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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

798

1

0

iPhone won't automatically connect to new AT&T Cell Booster

Got a new cell booster to replace my old microcell.When I leave the house and come back inside, my iphone 11 will never connect to the cell booster.If I walk out into the yard my phone connects to a local (with only 1 bar or less of signal). Then when I come back in the house, again, it will not au

Questions

 • AT&T Cell Booster

418

8

0

MicroCell DPH 154 won’t activate

Hello All!! I need some help/suggestions. I have had one of the original microcells for years and it finally died. So I had to buy another one and since they are no longer made/supported it came from eBay. When I got it I connected to my google Wifi hardline port. It showed a connect to the internet

Questions

 • AT&T Cell Booster

15.5K

15

0

0

New Microcell Says Software Update Error During Activation

During the second stage of activation for my Microcell (new black model) I received the message "Software Update Error". I followed the instructions but nothing is happening. I still have the bold red error message and activation is not progressing.

Questions

 • AT&T Cell Booster

3.7K

14

0

0

Non-Subscriber Microcell

I live in an area with very little AT&T coverage. I am runing a Bed and Breakfast and poor cell coverage is my number one complaint. Is it possible to hook up an AT&T MicroCell without having an AT&T account? I would love for my AT&T using guests to get better coverage if at all possible.Regards-Bil

Questions

 • Network Coverage

542

1

0

0

3G Network Light Blinking on Multiple Microcells

Hello,  I live in an ATT dead zone and have been successfully using a Microcell for nearly five years.  It is the only way we can use our numerous iPhones in our home and its critical for business as both my wife and I work out of our home.   Last week, the 3G indicator my older model white/orange C

Questions

 • AT&T Cell Booster

490

1

0

0

MMS fail to send after Lollipop updates

After my wife's LG G3 got the Lollipop update she started having trouble sending pictures via MMS when at home.  My Samsung Galaxy S5 could still send pictures just fine.  After AT&T sent the Lollipop update for the S5, my phone started having the same problems We've spent numerous hours on the phon

Questions

 • AT&T Cell Booster

2K

8

0

0

LG G3 not Connecting to Microcell

I just got a new phone and it's not recognizing the microcell.  I can't remove my cell number and re-add it on the Manage Microcell page because I'm the primary and it isn't an option.  I tried rebooting the microcell and that didn't work either.  Any suggestions?

Questions

 • AT&T Cell Booster

1.8K

5

0

0

Workin around the S7 microcell debacle.

Hi-I am a former landline/Uverse rep (Theres no box for former employees) for roughly ten years and before that I was in wireless , so I'm not totally naive when it comes to this stuff but it's been a long time & our specialty wasn't wireless or tech support so I'm stuck.I have microcell 3G (the bla

Questions

 • AT&T Cell Booster

486

2

0

0

MCell replacement

I have been using MCell at my house for years. New phone not compatible and ATT does not sell anymore. Looking for aAT&T CELL PHONE BOOSTERS

Questions

 • Network Coverage

29

1

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

54

0

0

New (used) Activated MicroCell

I had been suffering from less than stellar connectivity in my home for years.  Maybe 1 bar if you are in a couple of particular locations in the house - not even necessarily next to a window.  I finally decided to try a Microcell which I had asked ATT about a few years ago but they wouldn't give me

Questions

 • AT&T Cell Booster

766

15

0

0

Microcell Replacement with Booster Mismanaged by AT&T

Chad Boardman <[email scrubbed]> 10:29 AM (5 minutes ago) to  me Seriously disappointed with customer service that I have recei

Questions

 • Network Coverage

66

1

0

problems with wireless service and wifi calling

I am unable to send pictures to an android phone from my iPhone 11. I also don't often get my voicemails until I drive down the street. I have both MMS and SMS enabled on my iPhone 11. I have tried resetting my network connection. I have restarted my phone. I have turned wifi calling on and off. I c

Questions

 • Apple

108

3

0

MicroCell -- Flashing 3G, No connection

Problem appeared last week on a microcell that had been working OK. 3G light is flashing green, no connection. No changes here that I know of. Internet is Fairpoint DSL in NH. Looks like the same problem as in this thread -- seemed there that the problem went away without explanation.  I have been t

Questions

 • AT&T Cell Booster

674

3

0

0

Microcell -all lights and bars good-no internet. fascinating discovery

I posted in the lounge first befoer i realized I could post in here................ Bought a Microcell booster. went through AT&T before purchase and all was well. Activated it, got all solid green on the front, my Iphone 6plus has 5 bars with the M-Cell logo at the top. Problem is i cant log onto a

Questions

 • AT&T Cell Booster

535

12

0

0

Microcell (Cisco DPH-154, black) Suddenly Not Connecting to Network

My microcell (Cisco, DPH-154, black) Network light is blinking green and has been for at least the last 4 - 5 days.  I use AT&T UVerse for my ISP.The internet, microcell and cell phone have been set up and working fine for about 2 years.I've followed all of the troubleshooting procedures (several ti

Questions

 • AT&T Cell Booster

643

5

0

0

Cisco Microcell on Centurylink c1100t not completing activation

As the title says, I have a microcell attached to a centurylink c1100t dsl modem.   I've set up the port forwarding for 123/udp, 500/udp, 4500/udp as I saw was necessary. When I try to add 443/tcp, it says that port is already in use. I would expect that with the forwarding happening, it woul

Questions

 • AT&T Cell Booster

829

2

0

0

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

 • Wireless Account

21

1

0

MicroCell, Phone Loses Connection after Several Hours

OK, the major problem has gone away (that was the Flashing 3G light). Now that I've found this community forum, I'll post the other problem: MicroCell working and connected, four solid green lights (1st, 2nd, 3rd, and 5th lights solid green; 4th light would be a computer connected, but there isn't).

Questions

 • AT&T Cell Booster

7.3K

9

0

0

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