
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
ATT recently said they would no longer provide updates to my NVG589 gateway. They said it will still work but I will no longer receive security patches and improvements. Does this leave me open to a security breach? Will ATT provide a new gateway that they will support?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have an Arviss NVG599 modem/router for my internet and want to install a Motorola M2600 router in tandem from the NVG599 WAN line so I can get better internet coverage. What do I need to do to get these two routers working together?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I'm being charged a $10 monthly fee for using the NVG589 supplied to me by AT&T. Could I use my own modem/router purchased locally? If so what would the required spec's be? If not, why? What are my options?The NVG589 does not provide me with a strong signal if I'm in a different room. It never has.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have bought a same model NVG589 from ebay and need to return the original model to AT&T so that I could save $7 a month. I asked this request thru AT&T customer service but they said this is not work for me. I couldn't understand this absolutely not make sense.I complaint this and am trying to app
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I just got mine Thursday and somewhat like it but I do have one very big problem and that is trying to get my Google Plus to all ways work. Sometimes it will load up then try it in a few minutes later it will not fully load. I have tried everything I know how to do and still having the same problem.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hi, I've seen multiple postings, with many suggested alternatives for placing a second wireless router behind my already-setup Motorola NVG589 Uverse RG. Can anyone direct me to DEFINITIVE instructions on how to configure the second wireless network behind the NVG589? My desired configuration is the
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hello all. First post here 🙂So after years of a max of 3Mbps service in my area, today I received an email that now -Max Plus 18Mbps was available. I placed an order... and immediately lost all internet on my NVG510 modem. I called tech support and the very nice woman there tried stepping me back d
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
So im trying to forward ports for my xbox 360 on my new arris nvg589 gateway that at&t gave me and ive run into some problems. When i want to do the ports 80 (TCP) and 53 (TCP and UDP) it gives me a message saying " Warning: The change you are attempting to make may cause AT&T U-verse TV to stop
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Just wondering if UVRealtime works with the NVG589 now? TIA
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Does the NVG859 gateway lose it's settings after a power outage? I had a short power outage of only 5 minutes & after a few minutes more, Uverse TV came back but my internet, especially WiFi was spotty at best. Turns out the NVG859 lost the pass through/bridge mode settings. I use a Netgear R7000P
Questions
•
AT&T Internet Equipment
Accepted Solution
DVR is not recording any shows whatsoever...Called Tech Support but they are unable to help because of a personal router...Here is the setup ATT Modem Motorola NVG589 (doing DHCP, 192.168.1 segment) > Netgear R7000 (doing DHCP, 10.0.0 segment) > ATT DVR (IP Address = 10.0.0.XX, Default Gateway = 10.
Questions
•
U-verse TV Equipment
I'm trying to enable port forwarding (in this case port 3640) for a device on my network, but in the "firewall" "nat/gaming" settings in the gateway config, my device does not show up under "Needed by device". The device does correctly show up in the "Device List" and it otherwise functions correctl
Questions
•
AT&T Fiber Equipment
I have a large problem with my router. My PCs can open any webpage they want on Browsers, but any other program (like an anti-virus program trying to update, or a game launcher) cannot send information to the internet to get anything back. I am currently trying to put in "7198" as a "TCP" what is us
Questions
•
AT&T Internet Features
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
•
Wireless Billing
I've had AT&T Internet service for several years now at my current address, a condo building. I've had no problems for years. The last two weeks I've had intermittent outages a few times per day that last anywhere from a few seconds to a minute or two. Sometimes the router displays
Questions
•
AT&T Internet Equipment
I just went through living H3LL trying to get my NVG589 w/ Gigapower to connect to my ASUS RT-N66U router. A little background - I was doing port mapping for 443 through the 589 until I added a wireless DVR and the access point took over port 443. This has been somewhat well documented on the forum
Questions
•
AT&T Fiber Equipment
What should one expect when a tech comes to change setup from iNid (External box on house + internal box inside house with battery unit) ? Do they normally keep the iNid outside, bypass it in some way, and then install the NVG589 inside the house? Also, I have coax distributing to all my STB boxes
Questions
•
AT&T Internet Equipment
AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al
Questions
•
Network Coverage
Hi everybody, I have been looking for a way to make a 1TB USB3 external hard drive of mine into a network drive that anyone on my home network can access. I don't need anything fancy, I just want to be able to map the drive on multiple Windows devices simultaneously. What's the best way to do this?
Questions
•
AT&T Internet Equipment
I can't figure out how to have a Open NAT type instead of Moderate. I have seen other threads on how to open NAT type for Xbox and PS4, but haven't seen any for PC gaming. I'm trying to play BO3 it stays at moderate. On the game is says it tried accessing a port but was unsuccessful. I tried fol
Questions
•
AT&T Internet Equipment