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Locked out of my account

I recently created a new account with AT&T and went to create a myAT&T account, and got a message saying "we had to lock your account". I called the number, and after waiting 20 minutes and talking to someone who couldn't figure out my problem, they transferred me to "the technical assistant", which

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Suspicious AT&T van consistently parking in neighborhood, danger to the children

One of your service van is parked illegally in our neighborhood.  Been here for the past two week, Van #[edited for privacy – please do not post personal information]   Get this van out of here if it's not doing AT&T service work.  It's a danger to the neightborhood and a safety issue for the child

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1.1K

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Has anyone experienced or experiencing an outage?

I've been a U-verse customer since 2014 and this is the first outage I've experienced. I'd like to know if it is normal not to notify customers of the outage and ask them to check their connection every two hours until the issue is resolved. Outages happen and I can respect that issues will arise wi

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793

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S3 4.4.2 Update Issue - Music Player Broken

The other day I performed the prompted over the air update to 4.4.2 for my S3, and was able to get most things working normally, after figuring a few changes out. I seem to have one showstopper issue remaining (I hope just this one). I regularly listen to a wide variety of off-line podcasts, audio n

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1.8K

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At&T can't give me an actual unlock code for my Samsung.

Hoping someone can help me with this - I provided all the data to AT&T and got the unlock code from there system but it was simply 0 which is not an active unlock code. Speaking on the phone has got me nowhere as each person simply passes me on until I run out of people to talk to and was told to re

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1.4K

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Issue while using Promo code on Accessories

I recently booked an order with AT&T by transferring my number from Sprint to AT&T along with buying iPhone 6 Plus in the same order. The chat agent gave me a $75 off accessories Promo code.I did check with the agent if I can use this promo code later. I did not want to use it while booking my order

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386

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Apple Iphone 7+ Bluetooth Stuttering Issues still after almost 4 months

It has now been 113 days since I opened my first case with AT&T and Apple about the bluetooth stuttering. After a lot of testing on all Iphone 7's the Iphone 7+ AT&T Model A1784 is defective. There are tens of thousands, if not millions of users with this issue and it effects many bluetooth

Questions

8.9K

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ATT Uverse high latency on PE router - bufferbloat??

Several times I have noticed how my connection slows down and become sluggish. Home network is fine and restarting modem does not solve the issue. When running pingplotter I can clearly see how latency starts to increase on the PE router. Eventually the issue goes away, but it always comes back. Fro

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921

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NVG589 Firmware Update 9.2.2h0d88 broke my connection

Ever since my router NVG589 updated to firmware update 9.2.2h0d88, my connection has become unstable. I have run tests with my ping. I often had a jump between 55ms to 1000ms in a span of a minute. Then, it would go back to the normal 55ms for about an hour before it started jumping to 1000ms. For t

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908

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Internet line issues for over 60 days now

I have had a internet issue for over 60 days now, I have had 9 technicians at my house within that time frame. I call tech support have a technician come out and he is able to see my line 1 issues, the same as tech support can. The technician then orders a outside “engineer” to correct the line issu

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327

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Unlocking an AT&T Device issue

Morning, I am going through the unlock process with a galaxy s4 active that I got when I was with At&t. My request was approved and the unlock code and instructions email was sent to me. Problem is that the Unlock code was blank. I even used my IMEI and request code to check the status through at&t

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215

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