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New Microcell Says Software Update Error During Activation

During the second stage of activation for my Microcell (new black model) I received the message "Software Update Error". I followed the instructions but nothing is happening. I still have the bold red error message and activation is not progressing.

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3.7K

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Microcell - don't buy it

My advice is to switch carriers if you have a bad signal. Basically, the Microcell is a piece of junk. It only works if you have a good signal, which means you don't need it. I got this a week ago and it immediately starting dropping connection with my phone. The only way to get a connection for a f

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907

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cisco 3g microcell dropping calls

I have a smasung galaxy s4 and have had drooped calls and failed text messages since I got the microcell about 2 months ago. at&t replaced the microcell and still no luck. It starts and connects fine but consistently, sporadically drops calls.  When I catch it, the 3g blinks green. AT&

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1.4K

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Microcell is Intermitent

M-Cell works some times (like right now). Most of the time the 3G light flashes Green. All other lights (except the computer light) are continuous green. I have reset, hard reset, unregistered/reregistered the Microcell and reset the modem and router many times. 5 bars and M-Cell id'd on the phone p

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313

5

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MicroCell Help

I have a white MicroCell that was used on another account, in the same house(family). The MicroCell has been deactivated from the previous account and added to mine. I am receiving a location verification error.Over the past two weeks, I have been in contact with AT&T 5 times. The first three times

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694

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iPhone 6 Not Working on Microcell

I recieved two iPhone 6's today as upgrades. The iPhones they replaced had no issue connecting ot the Microcell. Even though the phone number of the iPhone 6's are provisioned with the Microcell, they have failed to connect for over 3 hours. I have tried rebooting the phones and Microcell, which did

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81.5K

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Is it possible to connect to MicroCell with IMEI instead of Phone #?

I have a 2Gig Go Control alarm panel that uses an AT&T wireless modem that I would like to connect through my MicroCell (Black DPH-154).  The issue is that the panel's phone number: 577-619-XXXX is rejected as ineligible. The area code 577 is a special non-geographic area code reserved for personal

Questions

1K

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Microcell website backend doesnt work

The AT&T Micro-cell website has been broken for about 3 or 4 weeks now. You can't do anything.  Cant activate, cant add a phone number etc.  Call technical support and they cant either.  all you get is the error message "We apologize for the inconvenience, but our system is tempo

Questions

539

4

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GALAXY WATCH 4 overheating problem

My new Galaxy watch 4 LTE cannot make calls. After 1 minute the connection is dropped, and the watch goes into the cooling mode. I googled it, and it is a common AT&T problem.  Many people have similar complaints. When the signal from the tower is weak, the watch uses a lot of power and ra

Questions

3K

14

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App bug: App says scanned Serial number is invalid (with fix)

Just in case anyone else has this problem.I Installed the Cell Booster app on Android. When I went to setup an AT&T Call Booster, I scanned the blue QR code on the booster. It entered the Serial number, but them told me it was invalid. Quit and retried several times.A close check revealed that

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628

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Google Pixel MicroCell Support

For those of you wandering, the Google Pixel works seamlessly with the 3G MicroCell. In the other hand, WiFi Calling on the Pixel is not currently available.I'm sure I wasn't the only one wandering about this and hope it answers some questions.

Questions

2.3K

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Returning AT&T Smart Wi-Fi Extender

(Order # 22-330641825378941) I've attempted multiple times by phone (7 Attempts) as well as via chat (5 Attempts) and even going to an actual AT&T Store location (3 Separate Locations Attempted) in person to be able to be helped with returning this device and am STILL CURRENTLY STUCK WITH A CL

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574

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DO NOT TRUST PHONE ADVISORS

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

Questions

33

8

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Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

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20

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New Nokia Femtocell - configuration

After learning the trick to put the address in all CAPS I finally got the Nokia to activate. The issue is I can't seem to add users to it.   I go to https://www.att.com/3gmicrocell/banSelection.do and find my cell phone numbers on the account, click it, click continue and it takes me righ

Questions

620

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Wifi-Calling completely unreliable

I currently have two MicroCells in use in my house that just work without any problems.   However, AT&T has decided to kill off the MicroCells and force people, in sparse coverage areas, to migrate to WIFI-Calling.Wifi-Calling is horrible regardless of the ISP, bandwidth, or proximity to the Access

Questions

1.8K

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iPhone won't automatically connect to new AT&T Cell Booster

Got a new cell booster to replace my old microcell.When I leave the house and come back inside, my iphone 11 will never connect to the cell booster.If I walk out into the yard my phone connects to a local (with only 1 bar or less of signal). Then when I come back in the house, again, it will not au

Questions

643

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MicroCell DPH 154 won’t activate

Hello All!! I need some help/suggestions. I have had one of the original microcells for years and it finally died. So I had to buy another one and since they are no longer made/supported it came from eBay. When I got it I connected to my google Wifi hardline port. It showed a connect to the internet

Questions

15.5K

15

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

924

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Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

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54

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