
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I need to buy a house in Knoxville, TN, later this year and want to choose one where fiber internet is available. I cannot find any map for this online. SURELY, AT&T has that somewhere, right? Where??
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
If I buy an AT&T day pass, is that all I need to access the internet via my iPhone and iPad? I don't intend to make any local calls.
Questions
•
Apple
Accepted Solution
Official Solution
Hello, I continue to get the error message "Your call can not be completed at this time" When I call our RingCentral Toll Free number. I thought it was related to the WiFi calling, but that was just a fluke. Today I am having issues calling our toll free from AT&T Cell network. I called
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Learn about some of "the science" behind the cell signal Science. It is what allows you to make calls, text, stream, games, surf the web, and use apps on your device. It is also the reason why your service may not work as intended. Below is a crash course that goes over scenarios I have personal
Questions
•
Network Coverage
Accepted Solution
Official Solution
I frequently drive a 50 mile stretch of a rural/mountainous highway in western Oregon where my iPhone shows a "3G" signal, ranging between 1 and 4 bars. I assume that means my phone is connecting to a tower or towers that only have 3G radios on them. Does that mean once AT&T completely disables
Questions
•
Network Coverage
Accepted Solution
Official Solution
I'm wondering if you can please tell me what band(s) AT&T LTE uses in my area. I'm looking at possibly buying an off-contract phone from a third party and want to be sure it matches with the LTE available in my area, Iowa City, IA. Thank you.
Questions
•
Network Coverage
Accepted Solution
Official Solution
I have been told by our city officials that no other service providers are interested in our area besides Spectrum. I live in Treasure Island FL and believe that it is a very worthwhile endeavor. Is there someone I can reach out to about providing service to the coastal areas of Pinellas County FL?
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
My wife and I have two Samsung 8+ phones, and received a notice that they are planning to shut off our phones for the 3G network shutdown. Our phones should work on the new network, and we are not interested in using the free phones sent by AT&T. How do we ensure that we can still use our Samsun
Questions
•
Android
Accepted Solution
Official Solution
I already knew my cell # was on the dark web (for years), but within the last 4 to 6 weeks I started to realize my contacts’ phone #’s that have been stored in my phone for 15+ years were somehow different #’s now. Even my husband’s # was changed. Some of my texts to people were getting rejec
Questions
•
Apple
Accepted Solution
Official Solution
I bought a Samsung Galaxy S9 off of eBay used, it is locked to AT&T and i do not use AT&T. I submitted the unlock request but didn't accept the email in time, i tried requesting again but it says that there is already a request in progress. How do I request another email to confirm it
Questions
•
Samsung
Accepted Solution
Official Solution
I just moved to New Zealand, I didnt think i would need my Prepaid Phone so i didnt bother to upgrade to an International plan before leaving the States. That is not the case, just about every account i need access to is requested a PIN be sent to my cell# (702 area number) to verify it is me. It ha
Questions
•
Account & Usage
Accepted Solution
Official Solution
I have bought an factory sealed samsung s10 and the seller says that it network unlock by ATT and will work in all networks. How I can unlock the phone and what more info I must send
Questions
•
Samsung
Accepted Solution
Official Solution
I'm helping my Mom sign up and switch from C*^&cast. Are there any offers of deals for me to refer her? I know there was a refer a friend, but not sure if that is old. Thanks for reading.
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
Does the primary acount holder have access to my text messages, can there read them. Can they listen to my voicemails?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
hello i'm on holiday in portland from australia, and so bought an at&t sim to be able to use my mobile while in america. the plan on my sim allowed for unlimited texts and calls, data, etc. however, since setting up my new sim and plan, i can't get any internet access. the phone allows me to send
Questions
•
Samsung
Accepted Solution
Official Solution
Hello, I live in a very rural area and I was wanting to use 4g/5g for internet/data only. I installed a Cel-Fi GO X | Cell Phone Signal Booster | 1 Panel Antenna/Long Ranger Bundle Kit - All Accessories Included | Multi-Carrier Support with Carrier Switching | Up to 100 dB with a NETGEAR Night
Questions
•
Network Coverage
Accepted Solution
Official Solution
I'm trying to setup a web server at home for fun and games. A normal HTTP server on port 80 works fine. However, I setup a redirect to HTTPS on port 443, but the gateway does not allow me to forward that port. It tells me: The port 443 in the service conflicts with the device managed port 443.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
My original SiM card went bad so I got a replacement SiM card from the ATT store. The rep said I need to contact ATT support but they have not been able to help. I spoke with Samsung too, who confirmed my provider needed to provide assistance. Does anyone know where I can get a network unlock code f
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hello, Im having some issues with port forwarding. I have 3 PC's all connected to the same mesh client and of course they are assigned and ip address. However the IP is one like 192.168.4.xx which I cant see in the device list so I cant choose it to port forward. If I go into control panel and manua
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Upgraded from U-verse to Fiber. Unable to send email. Email service is with Network Solutions, POP3 using Outlook. Outlook error is Task '[email scrubbed] - Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) email server. If you continue to receive this message, c
Questions
•
AT&T Fiber Equipment