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BOGO and ETF

We got our Bogo phones back in Nov 2017 and have about 8 months left. Since we are traveling more often, we would like to get our phones unlocked and maybe switch carriers. Would there be an early termination fee if we paid off both phones?

Questions

 • Wireless Account

557

1

0

0

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Official Solution

Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

 • Wireless Account

78

1

0

Accepted Solution

Official Solution

Closed

iOS Updates to your iPhone or iPad

Are there any updates regarding the latest release?  Is the latest update available for my device?

Questions

 • Apple

1.5K

1

0

0

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APN profile for Iphone6

Do you have a APN profile for Iphone6? Can I download it ? I would like to use AT&T gophone SIM card with my Iphone6. Sometimes, the APN setting seems not to be able to be set automatically.

Questions

 • More AT&T PREPAID Discussions

17.3K

2

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Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

Questions

 • Apple

26

1

0

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Official Solution

iPhone Se 2020 use in S. Korea

Can an ATT iPhone SE 2020 be used in S. Korea? The ATT website specifically notes that for S. Korean and Japan, a phone must use 2100 MHz, but does not specify GSM or UMTS/HSPA.  According to the data the iPhone SE 2020 only lists 2100 Mhz for UMTS but not GSM.

Questions

 • Apple

49

3

0

Accepted Solution

Official Solution

Looks like your IMEI and phone number don't match. Check your info and try again

I keep getting this error, when I try to unlock my iPhone 6. It has already been paid off and checked to make sure I typed in the IMEI code correctly.

Questions

 • Apple

1.5K

3

0

0

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Official Solution

Traded in iPhone 8 Plus before paying it off

I have a billing question. I recently traded in my iPhone 8 Plus to get the new iPhone XS, however I still have payments remaining on the iPhone that I traded in, as I bought the iPhone 8 Plus through AT&T during a BOGO promotion. The iPhone XS I purchased is unlocked and I bought it from the Apple

Questions

 • Other Phones & Devices

322

1

0

0

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Official Solution

Internet overpayment and stop the prepaid plan.

Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months.  Where can I go to do this?    Thank you.

Questions

 • AT&T Internet Account

228

3

0

Accepted Solution

Official Solution

Fed up, no service inside my home.

In the last two weeks I’ve been on the phone with your reps and tech support for over 2 hours, (yes, I’ve kept a log): August 31, 2020 25 minutes   Sept 2, 2020 20 min   Sept 10, 2020 35 min   Sept 18, 2020 41 min  finally they admitted you’ve tried everything to f

Questions

 • Apple

24

4

0

Accepted Solution

Official Solution

No Voice Mail After Set Up

New phone number on iPhone X. After setup voice mailbox it doesn’t go to voicemail, but, does stop ringing.

Questions

 • Data & Messaging Features, Internet Tethering

1.4K

5

0

Accepted Solution

Official Solution

How can I get copy Text messages

How can I get a copy of text messages on one of children's phones that is in my name?

Questions

 • Data & Messaging Features, Internet Tethering

49

3

0

Accepted Solution

Official Solution

How can I confirm that WiFi calling is working?

Hello- I have all of my WiFi calling settings turned on as I have read to do so but can not confirm that it is working. I do not see “WiFi” calling next not the att logo as described. Poor service in my house and I need this option to work. Please help!

Questions

 • Network Coverage

110

1

0

Accepted Solution

Official Solution

Downgrading iPhone 5 to iPhone 4

Can I use the same SIM card I now have, or must I order a new one? If I need to order a new SIM, can someone post a link or number I can contact? Much thanks. 🙂 [If it matters, I use ATT on an auto renew, pay as you go monthly plan]

Questions

 • Apple

532

1

0

0

Accepted Solution

Official Solution

Is it unlimited text and talk to Puerto Rico on all pre-paid plans ?

Is it free on all the pre-paid plans to talk to friends and family in Puerto Rico ? I see that Canada and Mexico are pay per use on the first two pre-paid plans and is free on the " Unlimited Plan ", Is PR treated like part of USA and unlimited talk on all pre-paid plans ?  

Questions

 • Plans & Features

50

1

0

Accepted Solution

Official Solution

Unlocking my old iPhone I no longer have.

Hello. Last December I gave my old iPhone X to my brother in law as a gift. He lives in the Philippines and unfortunately I didn’t get to unlock it before giving it away as a present. Can I still unlock it remotely if I have my old phone’s IMEI number? And which IMEI number should I use - the physic

Questions

 • Apple

60

1

0

Accepted Solution

Official Solution

Terminate the phone plan and get the refund

Hi. I have a phone plan that started on March 12. However, I had to go back to my home country on March 14 without having chance to terminate the phone plan due to coronavirus outbreak. I contacted At&t to terminate my phone plan abroad here in South Korea, but it didn’t work. And now I found out th

Questions

 • Wireless Billing

541

1

0

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Official Solution

Unlocked iPhone 12 from Apple

My wife currently has a line with AT&T. I don't, my line is with another carrier through work. If I buy an 'unlocked' iPhone 12 directly from Apple and give it to my wife as a gift, will she be able to set it up with AT&T and easily replace her old iPhone? I'll be holding this for over th

Questions

 • Apple

86

1

0

Accepted Solution

Official Solution

Remove my first and last name

Please remove my first and last name from appearing on home and cellular phones when I call. If all possible, Wireless caller or unknown caller should be suffice.

Questions

 • Online Account Access

185

2

0

Accepted Solution

Official Solution

Bought an iPhone from last owner who said it was unlocked but isn’t

So I just got this iPhone for $350 the lady said it was unlocked and well we have a different carrier we tried but then we noticed that it’s indeed still locked with Att. I have checked the att unlock but it says they still have payment what can I do?

Questions

 • Apple

74

1

0

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