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Phone Reported Stolen but It's NOT Stolen - How do I restore service

This is a second post - I have not resolution yet and am desperate. I purchased a new iPhone and out of the blue it was suspended. I called ATT and they said someone reported my son's phone stolen when it wasn't. I reactivated the phone when ATT shut it down -the status was "suspended/stolen." I wal

Questions

 • Other Phones & Devices

989

1

0

eSim not working

Hi! I tried to convert my sim into an eSim in the cellular section of ios (iphone 12), it said There was an error, unable to complete action so I didn't try again, but now it says Sos calls only and I don't have any service, I have tried to convert to eSim again on different Wi-Fi networks, but I al

Questions

 • Apple

2K

1

0

Unlock SIM Google Pixel 6pro

I was given this Google pixel 6 pro I love it but it's locked and I can't get my service on it cause it's not at&t what do I do

Questions

 • Phone & Device Upgrades

99

1

0

Unlocked Samsung S21 quit working...can only text now

Bought a new unlocked S21 prior to the 3G shutdown. On March 7th it can't make or receive calls, though data still works.  Local AT&T store in the Florida Keys says I'm one of about 30 local people like this in the last couple of days, all with unlocked phones. Spent an hour with AT&T

Questions

 • Phone & Device Upgrades

1.2K

16

0

Trying to gain access to my account while on a cruise ship

I'm on a cruise ship and trying to get service (phone/text/internet). I signed up for the Cruise package as an add-on to my account, but it's not working. When I try to get into my ATT account using my computer, I cannot login b/c it requires a code sent to my phone that does not have service at sea

Questions

 • Network Coverage

410

3

0

Dog ate my Wire

My dog ate the Green wire that goes from the wall jack to my ATT modem. It is smaller than a Cat5 wire, but I don't know what it is called.  What is it called and can I purchase one from Best Buy or somewhere.  I need back up ASAP.  Hopefully it is not a ATT thing I have to wait for.

Questions

 • AT&T Internet Equipment

539

7

0

AT&T fiber residential gateway limitations

I am just sharing this here because I have learned hard lessons that might be useful to others. This topic is relevant to those who 1. Have AT&T fiber and must use their residential gateway (RGW). I am talking about the Arris, Pace, etc. sitting in your closet connecting to either the ONT dev

Questions

 • AT&T Fiber Equipment

1.1K

2

Dsl is terrible and slow

I have called at least 8 times in the past month to get this fixed.....but now there is an unexplained "outage". I already pay $60 for 6 speed...now I pay for a blinking service light. I really wish there was another provider in my area

Questions

 • AT&T Internet Features

24

0

0

ATT Fiber In Oceanside

Oceanside, California has terrible internet, I mean, we can't even play video games without horrible lag and packet loss, as Cox is our provider. My whole neighborhood and im sure tons more of oceanside loves to play video games, but it makes it impossible unless we had att fiber! and thats why im h

Questions

 • AT&T Fiber Ordering

40

0

0

Closed

no service from people calling me despite paying for international service

paid for international service on our cellphones but we can't receive incoming calla

Questions

 • Other Phones & Devices

31

3

0

Unlocked Google 6 Pro suddenly cannot make calls but does receive them and data works

On July 1, my new Google 6 Pro which from March of this year until June 30 worked just fine suddenly is unable to make outgoing calls. It can receive calls and the data part works fine.  I tried to reset the network, which did not work, and then I performed a factory reset.  That also did

Questions

 • Other Phones & Devices

54

3

0

New Communityy (10 months) ATT service on one side of street

I live in a new community in 63026 and only ONE SIDE of the street has ATT service.  We were waiting for the remaining side (our side) of the street to have service installed but it never occurred.  I can tell there is only one side of service since the ATT green cable stanchions are present, but no

Questions

 • AT&T Fiber Installation

228

1

0

0

Customer service messed up my account payment after fixing an issue completely UNRELATED to billing, expecting me to make another payment!!

After making a payment of $70 on my AT&T Prepaid account I was having network issues with my device. I called Customer Support and the lady told me my device was blacklisted. How? No clue!! She proceeded to "fix the issue" then told me I needed to make a payment in order for my service to be act

Questions

 • Plans & Features

37

2

0

International Add on

I have paid for international travel add on and East Asia long distance add on but I can't receive any texts in China.

Questions

 • Other Phones & Devices

48

2

0

Wireless Bill phone bill

I was locked up in jail from February to October how can I make payment plans to get this 921$ bill to go down

Questions

 • Wireless Billing

35

1

0

Do you work from home? How long can you afford to be without internet?

I had an outage last Friday. They were able to come out and fix it Saturday. It turns out someone had disconnected me at the main box. Sunday, they did it again and now I have to wait until Saturday to get it fixed. This is unacceptable. It would take 5 seconds for someone to plug in my line at the

Questions

 • AT&T Fiber Equipment

54

1

0

When is uverse to be fixed after irma?

I am in S.FLa 33317 and had power back for 3 days now and still no net or tv. No reps answer anything. One rep in India had no idea what a hurricane was and told me my modem is bad and sent me a new one. My modem is fine. Nobody in my neighborhood with Uverse has it working. No estimated times to fi

Questions

 • AT&T Internet Installation

1.8K

15

0

WORST COMPANY EVER!! I WAS LIED TO AND MISLED!

Suffice to say my time with AT&T has been roughly about 10 years. This past year, I got a new phone. I went into the store. I was lied to by the employee. I was actually charged double per month for my new phone. No one could fix it and they severly limit what their customer service reps, thier mana

Questions

 • Wireless Account

67

1

0

"no service" message suddenly appears on phone for which account fully paid

Tags: no service, account locked, remote ATT support fails A "no service" message appeared several days ago on an iPhone 4 and an iPhone 6.  User has confimation that account is paid through December 9, 2016.  Physical location of phones (I have two lines) is unchanged. I cannot:1. Log into ATT acco

Questions

 • Apple

306

1

0

0

'No service' even when I have an active plan.

I am seeing 'No Service' on my phone since yesterday. I have tried restarting my phone, resetting network settings, re-inserting sim card and nothing works. I also have an active prepaid plan with AT&T. Due to the no service issue I am unable to make any calls or send messages. Hence, I don't kn

Questions

 • Apple

19

1

0

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