Hi so I talked to support Monday and scheduled a tech visit for earlier today to fix lag spikes that can last as long as 20 seconds and they're still happening.

I want to preface this by saying that this isn't a new issue and it has been happening for maybe 2 years now. My main issue is with online games, but it impacts other aspects of my internet experience as well. I usually play online PC games on US servers. Both US East (Virginia) and US West (Sea

Since I got switched to the new ATT-Uverse Fiber service I am having problems with latency. None of these issues existed in the old wired (non-Fiber) ATT-Uverse service. I measure the latency using ping ip_address -l 600 -n 100 and tracert in_address. The problems seem to be deep in ATT network (not

I'm having packet loss failures for the past month when my devices pinging the ATT DNS servers (68.94.156.9 and 68.94.157.9). NVG589 Max Plus 18Mb internet connection. This is causing major intermittent latency issues on all of my devices. My normal 15-30ms ping is spiking to 700-1000ms periodically

I play Wow and have had no issues with Uverse for a long time. The last two weeks I've been unable to play on my internet. Wireless/Wired. Xbox or anything else just lags really bad. I did a tracert and pathpings. I then did a Winmtr and found this. Please help and don't throw me through the usual l

I use an AT&T wireless modem to play online games. My connection to Overwatch servers is terrible at the moment. This is my pathping: Tracing route to 24.105.14.135 over a maximum of 30 hops0 GrooveStation.lan [192.168.1.149]1 TP-SHARE [192.168.1.1]2 192.168.0.13 172.26.96.1694 107.72.199.925 12.83.

Physical Setup:ARRIS BGW210-70018Mb Bonded ADSL2+Loop Length 6100' (Per AT&T Tech)   Problem: Intermittent (4-5 times per day)Pings go from 35ms to over 4,000msSpeeds go from 18Mb to 1Mb or lessSteps to resolve (not in order):Adding AirTies to offload WIFI trafficReplacing Residential Gatew

Hi there forums, I've been experiencing problems with my connectivity regarding sporadic ping spikes that can last from up to a few seconds to about a minute. Often times, when the spikes do occur, they result in request timeouts and losing packets. This makes "real-time" connections like R

I've had issues with internet for nearly a year. It started with high latency (See previous post here), which I resolved on my own after too many technician visits to count. During one of those appointments, a tech replaced my modem, which only created more problems. After the modem was replaced, my

Back in October when I first got ATT fixed wireless my latency was in the 40ms range in ipv4. After 2 weeks I had called an complained about nat restrictions online, after trying a few times a tech said she fixed it and it won't happen again. Shockingly she was correct, I could still use my voice ch

Ever since the router at my house has been replaced, I've been getting random short spikes and even long spikes up to 1000ms, 2000ms, or 3000ms ping. I've been monitoring devices on the network by IP address to see where the traffic comes from but, it varies. One day its coming from my phone, anothe

I am trying to play Assassin's Creed Odyssey on ProjectStream.Here is the page to test my internet capabilities:https://projectstream.google.com/aco/playtestI cannot pass the test because I consistently get "Latency: 49 ms (40 or less required)" Is AT&T not good enough?  I believe I am very close in

I have had Gigapower for about a week and just moved all my home equipment over today. My son is already complaining of latency with his PS4 games. I have had the same network gear for multiple years on Comcast no issue. It seems the first hop router has trouble passing traffic. Latency to the rou

I switched to ATT from comcast for one reason, the presumably reliable fiber connection. After about 5 months with this service I am just about ready to switch back.  I both work from home and am also a gamer, so rock solid wired and wireless connections are a must, and this is by far not the case. 

Several times I have noticed how my connection slows down and become sluggish. Home network is fine and restarting modem does not solve the issue. When running pingplotter I can clearly see how latency starts to increase on the PE router. Eventually the issue goes away, but it always comes back. Fro

I'd like to know how to report high latency and packet loss to AT&T during "peak" hours. Seriously, so infuriating since latency to *everywhere* goes up by 20ms - 30ms. It's so jittery that it makes online gaming a serious pain. This happens from about 4pm - 12am.The offending IP's appear to be: