Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.5K)

Relevance

Accepted Solution

Official Solution

Is it possible to identify from their shapes what kind of signals these cell antennae emit?

This is a picture of a "fake tree" cell tower about 3/4 mile west of my house. It's situated next to an interstate than runs north/south. AT&T tech support said they are using this tower.  Is it possible to tell from the antenna's shape what kind of signal it uses? LTE? 5G? 4G?  Facin

Questions

37

1

0

Accepted Solution

Official Solution

Connections

Why did this ultra wide band (UWB) appear in my connection settings today on My Att galaxy 22 ultra

Questions

139

1

0

Accepted Solution

Official Solution

Cruise to Alaska...Juneau/Skagway/Ketchikan...HELP!!

I have AT&T...we will be making these stops on our Alaskan Cruise in June 2023...will I be able to use my phone there? Worried I may get separated from my husband & not able to find him as well as taking pics & sharing them on social media. We have unlimited DATA. I am worried & d

Questions

37

2

0

Accepted Solution

Official Solution

Bridge mode for 2Wire5268AC

Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system.  I have no laptops that can connect directly to the router via network cab

Questions

219

1

0

Accepted Solution

Official Solution

Should I get a DEVICE for my mobile hotspot?

We just added Unlimited Premium w-50GB mobile hotspot on ONE line because we’re in a rural area deemed “unserviceable” for home Internet. Want to use this new mobile hotspot to power an iPad and doorcam. But I guess it’s not usable for the whole family unless my phone is in the vicinity? And mobile

Questions

53

1

0

Accepted Solution

Official Solution

How is AT&T preparing for Hurricane Patricia?

AT&T is ready for Hurricane Patricia with generators, Cell on Wheels (COWs), and network personnel on standby. The company also plans to not charge our customers additional fees for calls and texts to and from Mexico for the next month.

Questions

2K

3

0

0

Accepted Solution

Official Solution

How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

Questions

130

7

0

Accepted Solution

Official Solution

Will at&t support my foreign cellphone (3G?)

I'm going to be living for a year in the States and I need a prepaid SIM card. However my phone is a BQ Aquaris U plus, and works with the following bands:4G: 800 / 1800 / 2100 / 2600 B20 / B3 / B1 / B73G: 850 / 900 / 1800 / 1900   V / VIII / II / I2G: 850 / 900 / 1800 / 1900 I'm guessing that means

Questions

557

4

0

0

Accepted Solution

Official Solution

ETHERNET AND FIBER PLS HELP

So a couple months ago I moved into a townhouse and my mother got the fiber wifi. I have a PC and use a USB wifi adapter which i’ve learned over a couple years are not the best option for internet on my PC. I’m currently looking into ethernet and noticed that this home has ethernet ports in the wall

Questions

309

3

0

Accepted Solution

Official Solution

Mesh Devices can't access ethernet devices on BGW320

Forgive my simple network drawing. But this is how I have it set up. I can't seem to get the devices that are connected to the google mesh to talk to the nas or the printer that is connected directly to the BGW320. Please help

Questions

344

6

0

Accepted Solution

Official Solution

Legacy Digital Life with New Fiber Service

I moved into a home which used to have Digital life security.  The previous owners discontinued service, but all the devices and controllers installed and powered.    On one of the first move in days AT&T came out to activate my internet service.   The tech checked the

Questions

210

4

0

Accepted Solution

Official Solution

ActiveArmor VPN enabled even on Secure Wifi

ActiveArmor VPN is enabled on my iPhone 13 even when I’m on my secure home Wifi. ActiveArmor says network is secure and VPN not needed! But it stays on and slows traffic. Please report this to the engineers.

Questions

41

16

0

Accepted Solution

Official Solution

How can I avoid paying the montly Internet Equipment charge?

I get charged $7 every month for "internet equipment." Can I buy something on my own that can be used instead of paying this fee every month? What do I need to buy?

Questions

112

1

0

Accepted Solution

Official Solution

IPhone SE, Carrier locked

I bought a IPhone off of somebody and they didnt inform me that the carrier was locked and ive looked it up abd it says i have to contact the carrier and request them yo unlock it but im not 100% sure who the carrier is.

Questions

216

4

0

Accepted Solution

Official Solution

BGW210 Internet Fail With Certain Devices and Apps

We have at least 2 desktop PCs (hard-wired Ethernet, Win 7 and Win 10) that, generally when running certain large file download apps (Amazon Audible, Vimeo video, etc.), will cause the ATT Internet service to shut down (both wired and wi-fi). When Internet service is shut down, the BGW210 green ligh

Questions

1.2K

8

0

0

Accepted Solution

Official Solution

I need a network unlock code for my LG tablet

Can anyone help me with a network unlock code for my LG tablet

Questions

181

1

0

Accepted Solution

Official Solution

AT&T family secure app

I am on my ex’s plan and he’s tracking my movements. He won’t give me the account number or the pin and the rep at the AT&T store said changing carriers and phone numbers won’t matter, he will still be able to track me, is this true? Is there anything I can do short of a factory reset?

Questions

37

5

0

Accepted Solution

Official Solution

Network locked SIM - Unlock phone

I need to unlock my phone, but I am in another country and do not have access to my mobile number to receive the verification code to start this process. When I bought the phone, I paid for it all upfront so that it would not be tied to the AT&T carrier, because I anticipated being out of the co

Questions

313

3

0

Accepted Solution

Official Solution

Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

567

12

0

Accepted Solution

Official Solution

my s10e from at&t no network unlock

I am trying to network unlock to use for another charrier but there is no option this phone is fully payed of and has ben for 2 years and had ben using it for 5 years and still is no option for network unlock pls help

Questions

59

5

0

Not finding what you're looking for?