
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
if power goes out and i have uverse phone line, can i plug in a regular phone & will it work?
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
Closed
Learn why your internet may not be working and how to fix it The fastest way to get back in service and get rid of the blinking red broadband light is to perform one or all of the following: Restart the modem Secure cable connections Reset the modem (Last) Press the red reset bu
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Is there a DSL outage in North Carolina? Mine has been out for a few days. I would try to sign into my account to troubleshoot and resolve the problem, but according to AT&T's troubleshoot and resolve page, I do not have a DSL account, even though my account info clearly states I do, and have schedu
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I was without U-verse TV and internet for about 9 1/2 days last month. Will there be a billing adjustment for lack of service for more than a week? John in Houston
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
For some reason the wireless phone signal is terrible in my house/neighborhood. Even if I show good signal at the top of my phone, I still experience issues. Phone calls constantly drop and or cut out. My signal is worse at home than it is anywhere. The entire neighborhood has the same issue. Is the
Questions
•
Network Coverage
Accepted Solution
Official Solution
Closed
Learn how to track an outage and what to do when your service is not working So, what can an outage? A lot of things! During my time with AT&T, I have seen and heard it all. One time a car hit one of our utility boxes. Someone was digging a hole and went through our cable. A tree fell and hit a
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hey, For a few days now I have had no internet connection using my data plan and all calls I try to make never dial. I have no dialtone and I get an "Emergency Calls Only" sign. I thought that low bars had something to do with no dialtone, but I visited an area in Urbana with 4 bars on my phone and
Questions
•
Network Coverage
Accepted Solution
Official Solution
Closed
Hi there! We are currently experiencing network difficulties in the Northeast area caused by a weather event. We are currently working to resolve this issue and will update this topic with any updates. Additionally, customers are experiencing degraded or loss of service in the Los Angeles area.
Questions
•
Network Coverage
Accepted Solution
Official Solution
As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no
Questions
•
HBO Max Login & Installation
Accepted Solution
Official Solution
I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Are there issues with the towers in Santa Barbara/Goleta and Port Hueneme California? Because lately we been having problems in getting service, either its slow or no service. Yes we have done the rebooting network and sim removal. Still doesn’t work.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Called Uverse after the first outage at 7:00pm - 45 minute wait, so I started to suspect it wasn't just me. I rebooted the gateway, and all seemed fine. Then again at 8:05 it went out - rebooted - started getting annoyed that it was fine on a crap TV day (Saturday) and having so many issues on Sunda
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
My ATT services (home phone, Uverse, Internet) were out of service for a little over 7 days. How do I receive credit for the time down?
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Is anyone else having land line service outages in West Redding, Calif, 96001 zip code? (Cell phone doesn't always work in this rural area, land lines are 'a must have' as a back up!)
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
If you have just started having trouble or your service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Managers and are the most common fixes based on their interactions with other forums members. Note:
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Multiple people, including myself have not been able to make or receive phone calls all day. Data works and text works but we can't make a single phone call. I am in Macomb, Michigan. I have between 1 and 2 bars of service.
Questions
•
Network Coverage
Accepted Solution
Official Solution
Hello, I continue to get the error message "Your call can not be completed at this time" When I call our RingCentral Toll Free number. I thought it was related to the WiFi calling, but that was just a fluke. Today I am having issues calling our toll free from AT&T Cell network. I called
Questions
•
Other Phones & Devices
Accepted Solution
This past weekend, my home network internet was down for 2 days because of an ATT outage. This was an extremely rare event, but it was very disruptive to my work. What is more common, in my case, are power outages which, despite my backup batteries, take down by broadband connection. So, w
Questions
•
AT&T Internet Equipment
Accepted Solution
I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat
Questions
•
Wireless Billing
Accepted Solution
I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH
Questions
•
AT&T Fiber Equipment