I live in Charlotte, NC and AT&T notified me our internet connection would be out for 4-5 hours. It's been almost 12 now. WHAT IS GOING ON???

I have been very happy with my ATT Fixed Wireless for several years, but in early May 2022, my internet went out and no one on the main customer service or technical service lines will help me. I have even asked to have a repair person sent to my home but they refuse.  The standard answer I ge

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

I have a strong signal (-93 Dbm) but no or very intermittent internet connection. This is across all devices in the house. 3-4 bars but constant dropped internet. This has been going on for about a month now. Will work great for 5-10 minutes, then even simple pages wont load for 5-10 minutes. What i

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

I have been having nothing but problems with my IFWA-40 Wireless Internet device for months now. The device was replaced a little over a year ago and has been working fine since...until about June, when connectivity became a problem. We only use this device for the phone, not Internet. Our cordle

How do I add it back so my iPhone and tvs can access the network?

I have fixed wireless internet. I have been out of internet for 10 days now! In this day and time how can it take 10 days to fix internet. I work from home and I have a feeling come tomorrow I won’t have a job anymore

I am currently experiencing an Internet Outage at my home. I have checked my router and all the wiring to make sure the router is working (all lights are turned on and green) and that my wires are not cut/broken (they are not) I also switched cables to make sure the cables are not at fault. (no cabl

Anyone know a direct number or email for complaints. Still do not have internet service and all I get is the standard “we are working on it” since 4/29.  

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

I've had the AT&T DSL service (25Mb/s tier) for several years. It's been rock solid.  My significant other and I both work from home and have never been in danger of hitting the hard limits.  We previously had cable that promised some pretty substantial throughput (upwards of 10Gb/s)

I have tried to sign in to this from day one and haven’t ever been able too…

For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image. I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless. We had some severe wea

Internet and TV have been down for 6 days now. No estimate on return to service and I haven't seen any crews in my area.  Anyone have any luck getting someone local to provide an update? 

I’ve had internet through At&t for a little over a month and it’s been nothing but constant problems, I’ve had multiple technicians come out to fix connectivity problems I have with the internet. Then the problem is fixed for about a day and it just starts all over again. So far worst service I’

Where do I request/ set up an in home appointment with one of your service guys?

How do I find out the status of my repair on weekends My service went down on Friday, the tech arrived on time and began troubleshooting. She discovered another tech had cut our connection to hook up another customers service. She needed the equipment to make the repair but it went past working hour

My fixed wireless connection continually and repeatedly drops out. The speed test is awful. It reveals that our speed drops off to nothing and then perks back up to normal. This does this repeatedly. This has been doing this for over 2 weeks. There is no one in customer service who understands. I ca