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How do I request AT&T internet to be extended into my new neighborhood?

I am relocating to an area where AT&T is available about 4,000 feet away. In the area I will be moving, there are around 20 houses being constructed in the new phase of an existing neighborhood, and I am wondering how we can request AT&T be extended to this new area (equipment made available

Questions

 • AT&T Internet Installation

228

1

Problem with ZTE SPro 2 Unlock

Hi, I have received the Unlock code from ATT for ZTE SPro 2. But i don't get the message mentioned in step 3. The device recognises the non-ATT SIM but no pop-up message to proceed with unlock. Attached is the image of the screen i get once i power it on. Please help. Using a Non-AT&

Questions

 • Other Phones & Devices

124

6

0

Prepaid account disconnected two months into one year contract!

I purchased a prepaid account for one year of service ($300) in March 2022. It is now May 2022 and my service was disconnected.  When I try to log into the prepaid account, the site says I no longer have a registered account.  I tried calling prepaid customer service, but they said tha

Questions

 • Account & Usage

138

4

0

international Passport NOT AVAILABLE ANYMORE

I have been a loyal customer for over 20 years, and I will be leaving AT&T as soon as I can. That you got rid of your International Passport plans shows me that you're not interested in keeping customers. If I'm traveling overseas, you expect me to pay $300 extra for a month of service? That's r

Questions

 • Network Coverage

852

7

0

Alarm light on ONT is on

So I got AT&T Fiber installed yesterday and it is already out today.  I have an service call set up for this evening but wanted to have a thread to update anyone else having the problem. Yesterday the installer was have a problem getting consistent readings from the outside box to the inside ONT (th

Questions

 • AT&T Fiber Equipment

6.2K

1

0

0

Unlocked AT&T S10+ but can’t use Overseas SIM Card

Greetings.. My AT&T Galaxy S10+ is unlocked. I received the code to unlock it. Then the unlocked AT&T S10+ is able to read my Indonesian SIM card which works fine in my other device (Samsung A03). Meaning the network compatibility and Sim Card are working fine. My problem is that the

Questions

 • Samsung

44

5

0

HBO Max

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

Questions

 • Watching HBO Max

152

2

Trying to gain access to my account while on a cruise ship

I'm on a cruise ship and trying to get service (phone/text/internet). I signed up for the Cruise package as an add-on to my account, but it's not working. When I try to get into my ATT account using my computer, I cannot login b/c it requires a code sent to my phone that does not have service at sea

Questions

 • Network Coverage

404

3

0

Modem completely reboots at exactly 12 AM everyday.

My modem has been rebooting itself everyday at EXACTLY 12 AM since the start of June. I really don't know why and I have no idea how to fix it, so if anyone has any helpful ideas by all means; I am open to any options. Please and thank you (My Modem's model is the 5268AC FXN)!!

Questions

 • AT&T Internet Features

367

1

0

No Internet

My desktop has no internet service

Questions

 • AT&T Internet Equipment

48

1

0

internet stops working, but signal is good.

I have a strong signal (-93 Dbm) but no or very intermittent internet connection. This is across all devices in the house. 3-4 bars but constant dropped internet. This has been going on for about a month now. Will work great for 5-10 minutes, then even simple pages wont load for 5-10 minutes. What i

Questions

 • AT&T Internet Equipment

55

1

0

Closed

Att sales is lying to consumer about account look up and making new accounts to get a sale

Since November 16th I've paid all account to off to reactivate my service in total 1400 dollars if course they take the payment and then I was violated by shady sales tactics wasn't able to get order my way and was trying to be forced to pay and get me device the way sales supervisor wanted she over

Questions

 • Wireless Account

38

1

0

Dog ate my Wire

My dog ate the Green wire that goes from the wall jack to my ATT modem. It is smaller than a Cat5 wire, but I don't know what it is called.  What is it called and can I purchase one from Best Buy or somewhere.  I need back up ASAP.  Hopefully it is not a ATT thing I have to wait for.

Questions

 • AT&T Internet Equipment

537

7

0

No NBC for 2 weeks!

Seriously, what the heck AT&T!! We haven’t had access to NBC/WPMI for over 2 weeks! Work out your negotiation with this major network channel soon or we’re going to another cable provider.

Questions

 • Watching U-verse TV

219

1

0

0

Lies and Misinformation.

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

Questions

 • AT&T Internet Plans

118

4

0

AT&T PREPAID- paid balance and phone service still not working.

I previously had two numbers on my prepaid plan. I removed the family plan and made them two individual plans in order to pay the balance on just one of my lines rather than both. After paying the balance with a refill card it still isn’t working. It even shows me that my balance is +$47.65 which is

Questions

 • Account & Usage

92

4

Unlocked Samsung S21 quit working...can only text now

Bought a new unlocked S21 prior to the 3G shutdown. On March 7th it can't make or receive calls, though data still works.  Local AT&T store in the Florida Keys says I'm one of about 30 local people like this in the last couple of days, all with unlocked phones. Spent an hour with AT&T

Questions

 • Phone & Device Upgrades

1.2K

16

0

Device Unlock LG A340

Hi My request to Unlock My LG A340 has been approved.. But there is no Unlock code..

Questions

 • Other Phones & Devices

80

2

0

AT&T U-verse Channel 99 PEG Public Access - (Public, Educational, and Governmental) Broadcast Channel Support

Hi- What is the best way to reach the AT&T's U-Verse broadcast/engineering team? I represent a local government municipality - and we are having issues providing content to AT&T via our PEG Channel 99. Our local residents who subscribe to AT&T U-Verse can no longer receive our governmen

Questions

 • U-verse TV Equipment

37

1

0

how can I talk to a human to find my account number and help me with billing!

I was trying to reduce what I had to pay before my next due date and they system now says I owe money and turned off my account! I am trying to find a way to talk to a person directly as when I sign in it takes me to another screen and the program to help doesn't show up. The site my log in takes

Questions

 • Wireless Account

75

1

0

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