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Switched SIM to old phone and back to newer one, now cell data isn't working.

Yesterday I took my iPhone 8 Plus in for a battery replacement. Since I had to leave my phone and pick it up later, I took my SIM card out and put it in my old iPhone 5s. When I did this, I got a notification on the 5s saying "our network is being upgraded and the cell phone you tried to activate wi

Questions

 • Apple

1.3K

5

0

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Recover Deleted Text Messages?

Is it possible to recover deleted Text Messages? My iCloud failed after upgrade.

Questions

 • Apple

292

2

0

Accepted Solution

Official Solution

WHY CONTINUE CHARGING ME!

I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an

Questions

 • Wireless Billing

269

6

0

Accepted Solution

Official Solution

Cellular data issues

Hello, are there any issues in 52402 zip code area? Cellular data is turned on, but is very very slow, almost non-available. Thanks

Questions

 • Data & Messaging Features, Internet Tethering

66

1

0

Accepted Solution

Official Solution

How to do a device unlock on an iPhone to be used with a different carrier.

So there something I can do to get a divide unlock to be able to use my phone with a spectrum which is a different carrier than already being used ?

Questions

 • Apple

165

1

0

Accepted Solution

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unlock iphone 7+

my friend gave my daughter her old iphone 7+ to use. We use straight talk and need to unlock the iphone 7+so she can use it. How do we go about unlocking the phone

Questions

 • Apple

189

3

0

Accepted Solution

Official Solution

iPhone13Pro eSIM: Can I have another SIM for a 2nd number?

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

Questions

 • Apple

341

14

0

Accepted Solution

Official Solution

AT&T Prepaid SIM card

I had this sim card from my flip phone I got in early 2020, it was an AT&T SIM card and when I put it into my old iPhone 5s it says in the corner “(3 bars) AT&T” but when I call 611 it then tells me to call 611 for customer support, how do I fix this?

Questions

 • Phones, Tablets & Devices

467

4

Accepted Solution

Official Solution

Unlock iPhone XR

hi I bought a brand new box packed iPhone XR from Abudhabi last year(2019). Since then it was brought to India and I have been using it with Vodafone in India. last week I decided to upgrade my Vodafone SIM card and my phone got locked suddenly when I inserted new Vodafone 4G sim. I try and insert

Questions

 • Apple

431

8

0

Accepted Solution

Official Solution

U-verse app streaming no longer rotates on my iPhone?

Using iPhone and the U-verse app to watch tv. Problem started in November 2022, the screen will no longer rotate when turning phone 90 degrees to go full screen. What can be done to fix this?

Questions

 • Watching U-verse TV

463

9

0

Accepted Solution

Official Solution

How can I get copy Text messages

How can I get a copy of text messages on one of children's phones that is in my name?

Questions

 • Data & Messaging Features, Internet Tethering

85

3

0

Accepted Solution

Official Solution

Adding eSIM to dual sim phone

I need to add a business line to my iPhone 11 Pro.  How do I add/order an esim online?

Questions

 • Wireless Billing

10.6K

2

0

Accepted Solution

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Bellsouth.net email not working in Apple or yahoo mail app

Last week my bellsouth.net email stopped working in Apple mail and yahoo mail app. support had me clear everything. Now email cannot be added to Apple mail app and is not reachable through yahoo mail app on my iphone

Questions

 • AT&T Mail Login & Security

217

1

0

Accepted Solution

Official Solution

Swapping SIM to old phone from phone on payment promotion

My mom and I were both eligible for an upgrade, and recently upgraded to the iPhone 12 with the $1/month promo (with statement credits). My mom is a senior and having trouble adjusting to the full touch screen phone. She wants to switch her SIM back to her old iPhone SE for the time being, but st

Questions

 • Wireless Billing

44

1

0

Accepted Solution

Official Solution

Blocking a non AT&T iPhone User

If I block a Verizon iPhone from texting my AT&T iPhone, will they know I blocked them? This person is annoyingly persistent and I think that if she knew I blocked her that she would try using a different phone or getting another number just to continue texting me.

Questions

 • Account Features

9.2K

1

0

0

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Transferring phone number to a prepaid account (prepaid sim not working after a week has passed)

I was transferring phone number from another carrier service to AT&T. I chose the 12-month prepaid plan online. I received the new sim card on the second day, and it said there's no need for me to activate a prepaid account. But my phone number was not transferred to the new sim card after a wee

Questions

 • Account & Usage

282

3

0

Accepted Solution

Official Solution

Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

 • Wireless Billing

575

3

0

Accepted Solution

Official Solution

How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

566

2

Accepted Solution

Official Solution

Bought an iPhone from last owner who said it was unlocked but isn’t

So I just got this iPhone for $350 the lady said it was unlocked and well we have a different carrier we tried but then we noticed that it’s indeed still locked with Att. I have checked the att unlock but it says they still have payment what can I do?

Questions

 • Apple

113

1

0

Accepted Solution

Official Solution

If you use trade-in to get Iphone, can you later get another phone on the same line and still keep the credits?

So say I get the Iphone 14 with some trade-in, and I'll pay it back over 3 years w/ the credits from my trade in. Let's say in two years I outright buy an Iphone 16 from the Apple Store and use it on my line, and keep the AT&T locked Iphone 14 as a backup or something. Will I still be able to co

Questions

 • Wireless Billing

180

2

0

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