I used the phone Friday evening and woke up Saturday with no phone service. I have not been able to get ANYONE on the phone to help fix this problem!!! When someone calls immediately disconnects. Not a busy signal just absolutely nothing!! I am 97 years old and it is crucial that the phone works. T

I am exhausted from dealing with AT&T the last 2 weeks: Phone, Chat (3 times), and 2 Techs came out to the house, one of which was a Sr. Tech. My WiFi is still having intermittent issues. I'm at my wits end here. I had a new router, new WAP, new wireless DVRs to go with the WAP installed and I'm

I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I

Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Last night a software update was pushed out to my LG Phoenix Plus phone overnight, and upon waking up this morning my phone will no longer connect to the AT&T cellular network. I cannot make phone calls nor send text messages. Checking my Network status reads the following:Network - UnknownMobile Ne

Hi, I've been in the States for some months and had an AT&T prepaid monthly plan for that time. Now that I'm back in Europe, I'd like to change my monthly plan but cannot access my AT&T account since I forgot my password. However, I also cannot receive any texts to update my password because I do no

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

I've moved to new location and now I have almost no cell phone service in my new home. Is there any solutions from AT&T (signal boosters, etc) or do I have to switch to Verizon? The surprising part is this is in a well populated and busy area, not in the country or anything.

So, I have a palm treo 750, I want to know if you still support it?

Is anyone else experiencing an AT&T internet outage? My service is located at the west end of Alpine Heights road, but I'm currently working at my business in downtown San Diego. House guests say the internet has been non-operational for a couple of hours. Saturday January 25th at 4:00 PM

I was switching my sim into a friends device to see if his device was looked, and now returning my sim to my device, it says "No service". What do I have to do to recover my service?

Nothing works at my home after they buried the line outside my home. My kids are unable to do their school work due to no connection or service. I have tried everything. I cannot get anyone on the phone except "promotions" who hung up one me

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

My home land line and BOTH cell phones have had spotty (at best) or completely non-existent service since late January. We've been at this location with AT&T for 12 YEARS with only the occasional hiccup. I've now spent over 9 HOURS in 4 different chats - with 4 cases being opened - and AT&T has done

I been told that i need to send a government issue ID to [email scrubbed] but when i send the email it does not go through. i can't use my phone. Can someone please help me. What is the right email? I walked into the At&t store but they can't help as well. Customer service has been a dead en

hey,  i have a te a brand new iPhone 6s.  I got it for my wife who is in Serbia, so am I. Both of us got new iPhones for when we are back in the states.  I got them in Colorado.  Both worked fine in Colorado.  Now that we are in Serbia, mine works great, but my wife's says that there is no service.

I have had no Internet access on August 14, December 13,17,21,23,and 25 of 2018 so far.... There may have been more days but these are the dates I charted down because it became so noticeable. The Hotspot is lit up green and it appears wifi is working, it says I have wifi, but I am not linked t

Our nearest cell tower was down for "maintenance" about a month ago, and since then my normally spectacular cell service has dropped to ONE bar. Same for my neighbors.  I've tried contacting the service center, who "reset" my sim card, which didn't help at all. The chat function on the webs

I am trying to contact Lynn, the rep who escalated my problem and opened my case