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AT&T Providing Relief for Californians Affected by Power Shut Offs

We continue to work with the power companies in California to keep our customers connected during this event.   We are closely monitoring our network and are aware service may be affected for some customers in affected areas. Our teams are deploying resources throughout the state, including bringing

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iPhone 14 Pro Max Lost/Stolen Blacklisted

I brought an iPhone intact box which is still inactive but it’s blacklisted by AT&T, What is the solution? Anyone help me please. US Block Status: Reported stolen by AT&T MOBILITYUS Block Date: 16 Nov 2022Blacklist Status: BlacklistedBlacklist Records: 1Blacklisted by:

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208

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No data in Marshall/Hallsville, TX area

All data service went down a few hours ago a few miles west of Marshall, TX.  Is there an outage in the area?

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141

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What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

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1.7K

5

Splice Box Damaged and Exposed Wires

There is an ATT splice box on the corner of our commercial property that has been knocked over, opened, with exposed wiring. We are not ATT customers, but would appreciate having this unsightly and likely dangerous box repaired/replaced. Nearest address to this box is 2501 Van Buren Street, Bellwood

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Outage again? It's been 2 days

I have been without TV and internet for two days without any explanation- I work from home and haven't been able to work.  Please restore my service, third time in a year!  My patience is running low it AT&T.

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326

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In call quality suddenly horrible

My in call quality sounds like I'm under water, far away, robotic, or garbled to the point I have been unable to have 1 phone call for the last 3 days. Due to the holiday and the fact u can't understand what I'm saying if I call I'm not even sure how to troubleshoot. Thus is happen on the other phon

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275

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Downed line

There is at Att line down all the way across our front yard, in the road, and across our driveway. We've tried contacting you several days in a row, held on hold for hours, been transferred to multiple departments only to be told to call the very same number we've called in the first place to report

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143

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Frequent Packet Loss for THE PAST THREE MONTHS!!

I have been through the ringer. About 3 months ago now I started experiencing occasional lag spikes, occurring about once every 15 minutes. My PC is hardwired through an ethernet cable. The cable is 75 ft, though the PC is only about 35 ft from the router. I have never had this sort of issue before,

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1.2K

5

FIBER INTERNET OUT FOR A WEEK

Our fiber internet has been out for a week, and the entire time the outtage map has said that the estimated time of restoration is 12 to 14 hours. Our business is an emergency service that operates 24/7 and our operations are entirely based online, including our phone system. In the time that your s

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56

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Service Outage in Birmingham, AL

I haven't had cell coverage for my GoPhone for the last half hour on Southside in Birmingham, AL, 35205. Anyone else having this problem?

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484

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On-Going Intermittent Extended Connectivity Issues - impacting InternetAir & Mobile Services, Poor quality when connected, AT&T DENIES

Due to extended connection issues in November, we filed an FCC complaint against AT&T which landed our account under monitoring by AT&T Office of the President, Elisabeth Hall. We were advised that Fixed Wireless was being discontinued and we'd have to upgrade to Internet Air which we did re

Questions

232

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Alpine Area Outage?

Is anyone else experiencing an AT&T internet outage? My service is located at the west end of Alpine Heights road, but I'm currently working at my business in downtown San Diego. House guests say the internet has been non-operational for a couple of hours. Saturday January 25th at 4:00 PM

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62

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Philips Wiz bulbs and my Fiber Gateway don't play nice

I'm so glad I found this forum, I thought I was going insane. I have the newest AT&T Home internet fiber gateway (BGW320-505). My internet worked flawlessly for 6 months. Then I installed nine Philips Wiz lights outside my front door and garage (Tunable White BA11 40W Equivalent Candelabra E12 B

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1.4K

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Fiberoptic Hole

Fiber optic was installed in my neighborhood a few months back. They dug out my backyard and put a box in the corner. I came home on Friday. The box lid was removed and left open. The next day I saw a large hole where they had dug up my yard to install the conduit. I went to look at the hole and it

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91

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Service outage in Carthage, TX

My grandparents live alone in Carthage, Texas and have apparently been without TV and phone service since early Friday morning. I tried contacting customer support, but from what I gathered the problem won't be resolved until end of business on Wednesday? Is letting an 80 year old couple out in East

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284

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Poweer outage cauded DVR to not be available until May 2015 firmware update

My mother was watching a recording on the DVR, and local power went out for a few moments and came back on. when she turned the STB and TV back on, she noticed that the dVR was not available. it took a little detective work, but when I allowed the network to apply the May 2015 firmware update, the D

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473

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Billing credits for multiple service outages

Hello,I tried to use the chat feature but was consistently kicked out of it. In both September and November 2019 we experienced two week outages of our DSL internet and have yet to receive any bill credits. Both times the internet was out for 14-15 days with no resolution until multiple technicians

Questions

42

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how to report a celluar tower outage

I live in a remote area but usually have good cell service. However, over the last couple of days, it has been around one bar or drops to No Service.     So I can't make phone calls. How can I report the outage on line?  I have satellite internet so can get online but c

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3.4K

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DSL failed to connect ( Message ID NAD-3305): broadband communication down

In the past 6 days I encountered ongoing error messages " Arris NVG510 does not currently detect a DSL signal or is having problems connecting to Broadband Service." I have done every troubleshooting and diagnostic test ( too many to list here); yesterday I even reset the network adapter and the mod

Questions

495

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