Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (9.1K)

Relevance

Accepted Solution

Official Solution

iPhone Se 2020 use in S. Korea

Can an ATT iPhone SE 2020 be used in S. Korea? The ATT website specifically notes that for S. Korean and Japan, a phone must use 2100 MHz, but does not specify GSM or UMTS/HSPA.  According to the data the iPhone SE 2020 only lists 2100 Mhz for UMTS but not GSM.

Questions

 • Apple

49

3

0

Accepted Solution

Official Solution

Closed

Swelling phone on the verge of exploding

I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right?  ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa

Questions

 • Apple

61

1

0

Accepted Solution

Official Solution

SIM card not compliant

I gave an older AT&T iphone 8 to a friend. She has Verizon. The phone is unlocked but it's giving an error message of SIM card not compliant. What can she do to get this phone working with her information?

Questions

 • Apple

90

1

0

Accepted Solution

Official Solution

Terminate the phone plan and get the refund

Hi. I have a phone plan that started on March 12. However, I had to go back to my home country on March 14 without having chance to terminate the phone plan due to coronavirus outbreak. I contacted At&t to terminate my phone plan abroad here in South Korea, but it didn’t work. And now I found out th

Questions

 • Wireless Billing

541

1

0

Accepted Solution

Official Solution

Spoofer using my phone number

I just received an anonymous text saying someone was using my cell phone number in a social security spoofing call. What should I do?

Questions

 • Other Phones & Devices

50

1

0

Accepted Solution

Official Solution

How can i unlock my 11pro max,Someone help me please

I bought an 11 PRO MAX ,and there was something wrong with it. I added money to change a new one at Apple Service Center in China. The IMEL has changed, but SIM lock is still with it. I want to unlock it, but the sequence is prompted The IMEL is not ATT s, what should I do?

Questions

 • Apple

202

4

0

Accepted Solution

Official Solution

Haven’t had cell service for two days

My family hasn’t had cell service for two days. We can’t call AT&T’s customer service to see what is going on, because we have zero bars. Their website claims that there aren’t any outages the area.  But I have talked to multiple customers and they have been without service as well. Not su

Questions

 • Network Coverage

106

1

0

Accepted Solution

Official Solution

Does unlimited talk/text plan include calls from a CA prison?

Hi, im looking to inquire about the cost a phone call from prison made in the same state would be on a mobile unlimited talk/text plan. thank you

Questions

 • Wireless Billing

220

5

0

Accepted Solution

Official Solution

Need help with unlocking the phone

I bought this device from Amazon USA, but I am from Saudi Arabia and I cannot put any SIM card on it. Please unlock it so that I can use it (Edited as per community guidelines)

Questions

 • Other Phones & Devices

58

3

0

Accepted Solution

Official Solution

can you help find out which operator

I apologize . I bought a phone in Ukraine, and it turned out to be tied to a mobile operator US AT&T Locked Activation Policy, can you help find out which operator

Questions

 • Account Features

106

3

0

Accepted Solution

Official Solution

Upgrading to 4s from a Blackberry - Don't want to lose data plan

Hi all, So I've seen (even in the stickies in this very forum) that it's possible for me to upgrade from my Blackberry to an iPhone, keeping my unlimited data plan.  However, when I went to pre-order the 4s this morning, I only had choices of one of the tiered data plans, and saw no unlimited option

Questions

 • Phone & Device Upgrades

2.3K

2

0

0

Accepted Solution

Official Solution

Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

Questions

 • Wireless Billing

97

1

0

Accepted Solution

Official Solution

What phone will I receive next?

Since I am on insurance and they are giving me a new phone to replace the one I have now. What phone will they give me? Right now I have the IPhone 8 Plus does that mean they are going to give me the IPhone XS Max?

Questions

 • Phone & Device Upgrades

57

2

0

Accepted Solution

Official Solution

Text messages to certain numbers don’t show up on my bill?

I am trying to locate a few texts on my bill but the don’t show up. They are on my phone but not on my bill. Any ideas how to locate these missing texts on my bill?

Questions

 • Wireless Account

163

4

0

Accepted Solution

Official Solution

Can I Transfer Phone to Another Line After a Year

Hello, I have 4 lines (lets call them A, B, C, D). I want to do an iPhone 13 deal for lines A, B, C with a 36 month contract and put line D on some cheap android phone. Now after a year, line A wants to get the iPhone 14 (this time fully paid, unlocked, bought through apple). Is it possible for l

Questions

 • Wireless Account

82

5

0

Accepted Solution

Official Solution

Adding eSIM to dual sim phone

I need to add a business line to my iPhone 11 Pro.  How do I add/order an esim online?

Questions

 • Wireless Billing

10.5K

2

0

Accepted Solution

Official Solution

Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

40

3

0

Accepted Solution

Official Solution

Activating an old sprint phone

I have an old sprint iPhone 7plus. I paid for the phone in full so I don’t owe sprint anything. And I know t-mobile has taken over for sprint. Will I have trouble activating the phone to an att prepaid account?

Questions

 • Apple

94

1

0

Accepted Solution

Official Solution

Are there AT&T stores in India?

I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?

Questions

 • Account Features

133

4

0

Accepted Solution

Official Solution

Need a supervisor to fix problem with activation

I upgraded 4 phones over the phone, was told they should be sent out in about a week. Get update telling me my line wouldn’t have new phone sent for 6weeks, which I can’t wait that long as my current phone is broken. I called in to change my selection to something available now, but was reassured th

Questions

 • Phone & Device Upgrades

94

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.