

0

Extended outage - Looking for answers

Hello,I recently moved to San Antonio and get the 1Gbps fiber. As an IT guy who works from home reliability is key to me. I have had the service now 9 days and there have been neighborhood outages for 4 of them. I called multiple times and got the "reboot your PC" guy until they sent out a tech. He

Questions

 • AT&T Fiber Equipment

276

1

0

0

Constant disconnects every few minutes, for 2 months now

I am also in a nightmare with Tracfone, so no phone and no way to contact ATT. 2 minutes on, 1 or 2 minutes disconnected, repeat endlessly for months.

Questions

 • AT&T Internet Account

117

3

0

Closed

EMERGENCY CALLS ONLY?

I am not able to make calls. My phone says Emergency calls only and I do not have internet access as well.Is there an outage here in Mcloud OK?

Questions

 • More AT&T PREPAID Discussions

69

2

0

Wired connection drops constantly.

So, for maybe 2-3 months now, I've been noticing an intermittent disconnect. It's most obvious when playing a game, as it will require relogging in, but it also happens when loading websites. I will get a DNS error, but upon refresh it will generally load fine. I've had the same issue in multiple ga

Questions

 • AT&T Fiber Equipment

92

0

0

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