
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Right now, I have an Arris NVG589 2.4GHz modem/router, and I've been trying to determine if I should get a booster, repeater, or extender to cover the dead or weak wi-fi zones in my house, which was built in 2005. After some reading up, it seemed my best bet would be a powerline extender. But then I
Questions
•
AT&T Internet Equipment
The lights on the front of my Motorola modem quit flashing (no lights at all) on Thursday even though the power cord seems to be working. I cannot connect to the internet and when I contacted support, they said it was because of a outage in my area. Shouldn't the power light on the front of the mode
Questions
•
AT&T Fiber Equipment
Hello everyone, would like to share and ask for confirmation about my recent experience with tech support: called tech support, regarding an issue I'm experiencing which is related to range. Basically there is a spot in my house where the signal is really low and all my devic
Questions
•
AT&T Internet Equipment
Please help, I'm tired of talking to L1 support and having techs come out to the house. I'm not disparaging anyone at all, I've done support and know the ropes, but this is a tougher problem than an L1 support person or an installation tech are equipped to solve. For the last several months I freq
Questions
•
AT&T Internet Equipment
My U-Verse setup has an NVG589 router. My old range extender died. I got a new one and tried to connect, but all of my efforts led to the wireless Internet access menu on Windows 10 as "No internet, secured." One hour on the phone with that device support failed to correct problem. Replacement
Questions
•
AT&T Internet Equipment
I just signed up with the best possible speed for uverse internet which is 45Mbps. Wired, I'm getting the full 45Mbps speed based on Ookla speed test. However. When I do my wireless speed test from iPad and iPhone 5s, I'm only getting between 19-24 Mbps. I already did the optimization for the nvg589
Questions
•
AT&T Internet Installation
We pay for 1000 mbps but only get a fraction of that wirelessly. I need to hardwire my MAC into the NVG589 to try and acquire something close to what we pay for. The first two of four ports are currently used, so I have attempted to link with the third and fourth with an Orange light appearing for
Questions
•
AT&T Internet Equipment
Ok, I need my RG ( NVG589 ) set up as bridge mode. 1. is it possible ?2. how do I do this without paying $15 for paid tech support(Imaging "tech" clicking a drop-down "bridge mode - active" )3. Bridge mode == Bridge mode. no work arounds, no "DMZ", no "redirect traffic to router ip". I just want
Questions
•
AT&T Internet Equipment
Looks like the NVG589 is having constant issues and no one can come up with a solution. My device randomly reboots for no apparent reason. There has been lines replaced (from the pole to the gateway and everything in betweem), Gateway's swapped, things checked at the pole, you name it. I logged i
Questions
•
AT&T Internet Equipment
I have an NVG589 Modem and my magic Jack does not work with it either. I tried downloading the manual unsuccessfully. It comes thru as a list of numbers. This Modem replaced my previous modem that got hit by lightning,. ever since my magic jack hasn't worked and none of my Tv's and DVD can connect t
Questions
•
U-verse TV Equipment
I'm having some DNS issues, not responding/responding ...Anyone has any ideas?The device was factory reset two days ago, so that shouldn't be an issue. Just a note. I just upgraded to the 50mb and so far the Wi-Fi has proven to be VERY unreliable.I was on the turbo and the Wi-Fi NEVER failed! They c
Questions
•
AT&T Internet Features
I purchased a Apple Time Capsule and looking to configure it with my Motorola NVG589. I essentially would like to use my Time Capsule as the primary router. I would like to bridge the time capsule with the router. I know how to disable the wireless on the uverse router, how would I bridge it to the
Questions
•
AT&T Internet Features
I see and read a lot of posts about setting up my NVG589 router to use with MS Remote Desktop. I had used it flawlessly with my former Uverse router a Pace 3801HGV. Since they removed Remote Desktop from the list of preconfigured services (uh....why?) they have successfully generated more confusion
Questions
•
AT&T Internet Equipment
I have the Motorolla Uverse modem NVG589 box and I have seen several post on how to setup an external router. I followed these instructions that were shown for Linksys and Asus routers.... I also added OpenDNS to the Asus DNS router fields... but after about 6 hours of this setup My Uverse TVs qui
Questions
•
AT&T Internet Equipment
It worked when I tried the instructions described for NVG510!Use this link and follow the same instructions to setup your port forwarding for NVG589 http://portforward.com/english/routers/port_forwarding/Motorola/NVG510/QSee_QT4_DVRs.htm
Questions
•
AT&T Internet Equipment
My internet speed has usually been 400kbps which is pretty crappy. But about 9 months ago it got even worse. it is now 150-200kbps. This (Edited per community guidelines). I'm wondering if there are any fixes to this aggravating problem. I am connected to my router with an ethernet cable.
Questions
•
AT&T Internet Plans
I was having lots of problem with my 2-wire router and an AT&T tech replaced it with the NVG589 and I am seeing some strange stuff with my hosts with static IP addresses. For one the hostname of a mac host was changed to "unknownXXXXXXX" where those X's is a string of hex code. Also, the domain was
Questions
•
AT&T Internet Features
Hello, I have an Arris NVG589, and I would like to reconfigure this device to restrict guest Wi-Fi account usage at night? Is there a way to do this so it will be automatic at a set hour in the AM? Or is my only option to turn on or off the guest account manually?
Questions
•
AT&T Internet Equipment
Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad
Questions
•
AT&T Internet Account
Hello, Tried calling ATT but not sure why as I knew it would not be a good use of time. Have UVerse internet and am having issues with time it takes for pages to load. Speed tests show correct speed but websites are taking enormous time to load on all computers and devices both wired and wireless. I
Questions
•
AT&T Internet Equipment