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Does AT&T know their website is buggy and does not appear to be taking payments correctly? Have you guys been hacked?

I use Firefox browser: 1. I log in. I select I want to pay my bill.  I get a white blank screen. 2. I log in. I select I want to manage my text-2-pay.  I get a white blank screen. I change to Google Chrome browser: 1. I log in.  I select I want to view billing.  I select I w

Questions

 • Wireless Billing

67

0

0

Outage in Texas

Any outages in central Texas 01/07/2017???? No internet on any device. Cell service drops calls!!!

Questions

 • Network Coverage

203

1

0

0

Was there a fiber line cut yesterday in New Orleans?

My IT people are telling my organization (of over 30K people) that the reason our network was all jacked up yesterday is because of a fiber line being accidentally cut yesterday in New Orleans. I searched high and low but found no reports of this. Is there a definitive way to prove this did not happ

Questions

 • AT&T Fiber Equipment

47

1

0

3 weeks--No landline, no help

We don't know what else to do. We live in an area where cell phones don't work and there's no broadband. We use a satellite for internet access. Our line went dead on Christmas eve in a snowstorm and has been dead ever since. This is unrelated to the explosion in Nashville as far as we know. The

Questions

 • AT&T Phone Account

30

2

0

Unlocked phone no phone service Stockton CA

last time my phone worked was 3 days ago. whenever I call out iy hangs up. whenever I get A call, goes to voicemail. Data works fine, texts too. Visited the store and they said unlocked phones are having issues. any more information appreciated.

Questions

 • Samsung

57

2

0

AT&T Fiber outage

My AT&T Fiber has been down since mid afternoon on 7/3/17.  Tech Support states will be fixed by noon today.  I anyone else in the Cary, NC area having problems today?

Questions

 • AT&T Fiber Account

643

1

0

0

land line not working again

I think that if there was a bridge to jump off of. ATT would be the reason why.  For the last 2 weeks land line might work 2 hours a day @ different times a day.  I have called different times to get this fixed but with in a few hours here we go again.  ATT customer service should no

Questions

 • AT&T Phone Equipment

58

1

0

Installation fiasco.....and then some

Trying yet another avenue.   I've spent many hours over the past weeks trying to get fiber installed CORRECTLY into my new house.  Here's the run down of what i've run into: Couldn't get verification of service at houseHad to escalate by calling back door numbers, finally got engineering to come out

Questions

 • AT&T Fiber Installation

840

3

0

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

219

3

0

1T Fiber Service Cuts In and Out

Our Youtube TV regularly goes into buffering to the point where we have to get out and repower the TV to get it unstuck. Youtube TV says it is the internet service.  Our Sono's which worked perfectly until we went to AT&T Fiber now cuts in and out so frequently it is no longer usable. 

Questions

 • AT&T Fiber Account

39

7

0

MULTI-DAY OUTAGES OF MOBILE INTERNET AND PHONES IN ALABAMA

Second day in a row of zero internet signal and zero phone service in Alabama. WE CAN'T EVEN DIAL 911. When you call customer service from a Non- AT&T phone: AT&T "is experienceing longer than usual wait times" and several hours on hold is wasted time because your call goes unanswered. T

Questions

 • Network Coverage

10

0

AT&T Fiber service out in Durham, NC

My AT&T Fiber internet has been down since Friday, June 17 2022. I have called a few times and am told there is some damage, somewhere, and that service should be restored by Tuesday. This seems a bit unusual to me. In the 5 years that I have had this service I have never experienced an outage o

Questions

 • AT&T Fiber Account

210

8

0

How do I get my old LG G4 phone reactivated after 9/8/21?

I was sent a new phone that doesn't work and my old cell phone had it's service removed because it's not 5G capable. I cannot log into my AT&T account because I don't have a connected phone so I receive a verification code - even after entering my ID and password correctly. I don't care about yo

Questions

 • Wireless Account

55

3

0

8.8.8.8 (Google DNS) unreachable from U-Verse FTTH and AT&T Cellular

8.8.8.8 (Google DNS) unreachable from U-Verse FTTH and AT&T Cellular. It is not a Google problem, as 8.8.8.8 is reachable from Comcast, WOW, and Google Fiber. Traceroute:  1 [Internal Router IP Removed] ([Internal Router IP Removed]) 4.421 ms 2.079 ms 2.140 ms 2 162-239-32-1.lightspeed.brhmal.sbcgl

Questions

 • AT&T Fiber Equipment

629

1

0

0

AT&T Fiber Internet Running Slower than normal - do I need a replacement Gateway?

Been using AT&T Fiber Internet and typically (for several years) normal speeds are 900+ mbps both down and up. This past weekend it has slowed down, and gradually increasing.    Started at 50mbps on speedtest and has now maxed out at 150 mbps consistently. Here's the weirdness. 

Questions

 • AT&T Fiber Equipment

41

1

0

Outage Length

Hello, had fiber installed last week, was working great, then yesterday (Oct 12) it went down. Called to report the problem and said the soonest they could have somebody out was Friday (3 days) unfortunately wasn't going to be available so next availability was Monday (6 days). Is this typical? Than

Questions

 • AT&T Fiber Account

132

3

0

Service down for 7 days and counting. No work being done to fix.

My service has been down for 7 days due to an issue with a line (a line common to several houses on my street, not my houses service drop).  No progress has been made, in fact, nobody had been seen working to replace the line. This is causing data overages on our cell phones, severe inconveniences f

Questions

 • AT&T Internet Account

2K

2

0

0

Internet Outage

I would just like to know why my Internet has been down for 5 weeks and not been restored???? Waggaman LA 70094

Questions

 • AT&T Internet Account

43

4

0

Little to No Data service at home past 30 days

On 9/18 I received a text from ATT telling me that they have "enhanced the wireless network in my area" which should help me stay connected for faster internet speeds. I usually get 10-15meg download and 3 uploaded...depending on weather. some more background we live in a very rural area where we ha

Questions

 • Network Coverage

117

4

0

Outage

ETA for Internet outage in Cary NC

Questions

 • AT&T Internet Account

17

1

0

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