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How to resolve? "We can't unlock this device because it hasn't been active for at least six months of paid service"
Bought the phone on eBay. It is in pristine condition. The seller says it was a buyer's remorse return. Who knows? Checked the IMEI, and it appears to be clean on the services I've checked with. According to the serial number info this SE was made in 2017. So it has been sitting around somewhere for
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• Apple
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Traveling with iPhone to Mexico
Hi all, This is my first post on the AT&T forums. I switched about two weeks ago so we get could iPhones. I have been reading a lot of articles about this topic and I still have a few questions. Sorry if these questions are repeats. We go to Mexico about once a year. With our previous carrier, we c
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• Account Features
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Can’t make or receive calls after SIM card change
I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?
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• Apple
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Are there AT&T stores in India?
I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?
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• Account Features
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Text message logs
Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my
Questions
• Data & Messaging Features, Internet Tethering
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AT&T shows 1-3 bars of 5Ge, yet no connection
Every once in a while in NOVA, the cell signal has an issue where i get 1-3 bars, which is fine, except there is no internet connection or data connection. I cannot access google, Instagram, twitter, or anything else on my mobile data. AT&T, please explain this situation, there is no way to tell the
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• Apple
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Received a text form 410-200-500
Earlier I got a text from 410-200-500 saying FRM:Dana Olson MSG:Get allowance to advertise for our company. Reply with YES if interested Not thinking about the consequences I replied and after realizing what I did I blocked the number and reported them to the FTC, I’m not sure what to do next?
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• Data & Messaging Features, Internet Tethering
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What to do about a returned phone that ATT claims they never received.
So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we
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• Wireless Billing
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Move Sprint iPhone XR to AT&T
Is it possible to move a Sprint iPhone XR to AT&T if it is unlocked? The phone is fairly new and does everything I need it to. Just tired of Sprint's horrible service in our area. If it is possible does that hold true for an iPhone 6+ as well?
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• Other Phones & Devices
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Carrier settings update while traveling abroad
My daughter is traveling abroad and received a notification for “Carrier Settings Update”. Is this ok to do while in Europe? Is there any risk the phone will have issues after? She is using the AT&T International Data Plan.
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• Apple
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US AT&T Activation Policy
Hi. I have a problem to use my sim-card (which i used yesterday), cause of the US AT&T Activation Policy. I tired to reach operator but nobody could help me. I used this phone with ukranian sim card only, I'd never had AT&T sim card. What should I do?FYI the phone was a present from my friend...
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• Apple
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I am upgrading a very old phone to a new one - do I need a new SIM card?
I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?
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• Apple
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Unlock iPhone XR
hi I bought a brand new box packed iPhone XR from Abudhabi last year(2019). Since then it was brought to India and I have been using it with Vodafone in India. last week I decided to upgrade my Vodafone SIM card and my phone got locked suddenly when I inserted new Vodafone 4G sim. I try and insert
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• Apple
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Adding eSIM to dual sim phone
I need to add a business line to my iPhone 11 Pro. How do I add/order an esim online?
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• Wireless Billing
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I need a Solution for this
We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this
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• Wireless Account
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Blocking a non AT&T iPhone User
If I block a Verizon iPhone from texting my AT&T iPhone, will they know I blocked them? This person is annoyingly persistent and I think that if she knew I blocked her that she would try using a different phone or getting another number just to continue texting me.
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• Account Features
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Trade in Logistics
I have seen many recent posts on this topic. I want to trade in my iPhone X (perfect condition) for an iPhone 13 PRO. I tested the check out process. I selected my current phone for trade in. I received a popup box with the $700 trade in value (potential - once they receive
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• Wireless Account
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Switch phone for iPhone 13?
I'm an international student currently studying in the US. Shortly after we arrived, my mom went to an AT&T store to buy me a new iPhone with an American number, but at the branch she visited she was told that there were no iPhones available for prepaid plan holders; only postpaid, and I wasn't
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• Apple
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30$ Upgrade Fee
Hello, I recently upgraded to an iPhone 12, and on my AT&T bill, it charged me a 30$ upgrade fee. A worker who was helping me buy the phone told me that if I saw a 30$ upgrade fee on my bill, I could talk to AT&T to get it refunded and canceled.
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• Wireless Billing