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DSL failed to connect ( Message ID NAD-3305): broadband communication down

In the past 6 days I encountered ongoing error messages " Arris NVG510 does not currently detect a DSL signal or is having problems connecting to Broadband Service." I have done every troubleshooting and diagnostic test ( too many to list here); yesterday I even reset the network adapter and the mod

Questions

 • AT&T Internet Equipment

170

2

0

sbcglobal.net address - Missing past received emails

I signed into my sbcglobal.net email address, and I am missing emails that were received before March 19. All emails received between March 19 and Oct 9, 2014 are missing from my inbox, as well as emails received between 2014 and 2011

Questions

 • AT&T Internet Security

57

1

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • AT&T Internet Installation

18

0

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

39

2

0

Partial Outage?

I am in Los Angeles. I woke up today and noticed many websites are not loading. Even some parts of AT&T's site fail to load. On the website downdetector many people in Southern California are reporting similar issues. Does anyone know what is happening? Or when this will be resolved?

Questions

 • AT&T Internet Account

1.6K

35

0

0

Im terrible at math but.........

Even though math was never my strongest subject..... I think I'm missing something here and would be completely grateful if somebody could maybe a explain what is going on here..... once again not only do I have intermittent service so in 21 days I've only been active online for 7 I had a credit on

Questions

 • AT&T Internet Account

105

0

0

Some Process Improvement Ideas

Initially ordered Fiber + UVerse in July. Install scheduled for August 6. Shortly after the install window expired, received a call from install tech. Can't install anything because there are no STBs. Told to cancel the order and order Fiber separately if that was my priority. Called to cancel, got

Questions

 • AT&T Fiber Installation

317

0

0

0

Report phone wire down

I am trying to notify you of a phone wire down near (Edited as per community guidelines). This wire is hanging low and feeds in to house at (Edited as per community guidelines). Caution tape was put around it, but not currently a road hazard according to the officer. We attempted to contact your

Questions

 • AT&T Phone Equipment

92

1

0

Poweer outage cauded DVR to not be available until May 2015 firmware update

My mother was watching a recording on the DVR, and local power went out for a few moments and came back on. when she turned the STB and TV back on, she noticed that the dVR was not available. it took a little detective work, but when I allowed the network to apply the May 2015 firmware update, the D

Questions

 • U-verse TV Equipment

434

2

0

0

Philips Wiz bulbs and my Fiber Gateway don't play nice

I'm so glad I found this forum, I thought I was going insane. I have the newest AT&T Home internet fiber gateway (BGW320-505). My internet worked flawlessly for 6 months. Then I installed nine Philips Wiz lights outside my front door and garage (Tunable White BA11 40W Equivalent Candelabra E12 B

Questions

 • AT&T Internet Equipment

331

5

0

No data in Marshall/Hallsville, TX area

All data service went down a few hours ago a few miles west of Marshall, TX.  Is there an outage in the area?

Questions

 • Network Coverage

120

1

0

0

How to Report Wireless Outage?

I switched over to wireless home phone and internet last November on a family share plan with two cell phones.  Tonight (while I am at work) my wife informs me that she has no home phone service, internet or cell phone service (zip code 70722) and is even having problems texting me to inform me of t

Questions

 • Network Coverage

2.8K

2

0

0

Unlocked Samsung S21 quit working...can only text now

Bought a new unlocked S21 prior to the 3G shutdown. On March 7th it can't make or receive calls, though data still works.  Local AT&T store in the Florida Keys says I'm one of about 30 local people like this in the last couple of days, all with unlocked phones. Spent an hour with AT&T

Questions

 • Phone & Device Upgrades

887

16

0

Fiber Cable issue - No internet since Friday June 10 - affecting over 200 customers.

We lost internet 5 days ago. When you call AT&T all you get is 'do you have the app or sign up for text, updates will be sent to keep you updated'. Yes...I have both but this does not help. What is the hold up? For those of us who work from home this is huge. I work nights so I cannot go to a St

Questions

 • AT&T Fiber Account

61

1

0

AT&T Providing Relief for Californians Affected by Power Shut Offs

We continue to work with the power companies in California to keep our customers connected during this event.   We are closely monitoring our network and are aware service may be affected for some customers in affected areas. Our teams are deploying resources throughout the state, including bringing

Questions

 • Wireless Account

1.2K

3

0

0

Houston Uverse outage

Anyone have any answers about the network outage in Houston? No one, I mean NO ONE seems to know what's going on... Customer Service definitely doesn't

Questions

 • U-verse TV Account

1.3K

2

0

0

My entire service is down

Nothing works at my home after they buried the line outside my home. My kids are unable to do their school work due to no connection or service. I have tried everything. I cannot get anyone on the phone except "promotions" who hung up one me

Questions

 • AT&T Internet Equipment

37

1

0

how to report a celluar tower outage

I live in a remote area but usually have good cell service. However, over the last couple of days, it has been around one bar or drops to No Service.     So I can't make phone calls. How can I report the outage on line?  I have satellite internet so can get online but c

Questions

 • Network Coverage

613

2

0

Closed

17 hour and no internet service

Hi. Att & t is the worst ISP service I've ever  used. I commenced service  with you on 6/14/2022 by 6pm EST and the next 48 hours, service is gone! I work from home and I've not had service/network  connection since 4:30 pm EST,  yesterday 6/16/2022 till presently.

Questions

 • AT&T Fiber Account

28

1

0

Fixed wireless out

I tried calling in this morning and after an hour and waiting for the 4th person I gave up. Noone in the conglomerate phone tree seems to even know what Fixed Wireless is, but they keep billing me for it every month. I made the mistake of thinking the other day how good this service has been. But no

Questions

 • AT&T Internet Equipment

346

2

0

0

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