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Order Cancelled, credit ran several times, deposit required?

I placed a order for a new line of service with a representative over the phone, we ran it for two lines and the first line came back with 0 deposit and the second a $500.00 deposit. At that point I opted for just the one line, I paid the taxes of $74.63 recieved the T & C’s manually because the rep

Questions

877

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Order don't get the address However the address is right

I've checked the address many times.However, the email of order said they didn't get my address right.They told me to call with the order number and the passcode. The point is I don't have passcode and I even don't know what it is.Now I'm using the card I brought from travel agency.This card only ca

Questions

240

1

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unresolved issues regarding misquoting of service offered

I established service with AT&T about 3 months ago.  When I contacted them I was offered a fiber optic connection.  I was quoted a price and agreed upon it and authorized them to bill me for the product offered.  When the technician came to set up the equipment he informed me that the service I was

Questions

266

0

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Order and Refund Mayhem

I ordered an Apple Xs 64GB on October 7, 2018 at a store. The store did not have the phone in stock, so they said they could ship it to me. Fast forward to day of supposed delivery: UPS reports phone as "stolen", this was a Friday. I call ATT on Monday, they say I need to go to the store, so I go to

Questions

161

2

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Iphone 8 plus shipment is delayed

my order status is still preparing to ship for 6 days. I don't know why it takes so long to get a iphone 8 plus since iphone xs, xr and max are released... Don't ever order online from AT&T. The customer service is horrible and I am really upset about this.

Questions

353

0

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Order cancelled because ATT couldnt verify my identity!

So I just went to pm the ATTCares because the convos want to be kept private. I go to PM them and ATTCares and ATTforums no longer take PM???? I want to know who I can email all my pics of chats and cancelled orders. I also have pics of the runaround. No lie!!! Well if i dont get a response soon I w

Questions

261

2

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AT&T cancelled Order for JBL wireless speakers

Respected AT&T -   Order #  [edited for privacy – please do not post personal information] was placed: 10:37 PM CDT September 25, 2014.   I have recieved email for cancellation of this order from AT&T, claiming that in not available after 2 weeks o

Questions

957

1

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FedEx lost package in the warehouse.

On August 18th I've purchased Samsung s6 plus with 2 other items, and chose to port one of my family members to my Family plan. My order supposed to arrive between August 21 and 25th, per tracking number my order is located in FedEx's warehouse about 350 miles away. When I contacted FedEx they told

Questions

591

2

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iPhone 6+ Premier order limbo

Placed preorder a little before 12am pst. Got an order confirmation page and order ID.  $1 charges on my card.  No email, no ability to pull up order status, get errors when I check upgrade status via site, Premier support is worthless and having me wait 48 hours for an answer.   &nb

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916

9

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My order was messed up.

I placed an order online and I was told I only had to pay sales tax. After doing so I received an email saying I had to pay more money  so I canceled the order until further not nice. I was told I had ten day to make good on my payment. Now the system wants me to pay full price per device.

Questions

703

3

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Provide reliable communication to customers.Very disappointed!

I would like to this as an opportunity to explain my dissatisfaction on my recent purchase. I have placed an order online for Fiber connection and throughout the process it never asked me about when i would like to have my service activated. The system just picked up the date automatically without m

Questions

354

1

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iPhone 7 Plus order cancelled

My highly awaited iPhone 7 plus order is cancelled by AT&T after 1 day of accepting order. I had placed order on 9th Sept and supposed to receive order on 16th Sept. I need this phone before 6th Oct as I am travelling to UK for 1 month after that. Now if I place new order in store, I will get phone

Questions

569

3

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Issue while using Promo code on Accessories

I recently booked an order with AT&T by transferring my number from Sprint to AT&T along with buying iPhone 6 Plus in the same order. The chat agent gave me a $75 off accessories Promo code.I did check with the agent if I can use this promo code later. I did not want to use it while booking my order

Questions

396

1

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Refurb S5's where??

Where are the refurbished Galaxy S5's that AT&T keeps showing on web, but are not available?I know it's a great deal for free with updated contract, but it is only great if the phone is available.Let's get some phones, already!

Questions

846

5

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Attempting to Order iPhone 6 and Says I will Be Charged $40 Monthly

I currently have the Mobile Share Value Plan 10GB plan.  When I am ordering the iPhone 6 the order review of charges says that I will be charged an additional -- I think -- $40 monthly.  Can I not use the Mobile Share Value Plan 10GB for my iPhone 6?  Please advise.

Questions

799

1

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Access to DVR from uverse.com or mobile app not working

I log into my uverse account. I know it is logged in because it tells me how much I owe on my bill, etc. When I go to "access my dvr," it goes to the screen where you can search for programs, etc., but when I find a program and tell it to record the series or the episode, it tells me to upgrade my s

Questions

1.6K

3

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Damage phone return issues

On 9/22/2018 I ordered a refurbished iPhone 6 from AT&T. It shipped on 9/23 and arrived on 9/25. But the phone arrived damaged. The screen was separating from the case by what appeared to be battery swelling. I returned the phone the same day using the original packaging and provided return label.Th

Questions

364

1

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Tracking

I ordered the iPhone 7 PLUS BLK 32 GB about 3 weeks ago, my shipping dates changed from 11/10-11/17 to 10/20-10/27. Today is obviously the 24th, so when should I expect to see my tracking number. All I keep hearing is "frequently check your e-mail," but what good does that do? I just hope it actuall

Questions

325

2

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Think about switching from AT&T because of order issues

I have been with AT&T since 2006, we have 5 personal lines.  I have also 20 business lines (Smart Phones) on my business account.  I ordered my Daughter a Iphone6 Plus 128 gig for christmas, and I pre-ordered in sept.  The shipping dates had change 3 different, and I had it esculated 3 times to get

Questions

312

2

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Phone order never received, but tracking says delivered?

I ordered a new phone but it never arrived, but the tracking says it was delivered. The escalations team told me to file an incident report with FedEx containing the IMEI of the lost phone and email them a photo of my ID and they would send a replacement to the local AT&T corporate store so I could

Questions

2K

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