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internet stops working, but signal is good.

I have a strong signal (-93 Dbm) but no or very intermittent internet connection. This is across all devices in the house. 3-4 bars but constant dropped internet. This has been going on for about a month now. Will work great for 5-10 minutes, then even simple pages wont load for 5-10 minutes. What i

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Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

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What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

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60

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Internet services

I’ve had internet through At&t for a little over a month and it’s been nothing but constant problems, I’ve had multiple technicians come out to fix connectivity problems I have with the internet. Then the problem is fixed for about a day and it just starts all over again. So far worst service I’

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57

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How do I find out the status of my repair on weekends

How do I find out the status of my repair on weekends My service went down on Friday, the tech arrived on time and began troubleshooting. She discovered another tech had cut our connection to hook up another customers service. She needed the equipment to make the repair but it went past working hour

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16

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Problems with IFWA-40 Wireless Internet device

I have been having nothing but problems with my IFWA-40 Wireless Internet device for months now. The device was replaced a little over a year ago and has been working fine since...until about June, when connectivity became a problem. We only use this device for the phone, not Internet. Our cordle

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ATT Internet -- huge latency

For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image. I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless. We had some severe wea

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120

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Outage

We’ve had an 8 day outage in 94611. No transparency from anyone contacted about the issue.  Told 96 hours ago it would be 24-48 hours, told same thing yesterday. I’m seeing a lot of Sonic trucks installing new customers but nary an ATT repair truck. Are there federal regulations regarding exte

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84

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Intermittent Internet Service?

Just wanted to share a possible solution for anyone having intermittent internet service. I know this may not work for everyone but it’s worth giving it a try.  Until recently I was having uninterrupted internet service.  Then about a month ago, my internet started going out for minutes o

Questions

1.3K

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Internet outage

My Internet has been down for 3 days now and all they keep saying is they are working on it. Is anyone else having this problem? They say it's an entire area across New Orleans but I can't tell if it is or if they just telling me that to shut me up. Can someone let me know if they have been havin

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105

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fixed wireless connection drops out repeatedly

My fixed wireless connection continually and repeatedly drops out. The speed test is awful. It reveals that our speed drops off to nothing and then perks back up to normal. This does this repeatedly. This has been doing this for over 2 weeks. There is no one in customer service who understands. I ca

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41

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My network is missing

How do I add it back so my iPhone and tvs can access the network?

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7

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PHONE LOCKED

I’m having issues trying to switch my Carrier from AT&T to Docomo Pacific as I’m visiting Guam. Docomo Pacific, the local carrier here, noted they would do a test run on their ESim, and instead, full on installed in. When this happened, my phone was locked by AT&T and there is now nothing Do

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35

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U cut off my service and it's suppose to be free unlimited and I didn't even get to use it a hole month

I've got a government phone with yall and I haven't even had it a month and you cut my service off and I need to know why u can't go with no

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39

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Phone has been blacklisted

I had lost my phone a couple of months ago and reported it lost or stolen and then I had found it and reactivated it and now a couple months later they keep shifting it off as though it's blacklisted a man at the attention&t store said. He turned it back on for me twice just to have them shut i

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21

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

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70

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Phoenix 4 phone - not sending or recieving text messages

My text situation has gotten progressively worse. Often I cannot receive picture messages. In the past 24-48 hours, texts have been getting stuck in the "sending" stage.   Restarting the machine sometimes helps, but not always. I have also not received any messages after testing.

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126

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Haven't been able to unlock an old phone

I have been trying to unlock an old phone for the past week. Tried multiple times online, all I get back is "we are missing some info and cannot unlock your phone now" doesn't tell me what issue it is. Spent 45 min on the phone with customer service the other day only for them to tell me that it wil

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13

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Unlock Device

It seems like AT&T has a pattern of sometimes not unlocking their customer phones after they are paid off. My phone is paid off, my bank account shows the charge, plus I have the receipt. This feels like theft, because this device should be unlocked, but instead I am receiving a pop up that clai

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67

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

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24

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