So basically I had a few accounts or phones on my account, only one was retained due to the fact my son was still attending college in Chicago. The phone is from Hawaii and bought from AT&T.      So I did the unlock request, and got a response stating we had a "Balance on the D

I purchased a phone from at&t a few years ago and it's been paid off for over a year, (i didnt Get a replacement phone from assurant about six months ago, I know usually i have to wait six weeks tell lock the phone once you replace your phone. So I waited the six weeks and then ) I called at&

I was recently gifted 2x Samsung S10e devices, but they are network locked. I tried unlocking them via the ATT device unlock portal, but it is denied due to this reason: "Your unlock request was denied because your phone is no longer active on an AT&T account. Re-submit your request and sel

ATT network locked phone keeping me hostage on carrier. Countless calls and numerous escalations and I still can't get my Galaxy 21 MCK key. ATT 1st tier support are totally clueless (useless) and keep providing PIN or PUC even when told to stop and escalate. Currently have 3 escalated cases in for

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

why device unlock app is no longer working with at&t MOTIVATE V341U . story was my sister JUST bought the device to a third party store and to send it here in the philippines and shes not an at&t subscriber . i've tried so may times to request to a your portal to unlock it but i keep on gett

I bought a Samsung Galaxy A52 from Amazon Spain and unfortunately found out that it is blocked by AT&T. What can I do? Thanks

I buy my unlock device on Amazon. After activate e sim from H2O my phone is block. H2O say that they don’t block my phone. Apple support say that I need contact with AT&T.Can you remove block?

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

I was trying to follow any tutorial how to accomplish hard reset by hardware keys but I had no luck with any one of them. Please help!

I bought a used LG V35 (model LM-V350AWM) phone a little over a year ago. I have since been using it on AT&T without issue. Due to unforeseen circumstances, the account holder for my account had to temporarily suspend service. My plan was to switch to Straight Talk temporarily and then reassess my

I fell asleep with my fingers on the screen...Must've locked device due. Now I cannot unlock it because its asking for 8 numeric password... I don't recall it? How can I RECOVER MY PUK CODE if I cant

Hello Ladies and gentlemen, This is Lino, a very very very very frustrated client. No necessarily with AT&T but with the retailer where I got my unlocked iPhone 7 Plus from. What happened, although the title says a lot and it might probably something very familiar to you, was; I went to the beautifu

I had my unlocking request approved by AT&T, however, they do not seem to have told Apple as the phone continues to show as locked on Apple's servers and I get the message SIM not supported when I try to use my new carrier. Has anyone had any success in getting help from corporate-owned AT&T wireles

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Brandon who is known for his abusive past is dating/living with my youngest sister who has a kid with often comes up to my moms so ws both can see the baby. Me and him have never got along but been keeping it peaceful so that the kids dont see the hate. On superbowl sunday he tells me about the n

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

I buy a phone from a AT&T customer who had previously contacted AT&T to have the phone unlocked. She was told that the phone would be unlocked within 48 hours and wants the 48 hours past the phone had not been unlocked. She then contacted them again and was towed toy in additional five days

Hello! My name is Kathy.I want to describe my problem Month ago I bought a new IPhone in store.The seller said that this phone is unlock(Neverlock, so I can use it with different operators around the world)but it’s not true.This phone is Locked carrier(I can’t use it with my Ukrainian operator) I