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Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

Questions

 • AT&T Internet Equipment

29

1

0

Attention no service and mobile network not available

About 2 hours ago, my phone was blinking and saying attention no service (there were no bars at the time). Then when all the bars were full again, it is still blinking and saying attention no service. I can't make/receive calls or texts. I have turned the phone off, took out sim card/put back in and

Questions

 • Android

2.7K

1

0

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

55

1

0

Service-Coverage

Honestly, I don't know why I thought at&t was so good. I thought it was once better than any other network. I even left Verizon for At&t.  Now I have regret. I'm on my 3rd sim card and second new device, in hopes that maybe just maybe I don't have to keep restarting my phone to let my messages go th

Questions

 • Network Coverage

268

4

0

0

No NBC for 2 weeks!

Seriously, what the heck AT&T!! We haven’t had access to NBC/WPMI for over 2 weeks! Work out your negotiation with this major network channel soon or we’re going to another cable provider.

Questions

 • Watching U-verse TV

203

1

0

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

21

1

0

Unable to access AT&T Business account

We are having trouble logging in to the corporate account for small business. Every time we try to login, we get an option to send a code for MFA, which is fine. But the options are only the phone numbers of employees. As an account admin, I should not be contacting the employees to give me the code

Questions

 • Online Account Access

50

2

0

Can't get cell service from ATT

1. My phone was stolen Friday night.  Yes stolen not lost very upsetting to be robbed.2. Called ATT Saturday morning.  Agent said that iphone 7 plus jet black in stock will ship. (Yippee)3. After a long 45 minutes he said phone won't ship until December (Not Yippee).4. Trip to best buy to get burner

Questions

 • Apple

459

4

0

0

Mobile Network is Unavailable

I have an LT G7+ ThinQ. I did an update to the phone's software as hoping to improve the speed, but no improvement was made.  I googled for help and followed the instructions to force stop all Apps.  Every since then I can no longer make outgoing and receive incoming calls.  Also, I

Questions

 • Android

36

2

0

Password recovery for at&t prepaid account when not in the US

Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel

Questions

 • Account & Usage

12

1

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

43

3

0

Prepaid account disconnected two months into one year contract!

I purchased a prepaid account for one year of service ($300) in March 2022. It is now May 2022 and my service was disconnected.  When I try to log into the prepaid account, the site says I no longer have a registered account.  I tried calling prepaid customer service, but they said tha

Questions

 • Account & Usage

99

4

0

Alarm light on ONT is on

So I got AT&T Fiber installed yesterday and it is already out today.  I have an service call set up for this evening but wanted to have a thread to update anyone else having the problem. Yesterday the installer was have a problem getting consistent readings from the outside box to the inside ONT (th

Questions

 • AT&T Fiber Equipment

6.1K

1

0

0

Fiber available in my subdivision but I can't get it in my new home.

Hi.  I've called and chatted and created several address certification tickets but I am still unable to get my address in the system. I own a home at 5637 address on my street and last year completed a home right next door at 5641.  I've been trying to get service since 2018.  ATT fiber became avail

Questions

 • AT&T Fiber Installation

506

5

0

0

Refund No Service

I rarely use my phone. I pay $100/yr and roll it over. I have close to a $250 balance. I just moved here. The service is very bad and sporadic. I went for a week without any service at home and once drove 20 miles one way then back stopping often but still couldn't get service. I am elderly and was

Questions

 • More AT&T PREPAID Discussions

888

29

0

Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

 • Account & Usage

25

1

0

Why is Asuriun still sending out broken phones!?!

I just received a Samsung S10+ from Asurion last night that is a brick! It got stuck on the blue downloading do not power off screen and would not reboot or reset! I took it to the AT&T store for help but as some of you may know the stores are no help with an insurance replacement. I've been wi

Questions

 • Samsung

14

0

0

ATT Internet -- huge latency

For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image. I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless. We had some severe wea

Questions

 • AT&T Internet Equipment

98

5

0

A new phone plan

So, I have a palm treo 750, I want to know if you still support it?

Questions

 • Other Phones & Devices

10

1

0

Billing credits for multiple service outages

Hello,I tried to use the chat feature but was consistently kicked out of it. In both September and November 2019 we experienced two week outages of our DSL internet and have yet to receive any bill credits. Both times the internet was out for 14-15 days with no resolution until multiple technicians

Questions

 • AT&T Internet Account

20

1

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