Hello...I just signed up on AT&T prepaid. I purchased the SIM card and a $50 refill card, but the card has disappeared.Do  you keep records of the serial numbers on the cards? I was hoping the card could be applied to my account that way. Otherwise it looks like I'm at a loss. ThanksJM

Learn How To Recover Your Android Data and How To Create a Backup      If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost! Note: Most restore options are downloaded from the cloud. In som

I have a 2.4 GHz Cordless Telephone.Answering System E2126/EI 126.Suddenly I noticed that my entire phone directory got wiped out!I have no idea how to retrieve this information again.Any help?Thank you!

Learn How To Recover Your iPhone Data and How To Create a Backup      If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost! Note: Most restore options are downloaded from the cloud. In some

I lost my credit card bill and I would like to receive the same receipt by e-mail. I used AT&T prepaid SIM Card during my trip.It was unlimited data, cost 75$(I used Auto-payment, so I save 10$.)I paid it by credit card, and I lost my credit card bill.I would like to receive the same receipt by e-ma

Hello, I lost my Galaxy S5 while I was out golfing. I was wanting to know my options. I dont have any third party apps installed on my device that would locate it and I am not enrolled in the ATT Family Map app either. Is there some way to find it?   Thank you,  Brandon   [Edited for privacy-please

Hello,I have lost my promotion card and would like it to be reissued.  I did a device trade-in at the store w/ a special promotion and was issued a cheap paper promo card...Well, about 2 weeks later, I have found the card in a washed pair of shorts, but now I cannot retrieve the card #.  I have not

I accidently threw away a reward card and I don't know the number on it. What do i do?

How long does it take for AT&T to process blacklist request for a lost/stolen phone.If someone calls to reports phone as stolen is it blocked immediately? Is there any process time? Thanks

I need some assistance. I dropped off two phones to return. One arrived and I received a refund. The other has been “In Transit” for a while with no status updates, no destination, no reference number. I have the receipt of drop off with USPS and have been checking Newgistic’s website but nothing ha

I'm in a REAL bind. I left my phone on the school bus last Monday and despite me frantically searching everywhere and calling the bus company, it has yet to appear anywhere. I tried "Find my iPhone" but the phone died prior to it going missing and it seems to be that whomever is holding it won't tur

First of all, I have spent much time with AT&T Tech Support on getting the watch and phone in synch to start with. I have a Samsung Galaxy S7 and a Samsung Gear S2 Sport. Whenever I walk off from my phone far enough for the Bluetooth signal to drop, the number sync drops as well. Every. Single. Time

Iphone 11 is shown as deviled by USPS but not received.Contact customer service on Sep 28th, 2019 and they promised to send me a new one without any charge. They told me they will block the original phone and call me back by Sep 30 to confirm shipping.I didn't receive any call by Sep 30th, 2019, so

More than a month ago I had ordered a new phone and Fedex lost it in transit. I was instructed to report it as lost or stolen. It was found shortly after so I called to let AT&T know and I had it activated in a store so they could do the right thing to get the IMEID off the list. On 12/26 however, m

I am being billed $706 for failing to return a defective device. This happened months ago. I replaced my defective Samsung Galaxy S6 Edge and had sent it in the mail and followed the instructions to the letter to return the device back to AT&T. I could not get a receipt for dropping it off because t

Hi all,I'm in dire straights. I lost my job two weeks ago and am a single mom. Obviously, I'm searching frantically for a other job. My AT&T bundle package is paid to date, but I only started the contract in May. I have no idea how to handle this. My next payment is due August 14. I'm asking here be

Hey guys I’m new here getting no help from AT&T so I’m asking you guys for any suggestion.  recently I have placed a claim with asurion to replace a lost stolen phone. A iPhone was sent out to me but this phone they sent me is blacklisted.  I know this because I tried to get it unlocked and it says

I bought my iphone at an AT&T store in 2015, and had it on AT&T up until yesterday, when AT&T unhooked my microcell and i could no longer get much connectivity.  I had them unlock the phone and went to another cellular service, but that service along with other services i checked all stated that my

We upgraded our phones on 11/11 at our Local sams club. We sent the phone back on 11/13. I have the Trade in phone IMEI, RMA# on label, and the account number but I dont have the USPS tracking number. I am terrified they wont reach by the 24th!! help!!

I took the SIM out of my GoPhone and misplaced it. I had activated it and now want to cancle the service, as it is charging my card monthly. I can not seem to rememeber what the phone number to the SIM was, so I can't log into the account. What do I do?