I am currently experiencing an Internet Outage at my home. I have checked my router and all the wiring to make sure the router is working (all lights are turned on and green) and that my wires are not cut/broken (they are not) I also switched cables to make sure the cables are not at fault. (no cabl

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

I've had the AT&T DSL service (25Mb/s tier) for several years. It's been rock solid.  My significant other and I both work from home and have never been in danger of hitting the hard limits.  We previously had cable that promised some pretty substantial throughput (upwards of 10Gb/s)

Hello, For 3 days or so, my ATT internet has been momentarily dropping several times per day, causing me to face penalties in multiplayer video games for leaving mid game. It appears to occur regardless of time of day and thus I cannot plan around it. Is there any way to resolve this issue or get

Internet and TV have been down for 6 days now. No estimate on return to service and I haven't seen any crews in my area.  Anyone have any luck getting someone local to provide an update? 

I’ve had internet through At&t for a little over a month and it’s been nothing but constant problems, I’ve had multiple technicians come out to fix connectivity problems I have with the internet. Then the problem is fixed for about a day and it just starts all over again. So far worst service I’

It's been 30 days without dsl internet.  I was told the service would be on by 1 pm yesterday, now it has been moved out to February 20th after talking to tech support.  This has been the fourth or fifth time this has been extended since  it started on midnight of January 16th.  

My Internet has been down for 3 days now and all they keep saying is they are working on it. Is anyone else having this problem? They say it's an entire area across New Orleans but I can't tell if it is or if they just telling me that to shut me up. Can someone let me know if they have been havin

My fixed wireless connection continually and repeatedly drops out. The speed test is awful. It reveals that our speed drops off to nothing and then perks back up to normal. This does this repeatedly. This has been doing this for over 2 weeks. There is no one in customer service who understands. I ca

Anyone have any answers about the network outage in Houston? No one, I mean NO ONE seems to know what's going on... Customer Service definitely doesn't

What is going on and when will it be fixed?   My mother, who hasn't been a u-verse customer for even a month, had her u-verse go out Jun 26th during a storm. This means she has no TV, Internet, or more importantly, no phone, except her cell phone. All we have heard is they had an RT syste

My grandparents live alone in Carthage, Texas and have apparently been without TV and phone service since early Friday morning. I tried contacting customer support, but from what I gathered the problem won't be resolved until end of business on Wednesday? Is letting an 80 year old couple out in East

Hello,I tried to use the chat feature but was consistently kicked out of it. In both September and November 2019 we experienced two week outages of our DSL internet and have yet to receive any bill credits. Both times the internet was out for 14-15 days with no resolution until multiple technicians

My DSL service was down from 20 March till 5 April due to a network issue. Where can I request a credit on my bill?

When will the service outage in North Akron' Ohio be restored? It's been out since 9:30 AM on December 23rd. 2022. It was supposed to be restored by 5PM on the 23rd.  Now it's 4:05 AM on the 26th. 

​​We have had AT&T internet and cell phone service at our home for almost 5 years and for the past 2-3 months we have had very spotty, slow and poor internet service. We would loose connection constantly, sometimes for many hours and other times, just long enough to kick my children off their sc

I'm in Culvers City (Los Angeles) and have had no internet or TV for the last day. Definitely a remote network issue as all the model lights look happy. Called twice and got the generic "known issue, we're working on it". Anyone else having issues?

I switched over to wireless home phone and internet last November on a family share plan with two cell phones.  Tonight (while I am at work) my wife informs me that she has no home phone service, internet or cell phone service (zip code 70722) and is even having problems texting me to inform me of t

I haven't had cell coverage for my GoPhone for the last half hour on Southside in Birmingham, AL, 35205. Anyone else having this problem?

After a short power outage, one of my networks disappeared, the 5G network is still there, yet the one without 5G is not. I need the non-5G network as it sometimes requires too much power, therefore it takes a long time to buffer/load on my phone and other devices; as well as the 5G network not show