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Thank you so much for your patience! The mobile and web apps have been restored to full functionality. If you are still seeing the error message "ERR: Alarm not sent to AT&T" on your keypad AND your keypad has the flip-down door that covers the buttons, please reset the device by pressing and h
Questions
• Device Troubleshooting
Was looking for some info on the forums but hadnt found anything super useful outside of some folks with resolved issues. I've been having periods of downtime with my internet since Tuesday of this week (12/21/2021). I called after a huge issue that knocked me out of work for a few hours and with so
Questions
• AT&T Fiber Equipment
All data service went down a few hours ago a few miles west of Marshall, TX. Is there an outage in the area?
Questions
• Network Coverage
What is going on and when will it be fixed? My mother, who hasn't been a u-verse customer for even a month, had her u-verse go out Jun 26th during a storm. This means she has no TV, Internet, or more importantly, no phone, except her cell phone. All we have heard is they had an RT syste
Questions
• U-verse TV Account
Is anyone else experiencing an AT&T internet outage? My service is located at the west end of Alpine Heights road, but I'm currently working at my business in downtown San Diego. House guests say the internet has been non-operational for a couple of hours. Saturday January 25th at 4:00 PM
Questions
• AT&T Internet Installation
Nothing works at my home after they buried the line outside my home. My kids are unable to do their school work due to no connection or service. I have tried everything. I cannot get anyone on the phone except "promotions" who hung up one me
Questions
• AT&T Internet Equipment
I signed into my sbcglobal.net email address, and I am missing emails that were received before March 19. All emails received between March 19 and Oct 9, 2014 are missing from my inbox, as well as emails received between 2014 and 2011
Questions
• AT&T Internet Security
Power went out on North Shore / Kaena Point due to car hitting pole, AT&T went offline at the same time. HECO outage map says restoration estimated at 3pm
Questions
• Network Coverage
My grandparents live alone in Carthage, Texas and have apparently been without TV and phone service since early Friday morning. I tried contacting customer support, but from what I gathered the problem won't be resolved until end of business on Wednesday? Is letting an 80 year old couple out in East
Questions
• U-verse TV Account
Anyone have any answers about the network outage in Houston? No one, I mean NO ONE seems to know what's going on... Customer Service definitely doesn't
Questions
• U-verse TV Account
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
• Wireless Billing
I switched over to wireless home phone and internet last November on a family share plan with two cell phones. Tonight (while I am at work) my wife informs me that she has no home phone service, internet or cell phone service (zip code 70722) and is even having problems texting me to inform me of t
Questions
• Network Coverage
We lost internet 5 days ago. When you call AT&T all you get is 'do you have the app or sign up for text, updates will be sent to keep you updated'. Yes...I have both but this does not help. What is the hold up? For those of us who work from home this is huge. I work nights so I cannot go to a St
Questions
• AT&T Fiber Account
I've tried every method possible without success; nobody in support can help and I've wasted hours trying to report this issue. MTR shows the AT&T owned server in Redmond, WA with the IP of 71.157.120.38 at 70%+ packet loss. Two AT&T employees have confirmed this but have said "we don't know how to
Questions
• AT&T Fiber Equipment
Even though math was never my strongest subject..... I think I'm missing something here and would be completely grateful if somebody could maybe a explain what is going on here..... once again not only do I have intermittent service so in 21 days I've only been active online for 7 I had a credit on
Questions
• AT&T Internet Account
We continue to work with the power companies in California to keep our customers connected during this event. We are closely monitoring our network and are aware service may be affected for some customers in affected areas. Our teams are deploying resources throughout the state, including bringing
Questions
• Wireless Account
What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money
Questions
• AT&T Internet Installation
So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues. I've restarted the entire system multiple times. The problem is most noticeable on TV where you wi
Questions
• AT&T Internet Installation
I upgraded to Fiber on Monday. Technician came out and everything was going fine. When he was about finished, he discovered that there was an "outage that wasn't letting new fiber customers connect." He said it would probably last 1-2 hours, and that I'd be able to restart the box, plug in the et
Questions
• AT&T Fiber Installation
After a short power outage, one of my networks disappeared, the 5G network is still there, yet the one without 5G is not. I need the non-5G network as it sometimes requires too much power, therefore it takes a long time to buffer/load on my phone and other devices; as well as the 5G network not show
Questions
• Other Phones & Devices