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24 hour and counting ATT uverse internet and TV outage in Los Angles area

I'm in Culvers City (Los Angeles) and have had no internet or TV for the last day. Definitely a remote network issue as all the model lights look happy. Called twice and got the generic "known issue, we're working on it". Anyone else having issues?

Questions

 • U-verse TV Account

379

1

0

0

Service outage in Carthage, TX

My grandparents live alone in Carthage, Texas and have apparently been without TV and phone service since early Friday morning. I tried contacting customer support, but from what I gathered the problem won't be resolved until end of business on Wednesday? Is letting an 80 year old couple out in East

Questions

 • U-verse TV Account

282

1

0

0

Houston Uverse outage

Anyone have any answers about the network outage in Houston? No one, I mean NO ONE seems to know what's going on... Customer Service definitely doesn't

Questions

 • U-verse TV Account

1.3K

2

0

0

AT&T Fiber Outage lasting days?

I upgraded to Fiber on Monday.  Technician came out and everything was going fine.  When he was about finished, he discovered that there was an "outage that wasn't letting new fiber customers connect."  He said it would probably last 1-2 hours, and that I'd be able to restart the box, plug in the et

Questions

 • AT&T Fiber Installation

204

1

DSL Outage Since Dec 17th (> 2 weeks) Still Not Repaired

My internet suddenly turned off the morning of Dec 17th and it still is off due to an "outage." Every time I call, it's the same story, still working on it and add 2-3 days to the estimated repair date. I've called at least 6-8 times and am fairly confident ATT is trying to force DSL customers out o

Questions

 • AT&T Internet Account

191

2

0

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

60

2

0

How to Report Wireless Outage?

I switched over to wireless home phone and internet last November on a family share plan with two cell phones.  Tonight (while I am at work) my wife informs me that she has no home phone service, internet or cell phone service (zip code 70722) and is even having problems texting me to inform me of t

Questions

 • Network Coverage

2.8K

2

0

0

Complaint - Trail Camera Pre-Paid

I have a pre-paid sim card in a remotely mounted trail camera. This is NOT new technology.  I am sure I am not the only customer with this issue.  I  cannot get any tech support at all because they want a pin number.  They want me to put the sim card in a phone to receive a pin

Questions

 • More AT&T PREPAID Discussions

55

5

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Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • AT&T Internet Installation

27

0

0

Poweer outage cauded DVR to not be available until May 2015 firmware update

My mother was watching a recording on the DVR, and local power went out for a few moments and came back on. when she turned the STB and TV back on, she noticed that the dVR was not available. it took a little detective work, but when I allowed the network to apply the May 2015 firmware update, the D

Questions

 • U-verse TV Equipment

450

2

0

0

Fiber Cable issue - No internet since Friday June 10 - affecting over 200 customers.

We lost internet 5 days ago. When you call AT&T all you get is 'do you have the app or sign up for text, updates will be sent to keep you updated'. Yes...I have both but this does not help. What is the hold up? For those of us who work from home this is huge. I work nights so I cannot go to a St

Questions

 • AT&T Fiber Account

122

1

0

Service outage in North Akron Ohio

When will the service outage in North Akron' Ohio be restored? It's been out since 9:30 AM on December 23rd. 2022. It was supposed to be restored by 5PM on the 23rd.  Now it's 4:05 AM on the 26th. 

Questions

 • AT&T Internet Account

72

1

Unlocked Samsung S21 quit working...can only text now

Bought a new unlocked S21 prior to the 3G shutdown. On March 7th it can't make or receive calls, though data still works.  Local AT&T store in the Florida Keys says I'm one of about 30 local people like this in the last couple of days, all with unlocked phones. Spent an hour with AT&T

Questions

 • Phone & Device Upgrades

1.2K

16

0

DSL failed to connect ( Message ID NAD-3305): broadband communication down

In the past 6 days I encountered ongoing error messages " Arris NVG510 does not currently detect a DSL signal or is having problems connecting to Broadband Service." I have done every troubleshooting and diagnostic test ( too many to list here); yesterday I even reset the network adapter and the mod

Questions

 • AT&T Internet Equipment

328

2

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

68

1

0

Broadband goes out at the same time every night

This past summer the uverse broadband would go out for a few hours beginning at 8 pm. Coming back on at 10 pm. Then it wouldn’t come back on til midnight. Now it starts an hour earlier and doesn’t come back on until 4 am. We’ve had multiple technicians and three modem replacements. Nothing has worke

Questions

 • AT&T Internet Equipment

704

1

0

0

Service Outage in Birmingham, AL

I haven't had cell coverage for my GoPhone for the last half hour on Southside in Birmingham, AL, 35205. Anyone else having this problem?

Questions

 • Network Coverage

394

2

0

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

96

1

0

Partial Outage?

I am in Los Angeles. I woke up today and noticed many websites are not loading. Even some parts of AT&T's site fail to load. On the website downdetector many people in Southern California are reporting similar issues. Does anyone know what is happening? Or when this will be resolved?

Questions

 • AT&T Internet Account

1.6K

35

0

0

Going on 6 days of no service

Internet and TV have been down for 6 days now. No estimate on return to service and I haven't seen any crews in my area.  Anyone have any luck getting someone local to provide an update? 

Questions

 • AT&T Internet Equipment

50

5

0

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