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Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

Questions

 • Network Coverage

31

2

0

Can AT&T look up an old phone number

I need to find an old phone number i had in 2007. i know thats a long time ago but i need this phone number so that i can recover my federal employer id number. the IRS has to have the phone number to look up the business that was associated with it. i really need to find out what my FEIN is beca

Questions

 • AT&T Phone Account

57

1

0

Landline Removal

I have a landline that I don't use and would like removed. The tension created by the line is causing damage to my vinyl siding and I need it gone.  What do I need to do to make that happen?

Questions

 • AT&T Phone Equipment

37

1

0

Japan no service

I live I japan, I have iPhone 5S and I use the international plan.   For the past few weeks my phone (and all of my colleagues phones) have been in loop of changing from docomo service with full bars to KDDI which has 0 bars and then finally no service.  This loop happens everywhere I go all day lon

Questions

 • Network Coverage

488

1

0

0

no service

We were without service for a week, one day of good service and now its back out again?  Is there somewhere I can contact to report this outage?

Questions

 • AT&T Internet Security

436

1

0

0

Closed

Having trouble trying to cancel prepaid autopay system

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

Questions

 • Account & Usage

15

1

0

Do you work from home? How long can you afford to be without internet?

I had an outage last Friday. They were able to come out and fix it Saturday. It turns out someone had disconnected me at the main box. Sunday, they did it again and now I have to wait until Saturday to get it fixed. This is unacceptable. It would take 5 seconds for someone to plug in my line at the

Questions

 • AT&T Fiber Equipment

40

1

0

Bad reception since 6-months ago with LTE and iPhone 6

At the beginning of this year, my iPhone had great reception where I teach at City College of San Francisco. In the same building where I have had exemplary reception for years, I now have NO SERVICE most of the time. Once in awhile I get one bar. I'm in urban San Francisco where you should have ste

Questions

 • Network Coverage

910

1

0

0

Calls not going to vm

Tried the above suggestions. Reset phone, didn't work.   Reset VM password, still not working. 

Questions

 • Apple

80

3

0

Closed

17 hour and no internet service

Hi. Att & t is the worst ISP service I've ever  used. I commenced service  with you on 6/14/2022 by 6pm EST and the next 48 hours, service is gone! I work from home and I've not had service/network  connection since 4:30 pm EST,  yesterday 6/16/2022 till presently.

Questions

 • AT&T Fiber Account

29

1

0

Gateway WiFi dropping out

My ATT Fiber service is fine, and devices connected via ethernet receive the signal no problem. However, the wifi signal has been intermittently cutting out over the last couple of weeks, rendering phones and tablets on the network almost unusable. Over the last week, I have repeatedly reset the

Questions

 • AT&T Fiber Equipment

73

2

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

 • Wireless Billing

39

4

0

Missing the email contact address to get in touch with the AT&T PREPAID customer service

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

Questions

 • Account & Usage

18

1

0

fast card missing numbers

i recently purchased a fast card for 50 to put on my prepaid number when i scratched the grey scratch off panel the numbers scratched off too now i cant read them in order to put them on my phone what can i do now?

Questions

 • More AT&T PREPAID Discussions

84

1

0

email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

 • AT&T Internet Security

37

0

0

Closed

Someone stole my AT&T Phone Number

Without my authorization my phone number has been stolen and transferred to T-Mobile. When I called At&T they told me they need to "investigate" and can take up to 5 days. This is absolutely ridiculous and unacceptable. My phone number is used for work and the only phone line I have. I have been

Questions

 • Wireless Account

261

3

0

International Add on

I have paid for international travel add on and East Asia long distance add on but I can't receive any texts in China.

Questions

 • Other Phones & Devices

36

2

0

No text, no calls, no data

I recently activated my new go phone, an alcatel ideal 4060a, new sim card, new number and everything and filled it with the $45 a month option. Last night I sent a couple of texts to make sure it was up and running and they sent fine and I recieved responses ad verything. But when I woke up this mo

Questions

 • More AT&T PREPAID Discussions

382

3

0

0

mY TECH HAS NO CALL NO SHOWED YET AGAIN. Has anyone EVER successfully done anything but pay their bill on this app OR site???

I cannot take this company anymore, I really think I could have campaigned with ym neighbors to get competition to bring their serves on down the road for the tristate AREA if I could have back the time wasted, a COMPLETE circle (Edited per community guidelines)-trying to get a tech out to do their

Questions

 • AT&T Internet Account

126

3

0

Wireless Bill phone bill

I was locked up in jail from February to October how can I make payment plans to get this 921$ bill to go down

Questions

 • Wireless Billing

27

1

0

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